Based on 580 reviews and ratings
Based on 1546 reviews and ratings
Microsoft Teams is a collaboration tool used by businesses for internal communication. Teamviewer is a screen sharing technology often used for technical support that also contains collaboration features.
Microsoft Teams and Teamviewer both include key features that make them top choices.
Microsoft Teams includes text and video chat functionality, as well as file sharing and individual screen sharing. It also integrates with Microsoft Office software. Teamviewer provides multiple screen sharing and file sharing capabilities. Teamviewer also includes custom branding and clipboard syncing.
Microsoft Teams and Teamviewer both have limitations that are important to consider.
Microsoft Teams lacks multiple screen share, and loses some utility for businesses that don’t use Microsoft Office. Teamviewer is a resource intensive program that has a limit on the number of devices an account can manage.
TeamViewer offers 3 tiers of pricing. The single-user plan allows one user to manage up to 200 devices for $49.00/month. The multi-user plan allows multiple users to manage a total of 300 devices for $99.00/month. Lastly, the corporate plan allows multiple users to manage up to 500 devices for $199.00/month.
Microsoft Teams is included in Office 365, which has three tiers of pricing. The cheapest option is $5.00 per user per month and includes Office services including Teams and SharePoint. The Office 365 Business Premium plan costs $12.50 per user per month and includes the Microsoft Office Suite. The Microsoft 365 Business Plan costs $20.00 per user per month and includes advanced security protection. A free version of Microsoft Teams is also available with limited functionality.
Provided by the TrustRadius Research Team
Published on April 24, 2020
Likelihood to Recommend
Feature Rating Comparison
Visual planning tools
Integrates with GoToMeeting
Integrates with Gmail and Google Hangouts
Integrates with Outlook
Advanced security features
Integrates with Google Drive
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Monitoring and Alerts
Multi-platform remote control
- Teams is particularly good at keeping conversation history in sync across multiple devices. Skype for business, which is Microsoft's other chat client, is particularly bad when it comes to this aspect.
- The sidebar of the application window makes it easy to switch between all aspects of the application in one click. Easy switching between chat, notifications, and meetings.
- Integrated hierarchy chart within each chat window easily allows you to see where an unfamiliar person you may be chatting with sits in terms of management level in the organization.
- Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
- TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
- During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
- TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
- TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
- Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
- While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
- With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
- TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
- A personal license is free.
- Lack of rollout plans from MS that businesses can use to improve user adoption.
- Slack still has more connectors.
- Meetings could more intuitive and most of the screen is just pictures of people.
- The desktop application is very large and absorbs a lot of system resources.
- Multiple users cannot share screens at once, one at a time only.
- Can't choose where to put files from conversations, they automatically are put in a Teams SharePoint.
- - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
- Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Likelihood to Renew
Reliability and Availability
Return on Investment
- We were already paying for Office 365 but now we got a great collaboration tool to go along with it.
- We are able to stay connected with employees across the United States and no longer have to fly people back to headquarters for meetings and conferences, saving on transportation and lodging costs.
- TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
- TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
- TeamViewer has generally improved our organization's relationship with our clients.