NICE Satmetrix vs Explore by Omniconvert

Likelihood to Recommend

Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.

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Simon Whight

Senior Salesforce CRM Analyst

Citation Professional SolutionsLegal Services, 201-500 employees

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If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.

If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.

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Dustin Day

Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

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Feature Rating Comparison

NICE Satmetrix

Explore by Omniconvert

Survey templates

Themes

Custom logo/branding

NICE Satmetrix

Explore by Omniconvert

Changes to live survey

Question design help

Multiple question types

NICE Satmetrix

Explore by Omniconvert

Survey logic flexibility

NICE Satmetrix

Explore by Omniconvert

Response tracking

Data export

Standard reports

Custom reports

Analytics

NICE Satmetrix

Explore by Omniconvert

Access controls

Compliance

NICE Satmetrix

Explore by Omniconvert

Split URL testing

Multivariate testing

Visual / WYSIWYG editor

Experiment workflow and approval

NICE Satmetrix

Explore by Omniconvert

Standard visitor segmentation

Website personalization

Pros

Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
Multi lingual; we are able to use multiple languages for our surveys
Reporting is very flexible; reports can be run for pretty much any data point that you can capture!

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Geoff Gardner, MSPM, MBCS, CITP

Global PMO Lead, Red Hat Services/Consulting

Red HatComputer Software, 5001-10,000 employees

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Amazing segmentation
Automation
Ease of use

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Ulymar Rocha

Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

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Cons

Implementation did not go as well as planned and there were problems.
If you are running multiple surveys, slicing and dicing data is not that simple.

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Lawrence Kravitz

Training Manager

OpenLink FinancialComputer Software, 1001-5000 employees

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The learning curve could be easier.
Improve onboarding.

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Dustin Day

Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Likelihood to Renew

NICE Satmetrix 5.1

Based on 5 answers

The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

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Verified User

Manager in Marketing

Market Research Company, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Explore by Omniconvert 3.6

Based on 1 answer

A little clunky gui

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Ulymar Rocha

Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

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Support Rating

No score

No answers yet

No answers on this topic

Explore by Omniconvert 10.0

Based on 2 answers

They have been polite and good about updates.

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Dustin Day

Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Alternatives Considered

I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

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Verified User

Manager in Sales

Information Services Company, 51-200 employees

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Unless has an easier learning curve but they have different features. Their personalization is similar though.

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Dustin Day

Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

View all 2 answers on this topic

Return on Investment

With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.

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Rob Ellison

VP of Customer Loyalty

SAVVISInformation Technology and Services, 1001-5000 employees

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Better customer service

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Ulymar Rocha

Owner

Stonebridge Imports Ltd.Retail, 1-10 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NICE Satmetrix Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Explore by Omniconvert Editions & Modules

Edition

50 000 tested views	$167¹
700 000 tested views	$1208¹
5 000 000 tested views	$4658¹

per month

Additional Pricing Details

—

Rating Summary

NICE Satmetrix

Explore by Omniconvert

NICE Satmetrix

Explore by Omniconvert

NICE Satmetrix

Explore by Omniconvert

NICE Satmetrix

Explore by Omniconvert

Likelihood to Recommend

NICE Satmetrix

Explore by Omniconvert

Feature Rating Comparison

Survey templates

Themes

Custom logo/branding

Changes to live survey

Question design help

Multiple question types

Survey logic flexibility

Response tracking

Data export

Standard reports

Custom reports

Analytics

Access controls

Compliance

Split URL testing

Multivariate testing

Visual / WYSIWYG editor

Experiment workflow and approval

Standard visitor segmentation

Website personalization

Pros

NICE Satmetrix

Explore by Omniconvert

Cons

NICE Satmetrix

Explore by Omniconvert

Likelihood to Renew

NICE Satmetrix

Explore by Omniconvert

Usability

NICE Satmetrix

Explore by Omniconvert

Support Rating

NICE Satmetrix

Explore by Omniconvert

Alternatives Considered

NICE Satmetrix

Explore by Omniconvert

Return on Investment

NICE Satmetrix

Explore by Omniconvert

Screenshots

NICE Satmetrix

Explore by Omniconvert

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NICE Satmetrix Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Explore by Omniconvert Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison