What users are saying about
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 178 reviews and ratings
Feature Set Ratings
Monitoring Tasks

7.5
Neustar Webmetrics
75%

PRTG
Feature Set Not Supported
N/A
Neustar Webmetrics ranks higher in 2/2 features
Neustar Webmetrics ranks higher in 2/2 features
Remote monitoring

8.0
80%
1 Rating

N/A
0 Ratings
Automated alerts and notifications

7.0
70%
1 Rating

N/A
0 Ratings
Reporting

6.3
Neustar Webmetrics
63%

PRTG
Feature Set Not Supported
N/A
Neustar Webmetrics ranks higher in 3/3 features
Neustar Webmetrics ranks higher in 3/3 features
Performance data reports

9.0
90%
1 Rating

N/A
0 Ratings
Customizable reporting

5.0
50%
1 Rating

N/A
0 Ratings
Data visualization

5.0
50%
1 Rating

N/A
0 Ratings
Security

7.0
Neustar Webmetrics
70%

PRTG
Feature Set Not Supported
N/A
Neustar Webmetrics ranks higher in 1/1 features
Neustar Webmetrics ranks higher in 1/1 features
Administrator access control

7.0
70%
1 Rating

N/A
0 Ratings
Network Performance Monitoring

Neustar Webmetrics
Feature Set Not Supported
N/A

8.4
PRTG
84%
PRTG Network Monitor ranks higher in 10/10 features
PRTG Network Monitor ranks higher in 10/10 features
Automated network device discovery

N/A
0 Ratings

9.0
90%
47 Ratings
Network monitoring

N/A
0 Ratings

9.3
93%
52 Ratings
Baseline threshold calculation

N/A
0 Ratings

8.8
88%
45 Ratings
Alerts

N/A
0 Ratings

9.5
95%
53 Ratings
Network capacity planning

N/A
0 Ratings

7.2
72%
37 Ratings
Packet capture analysis

N/A
0 Ratings

7.9
79%
26 Ratings
Network mapping

N/A
0 Ratings

7.8
78%
37 Ratings
Customizable reports

N/A
0 Ratings

8.8
88%
46 Ratings
Wireless infrastructure monitoring

N/A
0 Ratings

7.4
74%
36 Ratings
Hardware health monitoring

N/A
0 Ratings

7.8
78%
50 Ratings
Attribute Ratings
- PRTG Network Monitor is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

7.0
Neustar Webmetrics
70%
1 Rating

8.8
PRTG
88%
53 Ratings
Likelihood to Renew

Neustar Webmetrics
N/A
0 Ratings

10.0
PRTG
100%
2 Ratings
Usability

Neustar Webmetrics
N/A
0 Ratings

9.0
PRTG
90%
1 Rating
Support Rating

Neustar Webmetrics
N/A
0 Ratings

8.5
PRTG
85%
28 Ratings
Likelihood to Recommend
Neustar Webmetrics
If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
PRTG
If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.

Verified User
Technician in Information Technology
Mining & Metals Company, 5001-10,000 employeesPros
Neustar Webmetrics
- It allows access to a history of checks, how much time they took, and if any errors were detected.
- It can alert several people, or many in a group, for information related to the application availability.
- When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
PRTG
- Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
- I really liked how easy it was to add alerts by SMS. So easy to setup.
- I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
Director of IT
BLDD ARCHITECTS INCArchitecture & Planning, 51-200 employees
Cons
Neustar Webmetrics
- The interface can be buggy.
- We have experienced false positives of a system outage that was not accurate.
- It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
PRTG
- The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
- The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
- The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.

Verified User
Administrator in Information Technology
Telecommunications Company, 51-200 employeesPricing Details
Neustar Webmetrics
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Neustar Webmetrics Editions & Modules
—
Additional Pricing Details
—PRTG
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 subscription license
PRTG Editions & Modules
Edition
PRTG 500 | $1,7501 |
---|---|
PRTG 1,000 | $3,2001 |
PRTG 2,500 | $6,5001 |
PRTG 5,000 | $11,5001 |
PRTG XL 1 | $15,5001 |
PRTG Enterprise | Custom Pricing2 |
- perpetual license
- subscription license
Additional Pricing Details
—Likelihood to Renew
Neustar Webmetrics
No score
No answers yet
No answers on this topic
PRTG
PRTG 10.0
Based on 2 answers
It is now an essential tool for monitoring and maintaining the health of our network and systems.

Verified User
Director in Information Technology
Higher Education Company, 201-500 employeesUsability
Neustar Webmetrics
No score
No answers yet
No answers on this topic
PRTG
PRTG 9.0
Based on 1 answer
The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.

Verified User
Administrator in Information Technology
Information Technology and Services Company, 1001-5000 employeesSupport Rating
Neustar Webmetrics
No score
No answers yet
No answers on this topic
PRTG
PRTG 8.5
Based on 28 answers
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Verified User
Engineer in Information Technology
Investment Management Company, 51-200 employeesAlternatives Considered
Neustar Webmetrics
To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
PRTG
I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].

Verified User
Professional in Information Technology
Automotive Company, 1001-5000 employeesReturn on Investment
Neustar Webmetrics
- Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
- Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
- The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
Senior System Engineer
NetDocumentsComputer Software, 201-500 employees
PRTG
- The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
- The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
- I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
Technical Administrator
New Hampshire Retirement SystemGovernment Administration, 51-200 employees