Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Microsoft Teams
Score 8.0 out of 10
N/A
Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.
$5
per month
Zoom Workplace
Score 8.2 out of 10
N/A
Zoom helps consolidate communications and collaboration in the boardroom, classroom, operating room, and everywhere. Zoom is an intelligent collaboration platform that makes connecting easier, more immersive, and more dynamic. Zoom technology facilitates collaboration through solutions like Zoom Team Chat, Phone, Meetings, omnichannel cloud Contact Center, smart recordings, and Whiteboard.
$5
per month per license
Pricing
Microsoft TeamsZoom Workplace
Editions & Modules
Free
$0.00
per user/per month
Microsoft 365 Business Basic
$5.00
per user/per month
Microsoft 365 Business Standard
$12.50
per user/per month
Office 365 E3
$20.00
per user/per month
Add-On Zoom Translated Captions
$5
per month per license
Add-On - Zoom Whiteboard
$24.90
per year
Pro
$149.90
per year per user
Business
$199.90
per year per user
Business Plus
$250.00
per year per user
Add-On - Conference Room Connector
$499
per year
Basic
Free
Enterprise
Custom
Add-On - Large Meetings
starting at $600
per year
Add-On - Cloud Storage
starting at $120
per year
Add-On Audio Conferencing
starting at $1200
per year
Add-On Zoom Phone Power Pack
Starting at $300
per year per user
Add-On - Zoom IQ for Sales
Contact Sales
Add-On - Quality of Service Subscription
Contact Sales
Offerings
Pricing Offerings
Microsoft TeamsZoom Workplace
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscounts are available for non profit organizations.
More Pricing Information
Community Pulse
Microsoft TeamsZoom Workplace
Considered Both Products
Microsoft Teams
Chose Microsoft Teams
Teams is generally better and has a more professional "feel" than Skype, Google Meet, or Zoom.
With Teams, access control is less easily managed than with Skype, Google Meet, or Zoom.
Teams has better internal security than Zoom. I have never been "bombed" on Teams, whereas …
Chose Microsoft Teams
Microsoft Team is one of Microsoft's newest applications. Looking at the evolution of the Office suite, I can only imagine what Team will become with the next updates. It's a product that fills a need and has a lot of possibilities to evolve well. I would put it right in the …
Chose Microsoft Teams
Zoom is not bad either but having a collaboration feature and file sharing, teams have the edge over Zoom.
Chose Microsoft Teams
The Teamwork was introduced to the company earlier. Sr. Management pulled training sessions through marketing and digital advertising department. Most of the company's projects were posted on the Teamwork. It is the company's project management space. If Microsoft Teams …
Chose Microsoft Teams
Zoom was mostly used for overseas meetings upon customer request.
Chose Microsoft Teams
For me, Teams is also very useful and very user friendly just like the others.
Chose Microsoft Teams
As mentioned, Microsoft Teams [has] been our way of communication since the start of the pandemic. We've been using this and so far it never fails us and even exceeds our expectations. The scheduling and meeting notification is very helpful [for] reminders, especially for days …
Chose Microsoft Teams
Microsoft teams provide better customer support and seamless screen sharing. It provides good audio and video quality even in low networks. Even it can be integrated with other Microsoft software like outlook and office, which made our life easy. Its UI is very simple and can …
Chose Microsoft Teams
We used a very old version of Lifesize. Microsoft Teams is more modern, so this is not really a fair comparison. Teams does the same and so much more! Again, being part of the Office 365 E3 offering meant we had it available anyway.
Chose Microsoft Teams
It's hard to think of an app that doesn't do a better job at video conferencing than Microsoft Teams. Zoom, Skype, and Webex are the three I'm most familiar with. All three provide far more stabilization, better screen sharing options, better chat functions, and are less …
Chose Microsoft Teams
Microsoft Teams seems to be on par with Zoom and Google Meetings as far as meetings and discussions go, but it seems to be superior to the other platforms as far as document sharing and collaboration go.
Chose Microsoft Teams
  • Easier video calls with colleagues compared to WebEx
  • Easy to use when combined with other Microsoft products
  • A light platform which loads easily compared to other tools. It thus doesn't use much bandwidth.
