Medallia Video vs. Zendesk Suite
Medallia Video vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Medallia Video | N/A | Medallia Video (or LivingLens, which was acquired by Medallia February 2020), is designed to help organizations capture and extract rich data from video feedback content at scale, to tell stories that inspire action and change. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
Medallia Video | Zendesk Suite | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Medallia Video | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Medallia Video | Zendesk Suite | |
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Small Businesses | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Jotform Score 8.7 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Verint Voice of the Customer Score 7.8 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Medallia Video | Zendesk Suite | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Medallia Video | Zendesk Suite | |
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Likelihood to Recommend | Medallia | Zendesk |
Pros | Medallia | Zendesk |
Cons | Medallia | Zendesk |
Likelihood to Renew | Medallia No answers on this topic | Zendesk |
Usability | Medallia No answers on this topic | Zendesk |
Reliability and Availability | Medallia No answers on this topic | Zendesk |
Performance | Medallia No answers on this topic | Zendesk |
Support Rating | Medallia No answers on this topic | Zendesk |
Online Training | Medallia No answers on this topic | Zendesk |
Implementation Rating | Medallia No answers on this topic | Zendesk |
Alternatives Considered | Medallia No answers on this topic | Zendesk |
Return on Investment | Medallia | Zendesk |
ScreenShots | Zendesk Suite Screenshots |