What users are saying about
1 Ratings
13 Ratings
1 Ratings
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Score 6 out of 100
13 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

MCA Suite

It is a good tool for smaller companies entering the MCA space, but doesn't scale all that well, and provides limited options for reporting customization.
Anonymous | TrustRadius Reviewer

Veeva CRM

Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

MCA Suite
6.0
Veeva CRM
7.6
Customer data management / contact management
MCA Suite
6.0
Veeva CRM
8.0
Workflow management
MCA Suite
Veeva CRM
8.1
Territory management
MCA Suite
Veeva CRM
7.1
Opportunity management
MCA Suite
Veeva CRM
8.0
Integration with email client (e.g., Outlook or Gmail)
MCA Suite
Veeva CRM
7.6
Contract management
MCA Suite
Veeva CRM
7.1
Quote & order management
MCA Suite
Veeva CRM
6.1
Interaction tracking
MCA Suite
Veeva CRM
8.3
Channel / partner relationship management
MCA Suite
Veeva CRM
8.0

CRM Reporting & Analytics

MCA Suite
1.0
Veeva CRM
6.4
Customizable reports
MCA Suite
1.0
Veeva CRM
5.4
Forecasting
MCA Suite
Veeva CRM
6.1
Pipeline visualization
MCA Suite
Veeva CRM
7.7

Security

MCA Suite
8.0
Veeva CRM
9.0
Role-based user permissions
MCA Suite
8.0
Veeva CRM
9.0
Single sign-on capability
MCA Suite
Veeva CRM
9.0

CRM Project Management

MCA Suite
4.0
Veeva CRM
7.5
Reporting
MCA Suite
4.0
Veeva CRM
6.9
Task management
MCA Suite
Veeva CRM
8.0
Billing and invoicing management
MCA Suite
Veeva CRM
7.6

Customer Service & Support

MCA Suite
Veeva CRM
8.0
Case management
MCA Suite
Veeva CRM
8.0
Call center management
MCA Suite
Veeva CRM
8.0
Help desk management
MCA Suite
Veeva CRM
8.0

Marketing Automation

MCA Suite
Veeva CRM
7.1
Lead management
MCA Suite
Veeva CRM
7.0
Email marketing
MCA Suite
Veeva CRM
7.1

Customization

MCA Suite
Veeva CRM
7.4
Custom fields
MCA Suite
Veeva CRM
7.2
Custom objects
MCA Suite
Veeva CRM
7.2
Scripting environment
MCA Suite
Veeva CRM
7.3
API for custom integration
MCA Suite
Veeva CRM
7.9

Social CRM

MCA Suite
Veeva CRM
8.5
Social data
MCA Suite
Veeva CRM
8.0
Social engagement
MCA Suite
Veeva CRM
9.0

Integrations with 3rd-party Software

MCA Suite
Veeva CRM
9.0
Marketing automation
MCA Suite
Veeva CRM
9.0

Platform

MCA Suite
Veeva CRM
9.2
Mobile access
MCA Suite
Veeva CRM
9.2

Pros

MCA Suite

  • They have lots of detail on the deal pages.
  • It allows for multiple internal and external users.
  • It has global search functionality.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Easily accessible with any devices such as ipads, iphones and desktop
  • Data mining - system provides insightful information to users which are targeted for each customer
  • Increases productivity of field staffs
Anonymous | TrustRadius Reviewer

Cons

MCA Suite

  • Poor reporting.
  • Filtering is clunky.
  • They could improve on data visualization.
  • Renewal advances that are not refinances are difficult to manage.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • Configuration flexibility specific to Medical continues to be a challenge to differentiate from Commercial
  • Standardization of permissions and customization across teams
  • Pricing
Anonymous | TrustRadius Reviewer

Alternatives Considered

MCA Suite

We haven't used any others.
Anonymous | TrustRadius Reviewer

Veeva CRM

As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Salesforce.com from stepping into the pharma market. So if you are familiar with the Salesforce.com experience - from the solution to their implementation, training and support approaches - you can expect similar from Veeva (CRM).
Anonymous | TrustRadius Reviewer

Return on Investment

MCA Suite

  • We've been able to grow our working capital program over the years with the help of MCA Suite.
  • Data management is difficult, and we struggle with reporting.
  • We have granted merchants dedicated to their advances for tracking purposes.
Anonymous | TrustRadius Reviewer

Veeva CRM

  • The system has allowed our field staff to be more efficient
  • Target marketing based on the data analytics
Anonymous | TrustRadius Reviewer

Pricing Details

MCA Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Veeva CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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