Chose Microsoft Teams
We didn't really evaluate any platforms like Microsoft Teams. It was really replacing the multiple systems we were using prior to the Teams implementation including Skype for Business, OneNote, and manually sending documents back and forth. Microsoft Teams has cut down on the …
Chose Microsoft Teams
Nothing does all of this. This is very nice if you're already invested in lots of Microsoft stuff (as most big organizations are). I'm honestly a little confused what's going on with Skype for Business since Teams seems to accomplish relatively the same thing, but with MUCH …
Chose Microsoft Teams
Slack is a little more user-friendly and has way more integrations. For example, we use Gmail, and Google products don't integrate with Microsoft Teams, so we lost that functionality. But Slack is also really expensive, and Microsoft Teams has a much better free plan. It's a …
Chose Microsoft Teams
Teams does a much better job of having all tools readily available. It allows use across other platforms and communication with those outside of my organization as well.
Chose Microsoft Teams
As a Microsoft Office user for 12+ years, Microsoft has done a lot to innovate their productivity platform. In particular, Office 365 has tons of differentiated value:

  • Unlimited upgrade rights to the latest versions is very impressive as no other types of productivity software …
Chose Microsoft Teams
Microsoft Teams is much better than WebEx for connectivity and slightly better than Zoom.
Chose Microsoft Teams
We had thought it might work well to replace Slack (already in use) and Zoom for video conferencing. It may have made an adequate replacement for Slack, especially with the superior integration with SharePoint provided in Teams. However, the video conference tool from Teams is …
Zoom Workplace
Chose Zoom Workplace
Zoom Workplace is more collaborate and intuitive. There is really no feature that I am desperately missing. With Microsoft Teams I am always complaining.
Chose Zoom Workplace
Zoom Workplace does well with both phone communications, meeting communications, and conference room capabilities. It's chat capabilities are inferior to Microsoft Teams as Teams has a higher integration with other utilized tools.
Chose Zoom Workplace
Currently, Teams seems to be a better solution than Zoom Workplace IF you are part of M365. We are not an M365 shop so Zoom Workplace is an excellent alternative to a pricy Teams subscription. Zoom Workplace does what is needed at the moment. We are looking forward to new and …
Chose Zoom Workplace
While Slack is nice, I wanted a more all-in-one solution. We almost went with Teams, as we are Microsoft Office users, but it was too clunky and error-prone, and we were concerned our users wouldn't be able to learn and use it well. User adoption was a top concern, so we …
Chose Zoom Workplace
Better security control, where only hosts can control many features. In Teams anyone can spotlight, or mute participants.
Chose Zoom Workplace
More features, better UI, more user friendly
Chose Zoom Workplace
We used Mitel cloud prior and this is a major leap ahead of the Mitel offering. We are experienced with many other vendors and feel Zoom Workplace has been the best so far.
Chose Zoom Workplace
It is more efficient as previously stated. I think TEAMs events from registration to calendar reminders is not user friendly and looks sloppy unfinished.
Chose Zoom Workplace
We have been using Zoom since 2020. Unsure why we haven’t switched.
Chose Zoom Workplace
We have had Zoom since before the big C. it has always been very user friendly and quite easy to use and train. It has many of the same features as other apps, though we may not use them all. they are all present it seems.
Chose Zoom Workplace
Zoom Workplace isn't our main conferencing platform. We use Google Meet as the default as its included with our Workspace plan
Chose Zoom Workplace
Teams has never worked for our organization, it constantly crashes the computers, freezes up, and is not as easy to navigate for us.
Chose Zoom Workplace
More reliable, faster, and better quality
Chose Zoom Workplace
Zoom Workplace app is very convenient to use at same time very user friendly as well. It can be easily deployed to any device with both Andriod and iOS operating system. When it comes to Zoom Workplace meeting is more budget friendly as well as robust compared to the options I …
Chose Zoom Workplace
Zoom Workplace has the most reliable video and audio connectivity, especially for large audiences. No dropped calls or meetings, hi def video streaming, intuitive controls for showing or hiding video, mute/unmute, gestures, a marketplace of apps that are seamlessly integrated. …
Chose Zoom Workplace
For us, Teams was a far inferior experience to Zoom Workplace in video quality and connect ability issues experienced by staff
Chose Zoom Workplace
Zoom Workplace's ease of annotation and ability to easily screen share has been the clear divider for us.
