What users are saying about
15 Ratings
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Score 8.2 out of 100
5 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

NICE Satmetrix

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer

Explore by Omniconvert

If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Dustin Day | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

NICE Satmetrix
8.0
Explore by Omniconvert
Survey templates
NICE Satmetrix
8.0
Explore by Omniconvert
Themes
NICE Satmetrix
8.0
Explore by Omniconvert
Custom logo/branding
NICE Satmetrix
8.0
Explore by Omniconvert

Survey Content

NICE Satmetrix
8.0
Explore by Omniconvert
Changes to live survey
NICE Satmetrix
8.0
Explore by Omniconvert
Question design help
NICE Satmetrix
8.0
Explore by Omniconvert
Multiple question types
NICE Satmetrix
8.0
Explore by Omniconvert

Survey Logic

NICE Satmetrix
8.0
Explore by Omniconvert
Survey logic flexibility
NICE Satmetrix
8.0
Explore by Omniconvert

Survey Reporting & Analytics

NICE Satmetrix
8.0
Explore by Omniconvert
Response tracking
NICE Satmetrix
8.0
Explore by Omniconvert
Data export
NICE Satmetrix
8.0
Explore by Omniconvert
Standard reports
NICE Satmetrix
8.0
Explore by Omniconvert
Custom reports
NICE Satmetrix
8.0
Explore by Omniconvert
Analytics
NICE Satmetrix
8.0
Explore by Omniconvert

Survey Administration & Security

NICE Satmetrix
8.0
Explore by Omniconvert
Access controls
NICE Satmetrix
8.0
Explore by Omniconvert
Compliance
NICE Satmetrix
8.0
Explore by Omniconvert

Testing and Experimentation

NICE Satmetrix
Explore by Omniconvert
8.3
Split URL testing
NICE Satmetrix
Explore by Omniconvert
9.0
Multivariate testing
NICE Satmetrix
Explore by Omniconvert
5.0
Visual / WYSIWYG editor
NICE Satmetrix
Explore by Omniconvert
9.0
Experiment workflow and approval
NICE Satmetrix
Explore by Omniconvert
10.0

Audience Segmentation & Targeting

NICE Satmetrix
Explore by Omniconvert
9.0
Standard visitor segmentation
NICE Satmetrix
Explore by Omniconvert
8.0
Website personalization
NICE Satmetrix
Explore by Omniconvert
10.0

Pros

NICE Satmetrix

  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer

Explore by Omniconvert

  • Amazing segmentation
  • Automation
  • Ease of use
Ulymar Rocha | TrustRadius Reviewer

Cons

NICE Satmetrix

  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer

Explore by Omniconvert

  • The learning curve could be easier.
  • Improve onboarding.
Dustin Day | TrustRadius Reviewer

Likelihood to Renew

NICE Satmetrix

NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Anonymous | TrustRadius Reviewer

Explore by Omniconvert

No score
No answers yet
No answers on this topic

Usability

NICE Satmetrix

No score
No answers yet
No answers on this topic

Explore by Omniconvert

Explore by Omniconvert 3.6
Based on 1 answer
A little clunky gui
Ulymar Rocha | TrustRadius Reviewer

Support Rating

NICE Satmetrix

No score
No answers yet
No answers on this topic

Explore by Omniconvert

Explore by Omniconvert 10.0
Based on 2 answers
They have been polite and good about updates.
Dustin Day | TrustRadius Reviewer

Alternatives Considered

NICE Satmetrix

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Anonymous | TrustRadius Reviewer

Explore by Omniconvert

Unless has an easier learning curve but they have different features. Their personalization is similar though.
Dustin Day | TrustRadius Reviewer

Return on Investment

NICE Satmetrix

  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer

Explore by Omniconvert

  • Better customer service
Ulymar Rocha | TrustRadius Reviewer

Screenshots

NICE Satmetrix

Pricing Details

NICE Satmetrix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NICE Satmetrix Editions & Modules

Additional Pricing Details

Explore by Omniconvert

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Explore by Omniconvert Editions & Modules

Edition
50 000 tested views$1671
700 000 tested views$12081
5 000 000 tested views$46581
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

NICE Satmetrix
4.0
Explore by Omniconvert
10.0

Likelihood to Renew

NICE Satmetrix
5.1
Explore by Omniconvert

Usability

NICE Satmetrix
Explore by Omniconvert
3.6

Support Rating

NICE Satmetrix
Explore by Omniconvert
10.0

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