Digital River vs. MyCommerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.

DR doesn't work well with PayPal subscriptions, renewal rate is very low. So, if company is using a subscription model it should have another payment system as a backup

• Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
• The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
• Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.

• Almost fully customized templates
• Very simple subscription flow
• Allows to generate license on the fly using callback to back-end server
• Very good technical support

• Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
• They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.

Incentivized

• Definitely need Web-based API to manage subscription including changes in renewal date
• Add more languages (especially Arabic)
• Redirect user to PayPal directly without entering to shopping cart

N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

DR is good enough and it also depends what's the company goals. DR solves a lot of problems for company and it saves money in some cases.

We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

We are using Stripe as alternative solution for some categories of users and as a backup. Stripe has much more flexible API but less flexible template customization.

• Definitely positive impact in local markets
• Positive impact in email marketing
• Some positive experience with tailoring it for our business objectives

Incentivized

• Works well with credit card renewals
• Strong fraud detection system (very important)
• Doesn't work well with PayPal renewals
• High enough fee
• Overall DR is good in this area