Chose Zoom Workplace
I think Zoom Workplace is more intuitive than the others.
Chose Zoom Workplace
I think Zoom Workplace blows them all out of the water. It is simply a better product. Is it perfect? No, but very close. Cost free AI is huge and will only improve upon our capabilities. The single interface between mobile and desktop provides a seamless transition for our …
Chose Zoom Workplace
Simple to use - which is a must.
Chose Zoom Workplace
Teams is less expensive since included with Microsoft 365. Teams tends to be a little more complex and not as easy for external users to use. If my vote, we would have gone with Teams. At time of decision, Zoom Workplace was best and easiest choice for online Meetings. Now, …
Chose Zoom Workplace
I think Zoom Workplace has the most user friendly UI. We use Zoom Workplace in conjunction with Google hangouts, mostly due to the cost of Zoom Workplace is high for a start up company to grant full access to everyone.
Chose Zoom Workplace
While we continue to use both tools Zoom Workplace has shown to be a more user friendly and easier to manage tool.
Top Pros
Top Cons
Features
Microsoft TeamsZoom Workplace
Project Management
Comparison of Project Management features of Product A and Product B
Microsoft Teams
7.0
183 Ratings
12% below category average
Zoom Workplace
-
Ratings
Task Management7.4138 Ratings00 Ratings
Gantt Charts6.170 Ratings00 Ratings
Scheduling7.8154 Ratings00 Ratings
Workflow Automation6.495 Ratings00 Ratings
Mobile Access7.8175 Ratings00 Ratings
Search7.3161 Ratings00 Ratings
Visual planning tools6.4111 Ratings00 Ratings
Communication
Comparison of Communication features of Product A and Product B
Microsoft Teams
7.6
192 Ratings
6% below category average
Zoom Workplace
-
Ratings
Chat8.9191 Ratings00 Ratings
Notifications8.0190 Ratings00 Ratings
Discussions8.4178 Ratings00 Ratings
Surveys7.3105 Ratings00 Ratings
Internal knowledgebase6.8117 Ratings00 Ratings
Integrates with GoToMeeting6.847 Ratings00 Ratings
Integrates with Gmail and Google Hangouts5.943 Ratings00 Ratings
Integrates with Outlook8.8156 Ratings00 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
Microsoft Teams
7.3
178 Ratings
10% below category average
Zoom Workplace
-
Ratings
Versioning7.0123 Ratings00 Ratings
Video files7.4151 Ratings00 Ratings
Audio files7.6153 Ratings00 Ratings
Document collaboration8.1165 Ratings00 Ratings
Access control7.4149 Ratings00 Ratings
Advanced security features6.9111 Ratings00 Ratings
Integrates with Google Drive5.953 Ratings00 Ratings
Device sync8.0125 Ratings00 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.0
782 Ratings
13% below category average
High quality audio00 Ratings7.4776 Ratings
High quality video00 Ratings7.3777 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.5
776 Ratings
4% below category average
Desktop sharing00 Ratings8.1775 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.5
782 Ratings
4% below category average
Calendar integration00 Ratings7.5703 Ratings
Meeting initiation00 Ratings7.9761 Ratings
Record meetings / events00 Ratings7.8736 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.2
674 Ratings
6% below category average
Live chat00 Ratings7.5656 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.2
656 Ratings
5% below category average
User authentication00 Ratings6.9572 Ratings
Participant roles & permissions00 Ratings7.0627 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
5.9
68 Ratings
32% below category average
Hosted PBX00 Ratings5.538 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings5.741 Ratings
Directory of employee names00 Ratings6.762 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
6.8
72 Ratings
18% below category average
Answering rules00 Ratings6.654 Ratings
Call recording00 Ratings8.266 Ratings
Call park00 Ratings6.045 Ratings
Call screening00 Ratings6.548 Ratings
Message alerts00 Ratings6.358 Ratings
Business SMS/External Messaging00 Ratings7.237 Ratings
Voicemail Transcription00 Ratings7.149 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
7.3
86 Ratings
13% below category average
Mobile app for iOS00 Ratings8.081 Ratings
Mobile app for Android00 Ratings6.654 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
Microsoft Teams
-
Ratings
Zoom Workplace
6.3
66 Ratings
18% below category average
Centralized communications management00 Ratings5.958 Ratings
Team messaging00 Ratings6.356 Ratings
Team document sharing00 Ratings7.350 Ratings
Call and meeting analytics00 Ratings5.954 Ratings
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Microsoft TeamsZoom Workplace
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Score 9.6 out of 10
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Score 9.2 out of 10
