A solid product that is a good value for the price and works as advertised
Anonymous | TrustRadius Reviewer
April 26, 2020

A solid product that is a good value for the price and works as advertised

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with PRTG Network Monitor

We use PRTG for real-time monitoring of all the servers across our various environments. It is, among other tools, a critical part of our infrastructure and alerts us almost instantly when a parameter has exceeded the specified ranges that we have setup. It is a very flexible tool and I have been extremely impressed with it overall.
  • Very easy to setup new sensors (new endpoints to monitor).
  • High level of customization for various features.
  • User-friendly, intuitive web UI.
  • Documentation could be a little more thorough/easy to understand.
  • Built-in reports could be expanded a little bit more.
  • Does not support SSO or more than one Active Directory sync.
  • It has become an integral part of our monitoring suite.
  • Very valuable tool for a reasonable price.
  • Provides redundancy when combined with other systems in place to help us meet SLAs.
In comparison with two other similar tools I have used in the past, I would put PRTG in the middle strictly in terms of features/performance, but at the top when overall value is considered. While SolarWinds does have some features that PRTG lacks, it comes at a much higher price point so it does not have the same ROI. On the other hand, Nagios, while open source, is not as user-friendly nor as robust as PRTG, thus making PRTG an excellent product choice if you are in the market for a robust, yet budget-friendly, network device monitoring tool.
I am giving this a 6 simply because I have never had to contact support. The online documentation is adequate for most things, and the user-maintained knowledgebase is excellent. The few times I have run into issues that were not easily resolvable with intuitive UI, I was able to find the answers that I needed either in the PRTG-provided documentation, the knowledgebase, or with a quick online web search.

Do you think PRTG Network Monitor delivers good value for the price?

Yes

Are you happy with PRTG Network Monitor's feature set?

Yes

Did PRTG Network Monitor live up to sales and marketing promises?

Yes

Did implementation of PRTG Network Monitor go as expected?

I wasn't involved with the implementation phase

Would you buy PRTG Network Monitor again?

Yes

Splunk Enterprise, Dell Data Protection | Encryption Enterprise Edition (DDPE), Jira Software
It is an excellent real-time monitoring tool, good for things like device uptime and resource utilization. You can monitor parameters such as ping, CPU and memory usage, available disk space, and also generate reports and graphs based on historic utilization to help plan for future growth. What PRTG is not intended for is use as an Intrusion Prevention System, it will only report to you on what activities that are occurring.

PRTG Feature Ratings

Automated network device discovery
10
Network monitoring
10
Baseline threshold calculation
9
Alerts
10
Network capacity planning
7
Network mapping
7
Customizable reports
9
Hardware health monitoring
10