Microsoft Dynamics RMS (Discontinued) vs. NCR Counterpoint

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Dynamics RMS (Discontinued)
Score 6.0 out of 10
N/A
Microsoft Dynamics RMS was a retail point of sale and RMS. Support for the product ended in 2016.N/A
NCR Counterpoint
Score 8.9 out of 10
N/A
NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.N/A
Pricing
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Editions & Modules
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Offerings
Pricing Offerings
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Top Pros
Top Cons
Best Alternatives
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Small Businesses
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Lightspeed Retail
Lightspeed Retail
Score 6.2 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Epicor Eagle
Epicor Eagle
Score 8.2 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Likelihood to Recommend
8.0
(1 ratings)
9.0
(2 ratings)
User Testimonials
Microsoft Dynamics RMS (Discontinued)NCR Counterpoint
Likelihood to Recommend
Microsoft
Like I said before, it's great to use when you have to manage multiple warehouses, multiple stores or multiple websites, or all of the above and you need to keep an up to date inventory for all locations. Once learned it will make anyone's job much easier to do each day.
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NCR VOYIX
It is a definite solution for a basic store point of sale, we prefer Ingenico card swipes and Epson receipt printers and have had great, reliable success. We have setup the same system at events with VPN connectivity to its server and it works very well with the only bottle-neck being connectivity, this did cause a 3-8 second delay with receipt printing, but was manageable. Mobile tablet in store works well with credit card sales, and can print wirelessly, cashless here is best. Inventory managem[e]nt is vast, with terrific reporting.
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Pros
Microsoft
  • Once you set it up correctly, it just works
  • Can be customized
  • Tons of options
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NCR VOYIX
  • Offline mode -- your POS server can go down - you can still ring sales. Your internet can go down, and you can still ring sales and accept chip-based credit cards. Wow.
  • Mobile and wireless. Mobile -- you can take your POS on the road and ring sales out in the field, at trade shows or at a flea market booth. Wireless inventory, and order picking - you can walk around the store and ring sales, perform inventory, pick orders, intake items, edit pricing, print labels, etc. Again - Wow.
  • Magento integration -- with the help of a 3rd party connector, we're integrating our CP system tightly with our Magento based website. This keeps us working out of one system with multiple channels.
  • E-Plum scale software integration -- we can update prices and information within our scales with this integration, right out of CP
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Cons
Microsoft
  • Steep learning curve
  • Not as advanced as new systems on the market
  • Can be buggy with websites
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NCR VOYIX
  • Some features have several ways to do the same action.
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Alternatives Considered
Microsoft
It's been so long since we actually chose this program, I am not sure of the competitors out now. I started using it a couple years ago, but our company has used it for maybe 10 years now? We plan on reviewing other systems next year, so I will know more then.
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NCR VOYIX
We interviewed quite a few systems while researching a POS replacement for our current retail store. We had things like a second store, a fully integrated website, accounting system integrations, inventory management, restaurant-style ordering integrations, etc. in mind as we made our way through that process. We also made our way around the area to see what other retailers - similar to us - were using as a POS system. After much deliberation, many demos and conference sales calls, we settled on NCR CP because this system did everything we wanted and so much more. But perhaps the biggest reason why we went with NCR was the local support availability. There's more than one player in that field available in the greater NYC area, and we are very happy with the current support team but we also know that should we want or need to, we can switch support to another team, and have no issues going forward. That was a big part of this decision for sure.
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Return on Investment
Microsoft
  • It has saved us time by not having to do anything manually
  • It has kept our inventory updated so customers are not upset
  • It's always worked, so not a lot of dev/support money required
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NCR VOYIX
  • It works with very little maintenance.
  • On prem or cloud based server.
  • Users can learn quickly how to use the POS.
  • Managers can learn quickly how to handle inventory and employees.
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ScreenShots