What users are saying about
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Top Rated
580 Ratings
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Top Rated
1546 Ratings

Microsoft Teams

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Top Rated
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Score 8.3 out of 100

TeamViewer

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1546 Ratings
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Score 8.3 out of 100

Highlights

Microsoft Teams is a collaboration tool used by businesses for internal communication. Teamviewer is a screen sharing technology often used for technical support that also contains collaboration features.

Features

Microsoft Teams and Teamviewer both include key features that make them top choices.

Microsoft Teams includes text and video chat functionality, as well as file sharing and individual screen sharing. It also integrates with Microsoft Office software. Teamviewer provides multiple screen sharing and file sharing capabilities. Teamviewer also includes custom branding and clipboard syncing.

Limitations

Microsoft Teams and Teamviewer both have limitations that are important to consider.

Microsoft Teams lacks multiple screen share, and loses some utility for businesses that don’t use Microsoft Office. Teamviewer is a resource intensive program that has a limit on the number of devices an account can manage.

Pricing

TeamViewer offers 3 tiers of pricing. The single-user plan allows one user to manage up to 200 devices for $49.00/month. The multi-user plan allows multiple users to manage a total of 300 devices for $99.00/month. Lastly, the corporate plan allows multiple users to manage up to 500 devices for $199.00/month.

Microsoft Teams is included in Office 365, which has three tiers of pricing. The cheapest option is $5.00 per user per month and includes Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite. The Microsoft 365 Business Plan costs $20.00 per user per month and includes advanced security protection. A free version of Microsoft Teams is also available with limited functionality.

Likelihood to Recommend

Microsoft Teams

Can have group chats on topics that only concern a few employees. We have a Technology group where we add and brainstorm new applications and software that might be appropriate for our company. It's a good way to organize our ideas and thoughts without having to send out mass email chains and we can discuss the ideas at our next meeting. Microsoft Teams also lets us efficiently communicate with remote workers since email can lag. This allows almost real-time conversations and collaborations for our employees.
Karen Zelzer | TrustRadius Reviewer

TeamViewer

Teamviewer is best suited for any team who can afford their commercial licensing costs and have a good enough bandwidth to support its connection for a seamless work experience. It could be a bit pocket heavy for small team sizes where budget is stringent and if budget is a problem, then one should look at other cheaper options
Rahul Dhangar | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Microsoft Teams
7.3
TeamViewer
Task Management
Microsoft Teams
7.5
TeamViewer
Gantt Charts
Microsoft Teams
6.0
TeamViewer
Scheduling
Microsoft Teams
7.5
TeamViewer
Workflow Automation
Microsoft Teams
7.0
TeamViewer
Mobile Access
Microsoft Teams
8.6
TeamViewer
Search
Microsoft Teams
7.8
TeamViewer
Visual planning tools
Microsoft Teams
6.5
TeamViewer

Communication

Microsoft Teams
7.9
TeamViewer
Chat
Microsoft Teams
9.0
TeamViewer
Notifications
Microsoft Teams
8.3
TeamViewer
Discussions
Microsoft Teams
8.6
TeamViewer
Surveys
Microsoft Teams
7.4
TeamViewer
Internal knowledgebase
Microsoft Teams
7.3
TeamViewer
Integrates with GoToMeeting
Microsoft Teams
7.0
TeamViewer
Integrates with Gmail and Google Hangouts
Microsoft Teams
6.8
TeamViewer
Integrates with Outlook
Microsoft Teams
9.0
TeamViewer

File Sharing & Management

Microsoft Teams
8.2
TeamViewer
Versioning
Microsoft Teams
8.0
TeamViewer
Video files
Microsoft Teams
8.3
TeamViewer
Audio files
Microsoft Teams
8.4
TeamViewer
Document collaboration
Microsoft Teams
8.3
TeamViewer
Access control
Microsoft Teams
7.8
TeamViewer
Advanced security features
Microsoft Teams
7.7
TeamViewer
Integrates with Google Drive
Microsoft Teams
8.2
TeamViewer
Device sync
Microsoft Teams
8.7
TeamViewer

Remote Administration

Microsoft Teams
TeamViewer
8.5
Screen sharing
Microsoft Teams
TeamViewer
9.2
File transfer
Microsoft Teams
TeamViewer
8.7
Instant message
Microsoft Teams
TeamViewer
8.4
Secure remote access with Smart Card authentication
Microsoft Teams
TeamViewer
8.4
Access to sleeping/powered-off computers
Microsoft Teams
TeamViewer
8.1
Over-the-Internet remote session
Microsoft Teams
TeamViewer
9.0
Initiate remote control from mobile
Microsoft Teams
TeamViewer
8.3
Remote management of servers & workstations
Microsoft Teams
TeamViewer
9.0
Remote Active Directory® management
Microsoft Teams
TeamViewer
8.6
Centralized management dashboard
Microsoft Teams
TeamViewer
8.1
Session record
Microsoft Teams
TeamViewer
8.5
Annotations
Microsoft Teams
TeamViewer
8.4
Monitoring and Alerts
Microsoft Teams
TeamViewer
8.2
Multi-platform remote control
Microsoft Teams
TeamViewer
8.7

