TrustRadius

Nextiva Contact Center vs. AgentHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Nextiva Contact Center
Score 9.1 out of 10
N/A
Nextiva headquartered in Scottsdale, Arizona offers the Nextiva VoIP Call Center solution in two editions, Pro and Enterprise. It also features support for contact centers, allowing clients to manage customer service over multiple channels. Both plans feature unlimited call queues and intelligent call distribution.
$129
per month per user
AgentHub
Score 0.0 out of 10
N/A
Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days.N/A
Pricing
Nextiva Contact CenterAgentHub
Editions & Modules
Essential
$129
per month per seat
Professional
$159
per month per seat
Premium
$199
per month per seat
No answers on this topic
Offerings
Pricing Offerings
Nextiva Contact CenterAgentHub
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Nextiva Contact CenterAgentHub
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Nextiva Contact CenterAgentHub
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Nextiva Contact Center
9.1
33 Ratings
9% above category average
AgentHub
-
Ratings
Agent dashboard8.833 Ratings00 Ratings
Validate callers9.131 Ratings00 Ratings
Outbound response9.431 Ratings00 Ratings
Call forwarding9.232 Ratings00 Ratings
Click-to-call (CTC)8.826 Ratings00 Ratings
Warm transfer9.331 Ratings00 Ratings
Predictive dialing8.619 Ratings00 Ratings
Interactive voice response8.824 Ratings00 Ratings
REST APIs9.017 Ratings00 Ratings
Call scripts9.417 Ratings00 Ratings
Call tracking9.829 Ratings00 Ratings
Multichannel integration9.320 Ratings00 Ratings
CRM software integration9.022 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Nextiva Contact Center
9.2
33 Ratings
11% above category average
AgentHub
-
Ratings
Inbound call routing9.532 Ratings00 Ratings
Omnichannel inbound routing9.327 Ratings00 Ratings
Recording9.330 Ratings00 Ratings
Quality management9.130 Ratings00 Ratings
Call analytics9.331 Ratings00 Ratings
Historical reporting9.233 Ratings00 Ratings
Live reporting8.830 Ratings00 Ratings
Customer surveys9.617 Ratings00 Ratings
Customer interaction analytics9.122 Ratings00 Ratings
Best Alternatives
Nextiva Contact CenterAgentHub
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Nextiva Contact CenterAgentHub
Likelihood to Recommend
9.1
(34 ratings)
-
(0 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
Nextiva Contact CenterAgentHub
Likelihood to Recommend
Nextiva
We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes integrating with other platforms and implementing new features or functions easy. Just a heads up, depending on how you use Nextiva daily, the backend setup for call centers can be a little tricky.
Dustin Alise | TrustRadius Reviewer
Dustin Alise
Event App Support
Read full review
Vistio
No answers on this topic
Pros
Nextiva
  • Nextiva allows you to set up the Contact Center to fit your exact needs.
  • The Contact Center has a consistency of quality. Dropped calls or interrupted calls are very rare. The voice quality is always great on both ends.
  • The Contact Center allows us to have a Call Center with 50+ numbers to assist our customers attendees. At the same time, it allows us to have a main line for our Customer Support, Sales, etc...
Dustin Alise | TrustRadius Reviewer
Dustin Alise
Event App Support
Read full review
Vistio
No answers on this topic
Cons
Nextiva
  • I'd like to be able block numbers globally through the web portal rather than having it done through tech support.
  • Mobile app sometimes continues to ring even though the call has been picked up via the desktop app or physical phone.
EK
Eric Knowles
Office Manger
Read full review
Vistio
No answers on this topic
Likelihood to Renew
Nextiva
Service has been exemplary and we are happy with the voice quality and connectivity
EK
Eric Knowles
Office Manger
Read full review
Vistio
No answers on this topic
Support Rating
Nextiva
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer
Arnie Francisco
CRM Administrator
Read full review
Vistio
No answers on this topic
Alternatives Considered
Nextiva
It isn't just about clear calls- which they have in spades. The features on this platform are like little productivity cheerleaders. We can track calls, analyze performance, and even set up call routing so the right seller gets the right lead
David Norton | TrustRadius Reviewer
David Norton
Director of Digital Sales
Read full review
Vistio
No answers on this topic
Return on Investment
Nextiva
  • With Nextiva VoIP Call Center, we don't need receptionist on call all the time... that is good
  • we receive a lot of complains of people calling and no one answering, but when we check the call history there is no trail of the incoming call... that is bad...
Verified User
Anonymous
Read full review
Vistio
No answers on this topic
ScreenShots

AgentHub Screenshots

Screenshot of Guided call openings ensure proper authentication and helps the agent begin the call with confidence.Screenshot of Guided diagnosis helps the agent correctly uncover the customer’s issue and reason for the call.Screenshot of Contextual guidance leads the agent through what to say and how to solve a specific issue and keeps agents from deviating from SOPs. This includes compliance language cues that ensure any compliance language is read correctly and systematically.Screenshot of Guided call closings confirm that the customer’s issue was resolved and that the agent properly closes the call.Screenshot of Automatically-generated call notes and dispositions produce consistent notes and disposition calls using approved call outcome selections, greatly improving note consistency and reducing after call wrap time. Standardized note formats allow for the generation of reliable data and improved reporting on call handling.