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Troop Messenger
Troop Messenger
Score 9.8 out of 10
Nextiva
Nextiva
Score 9.2 out of 10
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HCL Connections
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Score 9.0 out of 10
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User Ratings
Microsoft TeamsZoom Workplace
Likelihood to Recommend
8.0
(270 ratings)
7.0
(813 ratings)
Likelihood to Renew
4.9
(9 ratings)
3.4
(17 ratings)
Usability
7.9
(53 ratings)
6.2
(39 ratings)
Availability
9.0
(1 ratings)
10.0
(1 ratings)
Performance
8.0
(1 ratings)
9.0
(2 ratings)
Support Rating
8.3
(113 ratings)
2.8
(40 ratings)
Implementation Rating
10.0
(1 ratings)
9.6
(7 ratings)
Configurability
-
(0 ratings)
7.0
(1 ratings)
Contract Terms and Pricing Model
6.3
(7 ratings)
8.0
(13 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
10.0
(1 ratings)
10.0
(1 ratings)
Professional Services
7.0
(7 ratings)
9.2
(8 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Microsoft TeamsZoom Workplace
Likelihood to Recommend
Microsoft
Positive: The virtual workspace created for a work team within the same company, for the resemblance of information and communications in one place.Negative: The access for members of a non-profit organization who have external emails from the host but need the same access as an internal person since their volunteer work is part of the very core of the federation.
Read full review
Zoom
I think Zoom runs circles around Teams! I just wish starting meetings was easier - anyone with a link should be able to start the meeting the way you can in Teams. It would also be great to be able to see participants when you are sharing your screen.
Read full review
Pros
Microsoft
  • Virtual meetings - ease of set up and execution
  • File sharing! We build channels for projects, and being able to invite only project members is huge!
  • Peer-to-peer communications - being able to "ping" one of my colleagues, either text, video or call-only, on-demand, is what runs our business.
Read full review
Zoom
  • I love how easy it is to set the focus on the presenter. It is annoying when people don't spotlight themselves as a presenter, so you get to see the whole gallery of attendees in smaller, two-inch windows.
  • I like the capability of having break-out rooms. Even though I don't use them very often, it is nice to have them available if the right situation presents itself for smaller group chats.
  • The recording quality is better than I have experienced with other products (Microsoft Teams, WebEx, etc.), and the fact that it is already an MP4, so I don't have to convert it for publishing on our intranet is huge to me.
Read full review
Cons
Microsoft
  • The feature of notifications in the mobile application could be improved. Sometimes notifications of different teams are not visible and are only visible when the application is opened.
  • It uses lots of computational resources while running and thus, slows down the system sometimes.
  • It allows a few channels per team. The number of channels could be increased for better productivity.
Read full review
Zoom
  • Sharing zoom complete information is not visible on the screen, and also a bit is confusing minimizing and maximizing.
  • Every time someone enters the chat, a chat box appears on my screen, and some features are missing from this version.
  • Automatic conference connection based on a schedule isn't an option, and neither is enhanced security measures.
Read full review
Likelihood to Renew
Microsoft
Microsoft Teams is included with our Office 365 subscription and we have no intention of migrating off of Office 365 and Microsoft products. Since Microsoft Teams is included for free with our Office 365 subscription, and since we enjoy all the features, benefits, and functionality, there is no question that our team will continue to use the product
Read full review
Zoom
We're sticking with Zoom for the foreseeable future--given its compelling feature set, ease of use, and advanced technology, there's just no other competition to be excited about. Plus it's a Gartner-recognized industry leader, so it's a rather easy choice.
Read full review
Usability
Microsoft
User experience has been much better than the previous Skype for Business app. It has an easy-to-use interface with persistent chats. The search feature is very fast and useful. MS Teams has mostly focused on Collaboration and team building features which are very useful for organizational communications. Since Teams is accessible from multiple platforms like Laptop, Desktop, Mobile phones, etc it has been very convenient from a Mobility perspective.
Read full review
Zoom
Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.
Read full review
Reliability and Availability
Microsoft
Rare, but outages do happen
Read full review
Zoom
There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.
Read full review
Performance
Microsoft
Sometimes about once a week I get a message that says "Sorry, there seems to be something wrong". But it goes away in a few minutes.
Read full review
Zoom
Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.
Read full review
Support Rating
Microsoft
Using Microsoft Teams has resulted in much faster business communications with both co-workers and consultants. There has been little need for support with this software as the interface is very intuitive and the product is overall very well designed. We did encounter an issue with the built-in phone service, however, this was quickly resolved by the support team.
Read full review
Zoom
As I've written before, Zoom makes us feel like we matter and that we're a client rather than a customer. They want us to succeed and they put in the time to make sure that we do. I feel like they're more of a business partner rather than simply a vendor or supplier. They spent a lot of time onboarding with us, giving us demos, helping us get set up, and then giving us follow-up to be sure it's going well.
Read full review
Implementation Rating
Microsoft
I find everything I need for my day-to-day work.
Read full review
Zoom
If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.
Read full review
Alternatives Considered
Microsoft
Our company and IT department previously used Skype for our communication needs. Skype was not dependable in my opinion, because it seems each time I used it during a call and/or a meeting, I and several other team members would get disconnected more than once. This caused a great interruption of our meeting, caused team members to have to ask others to repeat themselves and caused a general lack of interest in employee attendance during meetings.
Read full review
Zoom
Zoom cannot be beaten for ubiquity - 100% of my clients and prospective clients are already familiar with Zoom. This is the #1 reason why I use Zoom. Additionally, Zoom integrates with AcuityScheduling, saving me a lot of time in creating meetings and adding them to the calendar. Zoom is disappointing in terms of video quality, interactivity features, and privacy. In cases where I need to use the recording of webinars for digital products, I will always use Crowdcast, and in cases where privacy is essential, I will use JitsiMeet.
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Contract Terms and Pricing Model
Microsoft
Honestly, this tool is worth every penny. Yes, it's not free and you pay for the quality of services and the license. But the ROI and the benefits are all there. Also, the renewal, negotiation, and contract terms are all very well explained by our Microsoft account manager, and she's a charm.
Read full review
Zoom
The billing and price model is really fair for so many functions that they offer, our remote work requires each of the features that Zoom offers, so accepting payment for a tool like this is the least we can do. I like that billing arrives on time and that they offer opportunities and payment times.
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Scalability
Microsoft
It does not appear to have a limit to how many teams and employees we can have using it
Read full review
Zoom
Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.
Read full review
Professional Services
Microsoft
I used Skype for Business to take calls, hold conferences, and provide remote assistance to users. Microsoft Teams, on the other hand, is superior to Skype for Business in my opinion. My job entails a lot of screen sharing.
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Zoom
Zoom is perfect for our business. We use it to video chat with prospective clients. The name recognition alone gives us credibility and it is very easy to screen share and send content out.
Read full review
Return on Investment
Microsoft
  • I'm not sure I can point to a specific ROI, but it has improved our ability to communicate and work more effectively together.
  • It's also nice to have records of every interaction, photo, and document that has been shared. Less chance of something completely disappearing.
Read full review
Zoom
  • It enables me to send and receive messages from my team members during video calls, handling online presentations.
  • With the ability to quickly stop, mute, and even receive notifications when someone enters or exits the meeting room, I'm never obligated to show up while making a call.
  • It is possible to record online meetings for future reference and more effective customer service. As we dealt with a lockdown, Zoom helped our business run smoothly.
Read full review
ScreenShots

Zoom Workplace Screenshots

Screenshot of the new Zoom Meetings experience in Zoom Workplace with multi-speaker view.Screenshot of the Ask AI Companion feature, that will be able to gather, synthesize, and share information across Zoom Workplace to help prepare for meetings.Screenshot of the new combined Meetings and Calendar tab in Zoom Workplace, used to attach meeting materials like files and whiteboards.Screenshot of smart name tags that allow other meeting participants to see participant names in a Zoom Room.