What users are saying about
51 Ratings
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Score 7 out of 100
16 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

NICE Nexidia Analytics

IF it is cruicial in your organization to have the internal conversations recorded, this is NOT the product for you. If you do not need that, the savings in time by the software analyzing calls in a way where you can search for specific incidents is fantastic. The training on personality types and how to work with each one is also a great tool for any organization. I can say if it weren't for the rep to rep recording piece, I would give this product a 9.
Anonymous | TrustRadius Reviewer

SurveyLegend

For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.
James Ramirez | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Nexidia Analytics
SurveyLegend
8.1
Survey templates
NICE Nexidia Analytics
SurveyLegend
8.2
Themes
NICE Nexidia Analytics
SurveyLegend
9.0
Custom logo/branding
NICE Nexidia Analytics
SurveyLegend
7.0

Survey Content

NICE Nexidia Analytics
SurveyLegend
7.9
Changes to live survey
NICE Nexidia Analytics
SurveyLegend
8.8
Question design help
NICE Nexidia Analytics
SurveyLegend
8.2
Multiple question types
NICE Nexidia Analytics
SurveyLegend
6.8

Survey Logic

NICE Nexidia Analytics
SurveyLegend
9.0
Survey logic flexibility
NICE Nexidia Analytics
SurveyLegend
9.0

Survey Reporting & Analytics

NICE Nexidia Analytics
SurveyLegend
7.6
Response tracking
NICE Nexidia Analytics
SurveyLegend
8.2
Data export
NICE Nexidia Analytics
SurveyLegend
6.8
Standard reports
NICE Nexidia Analytics
SurveyLegend
8.2
Analytics
NICE Nexidia Analytics
SurveyLegend
7.2

Survey Administration & Security

NICE Nexidia Analytics
SurveyLegend
9.0
Access controls
NICE Nexidia Analytics
SurveyLegend
10.0
Compliance
NICE Nexidia Analytics
SurveyLegend
8.0

Survey Distribution

NICE Nexidia Analytics
SurveyLegend
7.1
Vendor-offered crowdsourcing
NICE Nexidia Analytics
SurveyLegend
6.6
Respondent restrictions
NICE Nexidia Analytics
SurveyLegend
7.6

Pros

NICE Nexidia Analytics

  • I love how the systems analyzes the callers so QA's are able to help guide the agent on how to better handle that style on the next call.
  • I love how the system runs reports for us. We no longer have to manually enter and produce reports, which is a "bear" of a project.
  • Behavioral Analytics helps me keep track of not only my team's progress, but the progress of team leads and supervisors doing coaching and QA monitors.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

  • Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
  • Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
  • Lots of flexibility; any type of question I needed was available here.
Lacey Volk | TrustRadius Reviewer

Cons

NICE Nexidia Analytics

  • Maintainence of the portal. Mattersight will sometimes perform scheduled maintainence on the portal which disrupts the completion of goals.
  • Usable reporting. Mattersight could do better with creating usable reports of individual performance.
  • Interaction with phone system. Changes to the IVR will often cause calls to be lost and thus have gaps in reporting.
Jordan Lenaburg | TrustRadius Reviewer

SurveyLegend

  • Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)
Ben Hewitt | TrustRadius Reviewer

Likelihood to Renew

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 3 answers
Mattersight Behavioral Analytics has always shown great support to our organization. They are always willing to help and find new ways to improve our customer experience. The team we have with Mattersight has become part of our everyday work lives in which we value their business
WaDee'ah Crowder | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Usability

NICE Nexidia Analytics

NICE Nexidia Analytics 8.2
Based on 2 answers
Overall, navigating in the system is easy
Anonymous | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Reliability and Availability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
We have not had any issues with BA's availability. It is always up and running. The only issues we run into is staff not logging in everyday because they already have so many systems up as it is. Other than users, BA is great and is always there.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Performance

