What users are saying about
Top Rated
178 Ratings
1 Rating
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Score 7 out of 100
Top Rated
178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Monitoring Tasks

    7.5

    Neustar Webmetrics

    75%

    PRTG

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 2/2 features

    Remote monitoring

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Automated alerts and notifications

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Reporting

    6.3

    Neustar Webmetrics

    63%

    PRTG

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 3/3 features

    Performance data reports

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    7.0

    Neustar Webmetrics

    70%

    PRTG

    Feature Set Not Supported
    N/A
    Neustar Webmetrics ranks higher in 1/1 features

    Administrator access control

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Network Performance Monitoring

    Neustar Webmetrics

    Feature Set Not Supported
    N/A
    8.4

    PRTG

    84%
    PRTG Network Monitor ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    9.0
    90%
    47 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.3
    93%
    52 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    8.8
    88%
    45 Ratings

    Alerts

    N/A
    0 Ratings
    9.5
    95%
    53 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.2
    72%
    37 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.9
    79%
    26 Ratings

    Network mapping

    N/A
    0 Ratings
    7.8
    78%
    37 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.8
    88%
    46 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.4
    74%
    36 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    7.8
    78%
    50 Ratings

    Attribute Ratings

    • PRTG Network Monitor is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.0

    Neustar Webmetrics

    70%
    1 Rating
    8.8

    PRTG

    88%
    53 Ratings

    Likelihood to Renew

    Neustar Webmetrics

    N/A
    0 Ratings
    10.0

    PRTG

    100%
    2 Ratings

    Usability

    Neustar Webmetrics

    N/A
    0 Ratings
    9.0

    PRTG

    90%
    1 Rating

    Support Rating

    Neustar Webmetrics

    N/A
    0 Ratings
    8.5

    PRTG

    85%
    28 Ratings

    Likelihood to Recommend

    Neustar Webmetrics

    If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
    Tyler Twitchell | TrustRadius Reviewer

    PRTG

    If there are a number of different protocols and devices to monitor PRTG is really an all in one solution. There are network specific solutions, telephony solutions, server solutions, etc - but this tool can do anything. Even if you don't use this tool as your main "monitoring solutions" every IT professional should have access to this tool for at least troubleshooting purposes.If you are looking for something specific built for a task you may be able to find [a] more direct and easy tool to use that would be easier and quicker to setup as customization is not needed.
    Anonymous | TrustRadius Reviewer

    Pros

    Neustar Webmetrics

    • It allows access to a history of checks, how much time they took, and if any errors were detected.
    • It can alert several people, or many in a group, for information related to the application availability.
    • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
    Tyler Twitchell | TrustRadius Reviewer

    PRTG

    • Very, very configurable. You can create all kinds of monitors for all kinds of things. Plus it has loads of suggestions out of the box. It can get complicated but monitoring is complicated. Pretty decent interface and good support - active community.
    • I really liked how easy it was to add alerts by SMS. So easy to setup.
    • I like their sizing models (for purchase). We're actually small enough that we are free. But it's not free as in stripped down - it's free because we don't use many "sensors" and don't honestly have the need.
    Dan Reynolds | TrustRadius Reviewer

    Cons

    Neustar Webmetrics

    • The interface can be buggy.
    • We have experienced false positives of a system outage that was not accurate.
    • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
    Tyler Twitchell | TrustRadius Reviewer

    PRTG

    • The probe service can be quite resource-intensive. This can cause false-positive readings from some sensors sometimes.
    • The software gets updated very regularly. Whilst this is usually a good thing to fix bugs etc, it does meantime downtime of the monitoring quite often while they are installed.
    • The ability to create Maps from Libraries. Very specific issue but a lot of people have been asking for it for years and it is still not available.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Neustar Webmetrics

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Neustar Webmetrics Editions & Modules

    Additional Pricing Details

    PRTG

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 subscription license

    PRTG Editions & Modules

    Edition
    PRTG 500$1,7501
    PRTG 1,000$3,2001
    PRTG 2,500$6,5001
    PRTG 5,000$11,5001
    PRTG XL 1$15,5001
    PRTG EnterpriseCustom Pricing2
    1. perpetual license
    2. subscription license
    Additional Pricing Details

    Likelihood to Renew

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    PRTG

    PRTG 10.0
    Based on 2 answers
    It is now an essential tool for monitoring and maintaining the health of our network and systems.
    Anonymous | TrustRadius Reviewer

    Usability

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    PRTG

    PRTG 9.0
    Based on 1 answer
    The tool is very intuitive to use and it is Windows-based (everybody knows how to use Windows) so it's easy to get into. Every time is setup in a hierarchy so if you have a good initial hierarchy design, it will really reduce administrative effort down the road.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Neustar Webmetrics

    No score
    No answers yet
    No answers on this topic

    PRTG

    PRTG 8.5
    Based on 28 answers
    I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Neustar Webmetrics

    To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
    Tyler Twitchell | TrustRadius Reviewer

    PRTG

    I have deployed and tested three products for evaluation I found [PRTG Network Monitor] very easy to deploy, the deployment literally took not more than one hour including basic configuration and network discovery. After deployment few configuration changes and creation of maps, reports and little tweaking is required. [Then] it would go through its process of recommendation that took some time to complete, while [on] other hand other software's took lot of time to install and configure. And features were also missing, which resulted in decision in favor of [PRTG Network Monitor].
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Neustar Webmetrics

    • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
    • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
    • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
    Tyler Twitchell | TrustRadius Reviewer

    PRTG

    • The ability to analyze multiple pieces of information in one place, especially with historical data, has saved our IT department time and headaches. It would be so much more difficult to trace an issue without PRTG, just relying on event logs and an open task manager window.
    • The cost is not cheap, so it's an expense that hits the bottom line like everything else. Figure in hardware costs as well, ideally a server outside of your main environment.
    • I keep saying this, but the historical data piece is worth so much. There's really no good way to collect all of that information in one place without something like PRTG. And that definitely saves time and money in the long run.
    Robert Paul | TrustRadius Reviewer

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