What users are saying about
16 Ratings
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Score 8 out of 100
6 Ratings
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Score 8.1 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.0

    NICE Satmetrix

    80%

    Explore by Omniconvert

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Survey templates

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Themes

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Content

    8.0

    NICE Satmetrix

    80%

    Explore by Omniconvert

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 3/3 features

    Changes to live survey

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Question design help

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Logic

    8.0

    NICE Satmetrix

    80%

    Explore by Omniconvert

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 1/1 features

    Survey logic flexibility

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.0

    NICE Satmetrix

    80%

    Explore by Omniconvert

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 5/5 features

    Response tracking

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Data export

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Analytics

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.0

    NICE Satmetrix

    80%

    Explore by Omniconvert

    Feature Set Not Supported
    N/A
    NICE Satmetrix ranks higher in 2/2 features

    Access controls

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Compliance

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Testing and Experimentation

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    8.3

    Explore by Omniconvert

    83%
    Explore by Omniconvert ranks higher in 4/4 features

    Split URL testing

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Multivariate testing

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Visual / WYSIWYG editor

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Experiment workflow and approval

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Audience Segmentation & Targeting

    NICE Satmetrix

    Feature Set Not Supported
    N/A
    9.0

    Explore by Omniconvert

    90%
    Explore by Omniconvert ranks higher in 2/2 features

    Standard visitor segmentation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Website personalization

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • Explore by Omniconvert is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    4.0

    NICE Satmetrix

    40%
    7 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Renew

    5.1

    NICE Satmetrix

    51%
    5 Ratings

    Explore by Omniconvert

    N/A
    0 Ratings

    Usability

    NICE Satmetrix

    N/A
    0 Ratings
    3.6

    Explore by Omniconvert

    36%
    1 Rating

    Support Rating

    NICE Satmetrix

    N/A
    0 Ratings
    10.0

    Explore by Omniconvert

    100%
    2 Ratings

    Likelihood to Recommend

    NICE Satmetrix

    Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
    Simon Whight | TrustRadius Reviewer

    Explore by Omniconvert

    If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
    If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
    Dustin Day | TrustRadius Reviewer

    Pros

    NICE Satmetrix

    • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
    • Multi lingual; we are able to use multiple languages for our surveys
    • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
    Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

    Explore by Omniconvert

    • Conversion optimization.
    • Website personalization.
    Dustin Day | TrustRadius Reviewer

    Cons

    NICE Satmetrix

    • Implementation did not go as well as planned and there were problems.
    • If you are running multiple surveys, slicing and dicing data is not that simple.
    Lawrence Kravitz | TrustRadius Reviewer

    Explore by Omniconvert

    • The learning curve could be easier.
    • Improve onboarding.
    Dustin Day | TrustRadius Reviewer

    Pricing Details

    NICE Satmetrix

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    NICE Satmetrix Editions & Modules

    Additional Pricing Details

    Explore by Omniconvert

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $167 per month

    Explore by Omniconvert Editions & Modules

    Edition
    50 000 tested views$1671
    700 000 tested views$12081
    5 000 000 tested views$46581
    1. per month
    Additional Pricing Details

    Likelihood to Renew

    NICE Satmetrix

    NICE Satmetrix 5.1
    Based on 5 answers
    The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
    Anonymous | TrustRadius Reviewer

    Explore by Omniconvert

    No score
    No answers yet
    No answers on this topic

    Support Rating

    NICE Satmetrix

    No score
    No answers yet
    No answers on this topic

    Explore by Omniconvert

    Explore by Omniconvert 10.0
    Based on 2 answers
    They have been polite and good about updates.
    Dustin Day | TrustRadius Reviewer

    Alternatives Considered

    NICE Satmetrix

    I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
    Anonymous | TrustRadius Reviewer

    Explore by Omniconvert

    Unless has an easier learning curve but they have different features. Their personalization is similar though.
    Dustin Day | TrustRadius Reviewer

    Return on Investment

    NICE Satmetrix

    • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
    • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
    Rob Ellison | TrustRadius Reviewer

    Explore by Omniconvert

    • Personalization from referral sites has been an improvement to ROI.
    Dustin Day | TrustRadius Reviewer

    Screenshots

    NICE Satmetrix

    Add comparison