What users are saying about
5 Ratings
9 Ratings
5 Ratings
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Score 9.7 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

  • SurveyLab ranks higher in 2 feature sets: Survey Logic, Survey Distribution
  • ProntoForms ranks higher in 4 feature sets: Survey Format & Appearance, Survey Content, Survey Reporting & Analytics, Survey Administration & Security

Survey Format & Appearance

8.5

SurveyLab

85%
9.0

ProntoForms

90%
SurveyLab ranks higher in 3/3 features

Survey templates

7.3
73%
1 Rating
N/A
0 Ratings

Themes

9.1
91%
1 Rating
N/A
0 Ratings

Custom logo/branding

9.1
91%
1 Rating
9.0
90%
1 Rating

Survey Content

8.8

SurveyLab

88%
9.0

ProntoForms

90%
SurveyLab ranks higher in 2/3 features

Changes to live survey

9.1
91%
1 Rating
9.0
90%
1 Rating

Question design help

8.2
82%
1 Rating
9.0
90%
1 Rating

Multiple question types

9.1
91%
1 Rating
9.0
90%
1 Rating

Survey Logic

9.1

SurveyLab

91%
9.0

ProntoForms

90%
SurveyLab ranks higher in 1/1 features

Survey logic flexibility

9.1
91%
1 Rating
9.0
90%
1 Rating

Survey Reporting & Analytics

8.5

SurveyLab

85%
9.0

ProntoForms

90%
SurveyLab ranks higher in 3/5 features

Response tracking

7.3
73%
1 Rating
9.0
90%
1 Rating

Data export

8.2
82%
1 Rating
9.0
90%
1 Rating

Standard reports

9.1
91%
1 Rating
9.0
90%
1 Rating

Custom reports

9.1
91%
1 Rating
9.0
90%
1 Rating

Analytics

9.1
91%
1 Rating
9.0
90%
1 Rating

Survey Administration & Security

8.6

SurveyLab

86%
9.0

ProntoForms

90%
SurveyLab ranks higher in 1/2 features

Access controls

8.2
82%
1 Rating
9.0
90%
1 Rating

Compliance

9.1
91%
1 Rating
9.0
90%
1 Rating

Survey Distribution

9.1

SurveyLab

91%
9.0

ProntoForms

90%
SurveyLab ranks higher in 2/2 features

Vendor-offered crowdsourcing

9.1
91%
1 Rating
N/A
0 Ratings

Respondent restrictions

9.1
91%
1 Rating
9.0
90%
1 Rating

Attribute Ratings

  • SurveyLab is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.1

SurveyLab

91%
1 Rating
8.5

ProntoForms

85%
6 Ratings

Usability

SurveyLab

N/A
0 Ratings
9.4

ProntoForms

94%
3 Ratings

Support Rating

SurveyLab

N/A
0 Ratings
9.1

ProntoForms

91%
5 Ratings

Likelihood to Recommend

7 Points Ltd.

MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review

ProntoForms Corporation

ProntoForms is well suited when it is important to quickly collect data in real-time. It does this excellently and helps to simplify the whole process of capturing data.
Read full review

Pros

7 Points Ltd.

  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review

ProntoForms Corporation

  • Out of the box integrations.
  • Simple user interface (not much coding experience needed).
  • Enablement of OCR scanning, telemetry and camera data.
Read full review

Cons

7 Points Ltd.

  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review

ProntoForms Corporation

  • Customer facing forms so that the user does not need a subscription to fill it out. As of now, I have no ability to send a customer a form to fill out, so we have to use other methods to do so.
  • Tools that give account owner ability to create custom outputs. Being that I have design and development experience and would be more than capable to design and launch my own custom outputs, I do not have the access to do so.
Read full review

Pricing Details

SurveyLab

Starting Price

Editions & Modules

SurveyLab editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ProntoForms

    Starting Price

    $0 Volume discounts available

    Editions & Modules

    ProntoForms editions and modules pricing
    EditionModules
    Essentials$151
    Advanced$452
    EnterpriseContact Us3

    Footnotes

    1. Monthly per user
    2. Monthly per user
    3. Volume discounts available

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    7 Points Ltd.

    No answers on this topic

    ProntoForms Corporation

    ProntoForms is user friendly and very intuitive. It doesn't take much time to learn how to use it. Customization is also a breeze.
    Read full review

    Support Rating

    7 Points Ltd.

    No answers on this topic

    ProntoForms Corporation

    The customer support for pronto forms was great for me in the only instance that I have had to use it. I called the phone number for ProntoForms customer support, they were quick with the correct answer for me and very reassuring.
    Read full review

    Alternatives Considered

    7 Points Ltd.

    Read full review

    ProntoForms Corporation

    We looked for versatility of product and cost effectiveness when trying to choose vendors. Even though the product can be set up by the user or administrator, the more complex parts of the form required help to be done right. Vendors needed to be able to offer their services to get this done in a timely fashion. ProntoForms hit all the marks. We looked at other vendors and they just couldn't replicate or form closely enough.
    Read full review

    Return on Investment

    7 Points Ltd.

    • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
    Read full review

    ProntoForms Corporation

    • Return on Investment is immediate and possible from the first submission.
    • Saved us hours when it came to implementing forms on websites
    Read full review

    Screenshots

    Add comparison