NICE Nexidia Analytics

NICE Nexidia Analytics 7.3
Based on 1 answer
The pages load very quickly. The reports are nice. I wish I could understand a little more about what is on the reports and what all the sections mean, but once you remove the information that is not needed the reports are easy to filter through and read. I do wish that we would get Outlook notification for comments and monitors.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Support Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
Mattersight gives great support. Every time I reach out to them I get a response within the hour, even if it is just to tell me that they will check into the issue. The staff always stays in contact and even after changes have been made or answers given they follow back up with you and make sure everything is going smoothly. The Mattersight team never makes you feel like you are burden and it feels that with every contact they grow a little more as well.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

In-Person Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This was a great class. We learned so much about the program and our team through the on-site training provided by Mattersight. The trainers were very professional and playful at the same time. They really brought the training to life. The trainers were great at answering all questions and making sure we could train our staff in the same professional, yet fun, manner.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Online Training

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
I love the roundtable meetings. This is a great way to come together with other companies that are also using the product. It is great to hear about how others train and hear some of their struggles and success stories, so we are able to make the best BA training out there.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Implementation Rating

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
It was really nice to start slowly and train leadership and then slowly start implanting of BA to the staff. This helped with coaching and helped with new staff as they hit the floor. We found that this helped the staff relate and share stories to help with team dynamic. Great system.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Alternatives Considered

NICE Nexidia Analytics

The version of Calabrio that we were using strictly recorded calls - It did not offer nearly as many options as what is available in Mattersight. Mattersight allowed us to implement a consistent approach to customer interactions. In addition, searching for calls, and specific points within the calls, is much more efficient with Mattersight.
Anonymous | TrustRadius Reviewer

SurveyLegend

Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.
Patricia Ledezma | TrustRadius Reviewer

Scalability

NICE Nexidia Analytics

NICE Nexidia Analytics 9.1
Based on 1 answer
This is such a great product.
Cassandra Fulcher | TrustRadius Reviewer

SurveyLegend

No score
No answers yet
No answers on this topic

Return on Investment

NICE Nexidia Analytics

  • We believe we improved our customer service with our employees working with our customers and adapting to their styles.
  • We improved our manager's efficiency selecting calls to monitor and conducting impactful coaching sessions.
  • We had challenges determining a true ROI as we found it difficult/impossible to fully isolate Mattersight's impact to our bottom line. It was hard to attribute our lead conversion applications and revenue directly to Mattersight with several other external factors in play.
Anonymous | TrustRadius Reviewer

SurveyLegend

  • It will make it easier to know who is interested
  • Without the individual analysis, I will find it harder to schedule an appointment
  • The image is very helpful for brand management
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

NICE Nexidia Analytics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

NICE Nexidia Analytics Editions & Modules

Additional Pricing Details

SurveyLegend

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SurveyLegend Editions & Modules

Edition
Pro, monthly$191
Business, monthly$391
Legendary, monthly$891
Pro yearly, (save 25% with a yearly plan)$1701
Business yearly, (save 25% with a yearly plan)$3001
Legendary, yearly (save 25% with a yearly plan)$7801
Starter (for ever free)$01
  1. per user
Additional Pricing Details
SurveyLegend gives a 25 % discount on the yearly plans for everyone. We believe in being and doing good, so we also offer special discounts for educators and non-profit organizations that can be found here: https://www.surveylegend.com/pricing-education/ and https://www.surveylegend.com/pricing-ngo/

Rating Summary

Likelihood to Recommend

NICE Nexidia Analytics
9.2
SurveyLegend
8.2

Likelihood to Renew

NICE Nexidia Analytics
9.1
SurveyLegend

Usability

NICE Nexidia Analytics
8.2
SurveyLegend

Reliability and Availability

NICE Nexidia Analytics
9.1
SurveyLegend

Performance

NICE Nexidia Analytics
7.3
SurveyLegend

Support Rating

NICE Nexidia Analytics
9.1
SurveyLegend

In-Person Training

NICE Nexidia Analytics
9.1
SurveyLegend

Online Training

NICE Nexidia Analytics
9.1
SurveyLegend

Implementation Rating

NICE Nexidia Analytics
9.1
SurveyLegend

Scalability

NICE Nexidia Analytics
9.1
SurveyLegend

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