NextGen Healthcare EHR vs. EHR 24/7 by Office Ally

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
NextGen Healthcare EHR
Score 7.9 out of 10
N/A
NextGen® EHR solutions meet the needs of ambulatory practices of all sizes by helping users coordinate patient care, while complying with healthcare reform demands such as the Merit-based Incentive Payment System (MIPS), population health, and other value-based care requirements. NextGen® Enterprise EHR built for large practices delivers a fully integrated, scalable system that helps clients achieve interoperability, patient engagement, regulatory compliance, and value-based…N/A
EHR 24/7
Score 6.4 out of 10
N/A
Office Ally in Vancouver, Washington offers their suite of interactive asp internet based solutions allowing for patient care from the point of contact in the physician's office to receiving payment from the insurance companies and providing overall care management from the IPAs and Health Plans. For $29.95 per month/provider, Office Ally offers EHR 24/7, an Electronic Health Records Program designed to allow healthcare providers to spend more time with patients and less time on paperwork.
$39.95
per month
Pricing
NextGen Healthcare EHREHR 24/7 by Office Ally
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
NextGen Healthcare EHREHR 24/7
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
NextGen Healthcare EHREHR 24/7 by Office Ally
Top Pros
Top Cons
Features
NextGen Healthcare EHREHR 24/7 by Office Ally
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
NextGen Healthcare EHR
8.4
16 Ratings
9% above category average
EHR 24/7 by Office Ally
9.0
2 Ratings
16% above category average
Real-time eligibility verification8.616 Ratings9.01 Ratings
Claims management8.016 Ratings9.01 Ratings
Coding8.615 Ratings9.01 Ratings
Patient billing9.014 Ratings9.01 Ratings
Financial Reporting8.014 Ratings9.02 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
NextGen Healthcare EHR
8.6
13 Ratings
7% above category average
EHR 24/7 by Office Ally
9.0
2 Ratings
12% above category average
Rule-based scheduling8.01 Ratings9.02 Ratings
Automated appointment reminders8.313 Ratings9.02 Ratings
Automated patient check-in9.01 Ratings9.01 Ratings
Multi-location support9.01 Ratings9.01 Ratings
Calendar interface8.510 Ratings9.01 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
NextGen Healthcare EHR
6.9
16 Ratings
5% below category average
EHR 24/7 by Office Ally
8.4
1 Ratings
15% above category average
Charting / document management7.516 Ratings8.01 Ratings
Templates6.715 Ratings8.01 Ratings
Patient portal6.516 Ratings8.01 Ratings
Mobile/tablet support6.011 Ratings9.01 Ratings
Fax integration7.01 Ratings8.01 Ratings
Integration with other EMR and PM systems7.710 Ratings9.01 Ratings
Workflow automation5.01 Ratings8.01 Ratings
Speech recognition7.511 Ratings9.01 Ratings
Customization7.313 Ratings8.01 Ratings
E-prescribing8.015 Ratings9.01 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
NextGen Healthcare EHR
7.7
16 Ratings
9% below category average
EHR 24/7 by Office Ally
9.3
2 Ratings
10% above category average
HIPAA compliance9.016 Ratings10.02 Ratings
Role-based permission levels6.01 Ratings9.02 Ratings
Data backups and redundancy9.01 Ratings9.01 Ratings
Local mode / networking failsafe7.01 Ratings9.01 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
NextGen Healthcare EHR
6.8
16 Ratings
14% below category average
EHR 24/7 by Office Ally
8.7
2 Ratings
10% above category average
Task tracking6.01 Ratings9.01 Ratings
Specialty-specific workflows6.01 Ratings9.01 Ratings
Multi-office / multi-physician capabilities8.516 Ratings8.02 Ratings
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User Ratings
NextGen Healthcare EHREHR 24/7 by Office Ally
Likelihood to Recommend
8.0
(17 ratings)
9.0
(2 ratings)
Usability
6.4
(11 ratings)
-
(0 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
1.8
(1 ratings)
6.0
(1 ratings)
User Testimonials
NextGen Healthcare EHREHR 24/7 by Office Ally
Likelihood to Recommend
NextGen Healthcare
I would recommend NextGen Healthcare EHR 9 times out of 10 for a mid-sized multi-specialty practice, internal medicine, family practice, peds, and behavioral health (for CHCs, FQHCs, and private practice), but beyond that, I don't believe that NextGen Healthcare EHR is the best solution most times. Consider having all staff at all levels read "Raving Fans" and employ the model. Do what you do well, don't do what you can't do well. You'll be far more successful.
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Office Ally
Smaller doctor or dental offices would be fine using Office Ally for patient visits and appointments; it's easy to use and learn, and I'm able to handle most needs with it. For a larger practice, there are better, more technologically advanced software products that would offer more streamlined and professional statements, schedules, and accounting needs.
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Pros
NextGen Healthcare
  • NextGen has always stayed on top of the many changes every year and remained certified. I have seen many EHR companies go out of business or seen users have to change EHR systems in order to remain compliant for reporting.
