What users are saying about
1 Ratings
1 Ratings
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Score 7 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

Neustar Webmetrics

If you need to gauge whether your site is up or down, then Neustar will give you exactly what you are looking for. However, if you need more granularity for specific application or sub-systems and their functionality, this product will need to be subsidized with other applications that provide more data or information on how individual components or systems are working.
Tyler Twitchell | TrustRadius Reviewer

Uptrends

Uptrends has more than 100 checkpoints all around the world. Which helps to track product performance and uptime in 1, 5, 10, or more minutes check interval. Alerts with error info got during checks help to determine issue type and transfer it to the relevant department. A synthetic check needs some improvements to cover standard web application needs, but recording those scripts is very easy with google extension.
Lasha Jojua | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Neustar Webmetrics
7.5
Uptrends
8.0
Remote monitoring
Neustar Webmetrics
8.0
Uptrends
10.0
Automated alerts and notifications
Neustar Webmetrics
7.0
Uptrends
10.0
Network device monitoring
Neustar Webmetrics
Uptrends
7.0
Multiple Server Monitoring
Neustar Webmetrics
Uptrends
7.0
Multi-device monitoring
Neustar Webmetrics
Uptrends
6.0

Reporting

Neustar Webmetrics
6.3
Uptrends
6.3
Performance data reports
Neustar Webmetrics
9.0
Uptrends
7.0
Customizable reporting
Neustar Webmetrics
5.0
Uptrends
6.0
Data visualization
Neustar Webmetrics
5.0
Uptrends
6.0

Security

Neustar Webmetrics
7.0
Uptrends
Adinistraor access control
Neustar Webmetrics
7.0
Uptrends

Pros

Neustar Webmetrics

  • It allows access to a history of checks, how much time they took, and if any errors were detected.
  • It can alert several people, or many in a group, for information related to the application availability.
  • When drilling down into the check, the logs can pinpoint the exact time and code events and how long each step took to respond.
Tyler Twitchell | TrustRadius Reviewer

Uptrends

  • Detailed alerts in case a check fails with error codes.
  • Worldwide checkpoint
Lasha Jojua | TrustRadius Reviewer

Cons

Neustar Webmetrics

  • The interface can be buggy.
  • We have experienced false positives of a system outage that was not accurate.
  • It's not a true measure of system performance or uptime, but simply judges up or down from a holistic view.
Tyler Twitchell | TrustRadius Reviewer

Uptrends

  • Custom alert text option on mail
  • The synthetic tool needs some improvement when the last used device has not to support for recording scenarios in iframe located elements.
Lasha Jojua | TrustRadius Reviewer

Support Rating

Neustar Webmetrics

No score
No answers yet
No answers on this topic

Uptrends

Uptrends 7.0
Based on 1 answer
Support average response time is 24 hours, which is quite a significant time when having some issues and needs help. They have notification issues as well. I mean, when a customer needs to be notified, for example canceling anything related acc maybe they sent notification and service suspend immediately, no pre notifications to act and be ready not to be blind.
Lasha Jojua | TrustRadius Reviewer

Alternatives Considered

Neustar Webmetrics

To be honest, I am not certain why this product was initially chosen over other products. It was being used when I started working at a new job. I was trained on its use and focused on tracking issues when an alert was given. There are many products that can be used for monitoring site uptime. Neustar definitely has its uses for monitoring if a site is up or down, but its lack of granularity can turn some away.
Tyler Twitchell | TrustRadius Reviewer

Uptrends

The price range is good if compared with the following tools. Alerts are informative, easy to connect with chat ops software, like slack, which is widely used by teams in my company. Performance measurement, which can be tracked day by day and can be delivered to stakeholders, all this made me decide to choose this tool.
Lasha Jojua | TrustRadius Reviewer

Return on Investment

Neustar Webmetrics

  • Our company at one time gauged overall system uptime using Neustar WebMetrics to provide this data
  • Due to the limitations with the applications ability to show system functionality and uptime we have begun using other methods for determining system uptime for our customers.
  • The interface can be a bit tricky to understand during first use. There is somewhat of a learning curve.
Tyler Twitchell | TrustRadius Reviewer

Uptrends

  • 1st getting info about issues
  • Automated escalation helps to save time and avoid human kind mistakes.
Lasha Jojua | TrustRadius Reviewer

Pricing Details

Neustar Webmetrics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Uptrends

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Neustar Webmetrics
7.0
Uptrends
8.0

Support Rating

Neustar Webmetrics
Uptrends
7.0

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