Mattersight Predictive Behavioral Routing (discontinued) vs. RedHorse CRM
Mattersight Predictive Behavioral Routing (discontinued) vs. RedHorse CRM
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A | |
RedHorse CRM | Small Businesses (1-50 employees) | RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web. | $9 Per Seat per Month |
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic |
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | $895 per 5 users | ||||||||||||||
Additional Details | — | Each edition is available as a perpetual license. | ||||||||||||||
More Pricing Information |
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Sales Force Automation |
| |||||||||||||||||||||||||||
Customer Service & Support |
| |||||||||||||||||||||||||||
Marketing Automation |
| |||||||||||||||||||||||||||
CRM Project Management |
| |||||||||||||||||||||||||||
CRM Reporting & Analytics |
| |||||||||||||||||||||||||||
Customization |
| |||||||||||||||||||||||||||
Social CRM |
| |||||||||||||||||||||||||||
Integrations with 3rd-party Software |
| |||||||||||||||||||||||||||
Platform |
| |||||||||||||||||||||||||||
Security |
|
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |
---|---|---|
Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | Salesmate Score 9.8 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Creatio Score 9.1 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 | Creatio Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |
---|---|---|
Likelihood to Recommend | 7.6 (4 ratings) | 9.1 (1 ratings) |
Usability | 8.0 (1 ratings) | - (0 ratings) |
Mattersight Predictive Behavioral Routing (discontinued) | RedHorse CRM | |
---|---|---|
Likelihood to Recommend | Discontinued Products | RedHorse Systems |
Pros | Discontinued Products | RedHorse Systems |
Cons | Discontinued Products | RedHorse Systems |
Alternatives Considered | Discontinued Products | RedHorse Systems |
Return on Investment | Discontinued Products | RedHorse Systems |
ScreenShots | RedHorse CRM Screenshots |