Pros

Microsoft Teams

  • Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
  • The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
  • Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
Gary Smolyak | TrustRadius Reviewer

TeamViewer

  • Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
  • TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
  • During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
  • TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
  • TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
  • Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
  • While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
  • With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
  • TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
  • A personal license is free.
Aaron Pinsker | TrustRadius Reviewer

Cons

Microsoft Teams

  • Lack of rollout plans from MS that businesses can use to improve user adoption.
  • Slack still has more connectors.
  • Meetings could more intuitive and most of the screen is just pictures of people.
  • The desktop application is very large and absorbs a lot of system resources.
  • Multiple users cannot share screens at once, one at a time only.
  • Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
Justin Pink | TrustRadius Reviewer

TeamViewer

  • - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
  • Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Rafael Becemberg | TrustRadius Reviewer

Likelihood to Renew

Microsoft Teams

Microsoft Teams 10.0
Based on 1 answer
We are a MSFT shop.
Joel Martin | TrustRadius Reviewer

TeamViewer

TeamViewer 9.1
Based on 40 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

Microsoft Teams

Microsoft Teams 7.5
Based on 19 answers
It has a lot of great features and we are working to roll it out to our whole organization. It sometimes feels a little under-developed or maybe under used. There are some things I wish it did better - like integrating the group calendar rather than my own calendar and letting us have instant chat vs persistent.
Jill Liegghio | TrustRadius Reviewer

TeamViewer

TeamViewer 9.4
Based on 17 answers
TeamViewer is a system that is very easy to understand and grasp the concept of which is a very nice thing because users that don't have much technology and computer background can use the system easily. While being easy to understand for the average user, it doesn't lose the functionality and features that IT people love to see with software that makes it easier for us to do our jobs.
Jordan Paquette | TrustRadius Reviewer

Reliability and Availability

Microsoft Teams

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 2 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

Microsoft Teams

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 2 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

Microsoft Teams

Microsoft Teams 7.7
Based on 90 answers
Getting support for any MS Product kind of feels like pulling teeth. I have looked for support on the slowness of Teams to try and resolve it, but there is nothing really out there even from the MS reps other than deleting the hidden appsdata folder for Teams or uninstall/reinstall the software or just use the web-based Teams app.
Charles R. Coggins III | TrustRadius Reviewer

TeamViewer

TeamViewer 8.5
Based on 26 answers
As I said earlier, TeamViewer is safe, has a lightweight, beautiful, and easy-to-use graphical user interface for all our employees. Remote access is easy to do and always solves any open problem in so-called technicians. A grade of 10 is for all of that. It is a tool that we recommend for anyone who wants to use something reliable and functional.
João Mauricio | TrustRadius Reviewer

Online Training

Microsoft Teams

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

Microsoft Teams

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.9
Based on 6 answers
Well I don't have any key insights regarding implementation of TeamViewer.
Ratulsnigdha Saha | TrustRadius Reviewer

Alternatives Considered

Microsoft Teams

Personally, I have used a number of applications similar to Teams for a variety of functions. However, with regard to my current organizational use, I would say my experience with Teams provides a much more well-rounded user experience than Skype for Business. Teams performs the functions of Skype and also integrates many other features integral to applications like Slack, Webex Teams, and Yammer. Teams also has the added benefit of being connected within the Microsoft network of apps. Users can leverage the powerful cloud computing of O365 in order to access other materials stored on the shared platform. This is a huge benefit of staying within the same ecosystem.
Joshua Melder | TrustRadius Reviewer

TeamViewer

TeamViewer was the best option for remote control and with the ability for participants to point on the screen during presentations. It was the fastest/smoothest experience for remote control, and allowed logging into the computer before logging in after a reboot. It was also the only one with a concurrent user licensing model, which was a huge selling point.
Kristopher Kauth | TrustRadius Reviewer

Scalability

Microsoft Teams

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

Microsoft Teams

  • We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
  • We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
Michael Eberhard | TrustRadius Reviewer

TeamViewer

  • TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
  • TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
  • TeamViewer has generally improved our organization's relationship with our clients.
Majute shivugu | TrustRadius Reviewer

Pricing Details

Microsoft Teams

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

TeamViewer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Microsoft Teams
8.3
TeamViewer
8.7

Likelihood to Renew

Microsoft Teams
10.0
TeamViewer
9.1

Usability

Microsoft Teams
7.5
TeamViewer
9.4

Reliability and Availability

Microsoft Teams
TeamViewer
8.0

Performance

Microsoft Teams
TeamViewer
9.0

Support Rating

Microsoft Teams
7.7
TeamViewer
8.5

In-Person Training

Microsoft Teams
TeamViewer
5.0

Online Training

Microsoft Teams
TeamViewer
8.9

Implementation Rating

Microsoft Teams
TeamViewer
9.9

Scalability

Microsoft Teams
TeamViewer
10.0

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