NICE CXone vs. Telefónica Contact Centre Cloud
NICE CXone vs. Telefónica Contact Centre Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user | |
Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
NICE CXone | Telefónica Contact Centre Cloud | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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NICE CXone | Telefónica Contact Centre Cloud | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
NICE CXone | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | 8.4 (578 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (24 ratings) | - (0 ratings) |
Usability | 8.3 (552 ratings) | - (0 ratings) |
Availability | 3.7 (7 ratings) | - (0 ratings) |
Performance | 9.2 (7 ratings) | - (0 ratings) |
Support Rating | 7.7 (5 ratings) | - (0 ratings) |
In-Person Training | 3.0 (4 ratings) | - (0 ratings) |
Online Training | 7.0 (5 ratings) | - (0 ratings) |
Implementation Rating | 8.0 (8 ratings) | - (0 ratings) |
Configurability | 7.0 (4 ratings) | - (0 ratings) |
Ease of integration | 7.0 (4 ratings) | - (0 ratings) |
Product Scalability | 6.7 (7 ratings) | - (0 ratings) |
Vendor post-sale | 4.4 (5 ratings) | - (0 ratings) |
Vendor pre-sale | 4.4 (5 ratings) | - (0 ratings) |
NICE CXone | Telefónica Contact Centre Cloud | |
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Likelihood to Recommend | NICE Systems | Telefonica No answers on this topic |
Pros | NICE Systems | Telefonica No answers on this topic |
Cons | NICE Systems | Telefonica No answers on this topic |
Likelihood to Renew | NICE Systems | Telefonica No answers on this topic |
Usability | NICE Systems | Telefonica No answers on this topic |
Reliability and Availability | NICE Systems | Telefonica No answers on this topic |
Performance | NICE Systems | Telefonica No answers on this topic |
Support Rating | NICE Systems | Telefonica No answers on this topic |
In-Person Training | NICE Systems | Telefonica No answers on this topic |
Online Training | NICE Systems | Telefonica No answers on this topic |
Implementation Rating | NICE Systems | Telefonica No answers on this topic |
Alternatives Considered | NICE Systems | Telefonica No answers on this topic |
Scalability | NICE Systems | Telefonica No answers on this topic |
Return on Investment | NICE Systems | Telefonica No answers on this topic |
ScreenShots | NICE CXone Screenshots |