SurveyLab vs. TrueContext

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SurveyLab
Score 9.7 out of 10
N/A
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A
TrueContext
Score 8.9 out of 10
N/A
TrueContext (formerly ProntoForms) provides an enterprise-level low-code field-focused application. The solution is used to create apps and forms to collect and analyze field data with smartphones and tablets – either as a standalone solution or as a mobile front-end to enterprise systems of record.
$25
per month per license (billed annually)
Pricing
SurveyLabTrueContext
Editions & Modules
No answers on this topic
Essentials
$25
per month per license (billed annually)
Advanced
$45
per month per license (billed annually)
Enterprise
Contact Sales
Volume discounts available
Offerings
Pricing Offerings
SurveyLabTrueContext
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
SurveyLabTrueContext
Top Pros
Top Cons

No answers on this topic

Features
SurveyLabTrueContext
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
SurveyLab
8.5
1 Ratings
8% above category average
TrueContext
9.0
1 Ratings
14% above category average
Survey templates7.31 Ratings00 Ratings
Themes9.11 Ratings00 Ratings
Custom logo/branding9.11 Ratings9.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
SurveyLab
8.8
1 Ratings
2% above category average
TrueContext
9.0
1 Ratings
4% above category average
Changes to live survey9.11 Ratings9.01 Ratings
Question design help8.21 Ratings9.01 Ratings
Multiple question types9.11 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
SurveyLab
9.1
1 Ratings
9% above category average
TrueContext
9.0
1 Ratings
8% above category average
Survey logic flexibility9.11 Ratings9.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
SurveyLab
8.5
1 Ratings
3% above category average
TrueContext
9.0
1 Ratings
9% above category average
Response tracking7.31 Ratings9.01 Ratings
Data export8.21 Ratings9.01 Ratings
Standard reports9.11 Ratings9.01 Ratings
Custom reports9.11 Ratings9.01 Ratings
Analytics9.11 Ratings9.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
SurveyLab
8.6
1 Ratings
3% above category average
TrueContext
9.0
1 Ratings
7% above category average
Access controls8.21 Ratings9.01 Ratings
Compliance9.11 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
SurveyLab
9.1
1 Ratings
12% above category average
TrueContext
9.0
1 Ratings
11% above category average
Vendor-offered crowdsourcing9.11 Ratings00 Ratings
Respondent restrictions9.11 Ratings9.01 Ratings
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User Ratings
SurveyLabTrueContext
Likelihood to Recommend
9.1
(1 ratings)
8.2
(5 ratings)
Usability
-
(0 ratings)
10.0
(2 ratings)
Support Rating
-
(0 ratings)
8.7
(3 ratings)
User Testimonials
SurveyLabTrueContext
Likelihood to Recommend
7 Points Ltd.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review
TrueContext Corporation
Prontoforms is suited for complicated business needs that are able to integrate seamlessly into one of the out-of-the-box solutions available. For simple recording to a spreadsheet, pdf, word document, database, etc. without any additional integrations, better (and in some cases free) solutions may work. For custom integrations, cost and effort may get expensive.
Read full review
Pros
7 Points Ltd.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review
TrueContext Corporation
  • Conditional logic
  • Linking to data sources
  • Integration to Salesforce and ServiceMax
Read full review
Cons
7 Points Ltd.
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review
TrueContext Corporation
  • Limitations to form formatting
  • Need more data source integrations
  • All of the different components need to synchronize automatically and more often.
Read full review
Usability
7 Points Ltd.
No answers on this topic
TrueContext Corporation
As Prontoforms markets itself as a low code, user-friendly drag and drop solution, it definitely excels in the area of user experience. While those who are more on the technical side will appreciate the standard options available as part of its custom integration tools. The learning curve has never been an issue.
Read full review
Support Rating
7 Points Ltd.
No answers on this topic
TrueContext Corporation
The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
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Alternatives Considered
7 Points Ltd.
Read full review
TrueContext Corporation
We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
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Return on Investment
7 Points Ltd.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Read full review
TrueContext Corporation
  • Return on Investment is immediate and possible from the first submission.
  • Saved us hours when it came to implementing forms on websites
Read full review
ScreenShots

SurveyLab Screenshots

Screenshot of Dashboard ViewScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of

TrueContext Screenshots

Screenshot of task automationScreenshot of field operations tracking and measurementScreenshot of available integrations