  • With NextGen, I am able to make a few customizations that my providers ask for to make their documentation easier. Not all EHR's are customizable. While it is not best practice to do a lot of customizations, sometimes it is worth the extra work to keep your providers happy!
  • I love going to the NextGen User Group Meeting they have every year. I always learn things I didn't know and learn more about the things I do. They offer classes for everyone no matter what you do that pertains to NextGen. Even Government updates for healthcare.
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Office Ally
  • User friendly
  • Structure of the software
  • paper less
  • software is simple
  • I can do almost all work with one software.
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Cons
NextGen Healthcare
  • EHR and Practice Management are two completely different interfaces within the same program and are not easily navigated.
  • Only super users can perform all tasks, making it so all staff needs to become a super user.
  • Credit Card processing is difficult to set up and change-- we moved offices but need to process CC payments through our old office.
  • When patients prefill their registration information online, we are unable to confirm their insurance information due to small glitches with the program.
  • There are multiple ways to view the daily schedule, and none of them are easy to use.
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Office Ally
  • There needs to be a way to print patient visit summaries for a date range vs printing one summary for each appointment, one at a time.
  • It would be helpful if the top row of the calendar, showing doctors/practitioners names, would remain on the screen when scrolling to the end of the day. Appointments get scheduled under the wrong doctor at times because the names disappear and columns get confused.
  • There should be a way to view/print/download what has been paid, per patient, to the office in one place vs searching for payments under the Accounting Tab and payments tracked under Patient visits.
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Usability
NextGen Healthcare
The usability of the product is great. The difficulty that we have is in the background with the speed of servers or of things loading. If there are any issues with the remote server, things can really slow down drastically.
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Office Ally
No answers on this topic
Performance
NextGen Healthcare
Pages load quickly and reports are uploaded quickly. It just takes far too many clicks to get anything complete in this program. If a patient wants to pay for something after we have checked them out of their appointment, or wants to make an appointment it is not efficient. In a busy practice like ours efficiency is key and we need to keep the flow going
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Office Ally
No answers on this topic
Support Rating
NextGen Healthcare
Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time
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Office Ally
I haven't had to call too many times to get help with Office Ally but when I have had to call, I haven't always had the best customer service. It seems that I am bugging the person I reach when I call for technical support because I'm usually reminded that there are videos to watch for technical support help. On the flip side, there have been times that I called for help and was treated how you assume you'll be treated when you call for help - with grace, dignity, professionalism, and respect.
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Alternatives Considered
NextGen Healthcare
NG is like no other software I have ever used. I thought if you used one software they are all alike. Not this software, it is totally different but let me tell you very thorough and it also can track anything that anyone has done in a work day. Good auditing system.
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Office Ally
I used to use Best Notes. Best Notes was difficult to navigate and very inflexible. We used it in the early time of EHR/EMR, so that the software was not very useful. When I changed to Office Ally, we are so delighted to change it because again it is easily to navigate the software. There is minimum of learning curve than other software.
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Return on Investment
NextGen Healthcare
  • Our AR days are very low compared to industry standard.
  • We end up using many 3rd party tools (IMO, virtual scribes, voice recognition, etc.) to accommodate shortfalls.
  • In my experience, some support issues take over a year to resolve. In the meantime, you have to develop workarounds.
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Office Ally
  • Very positive
  • It makes my work easy
  • I can centralize my work to this software.
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ScreenShots

NextGen Healthcare EHR Screenshots

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EHR 24/7 Screenshots

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