What users are saying about
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 16 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 6 reviews and ratings
Feature Set Ratings
Survey Format & Appearance

8.0
NICE Satmetrix
80%

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Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Survey templates

8.0
80%
2 Ratings

N/A
0 Ratings
Themes

8.0
80%
2 Ratings

N/A
0 Ratings
Custom logo/branding

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Content

8.0
NICE Satmetrix
80%

Explore by Omniconvert
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 3/3 features
NICE Satmetrix ranks higher in 3/3 features
Changes to live survey

8.0
80%
2 Ratings

N/A
0 Ratings
Question design help

8.0
80%
2 Ratings

N/A
0 Ratings
Multiple question types

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Logic

8.0
NICE Satmetrix
80%

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Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 1/1 features
NICE Satmetrix ranks higher in 1/1 features
Survey logic flexibility

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Reporting & Analytics

8.0
NICE Satmetrix
80%

Explore by Omniconvert
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 5/5 features
NICE Satmetrix ranks higher in 5/5 features
Response tracking

8.0
80%
2 Ratings

N/A
0 Ratings
Data export

8.0
80%
2 Ratings

N/A
0 Ratings
Standard reports

8.0
80%
2 Ratings

N/A
0 Ratings
Custom reports

8.0
80%
2 Ratings

N/A
0 Ratings
Analytics

8.0
80%
2 Ratings

N/A
0 Ratings
Survey Administration & Security

8.0
NICE Satmetrix
80%

Explore by Omniconvert
Feature Set Not Supported
N/A
NICE Satmetrix ranks higher in 2/2 features
NICE Satmetrix ranks higher in 2/2 features
Access controls

8.0
80%
2 Ratings

N/A
0 Ratings
Compliance

8.0
80%
2 Ratings

N/A
0 Ratings
Testing and Experimentation

NICE Satmetrix
Feature Set Not Supported
N/A

8.3
Explore by Omniconvert
83%
Explore by Omniconvert ranks higher in 4/4 features
Explore by Omniconvert ranks higher in 4/4 features
Split URL testing

N/A
0 Ratings

9.0
90%
1 Rating
Multivariate testing

N/A
0 Ratings

5.0
50%
1 Rating
Visual / WYSIWYG editor

N/A
0 Ratings

9.0
90%
1 Rating
Experiment workflow and approval

N/A
0 Ratings

10.0
100%
1 Rating
Audience Segmentation & Targeting

NICE Satmetrix
Feature Set Not Supported
N/A

9.0
Explore by Omniconvert
90%
Explore by Omniconvert ranks higher in 2/2 features
Explore by Omniconvert ranks higher in 2/2 features
Standard visitor segmentation

N/A
0 Ratings

8.0
80%
1 Rating
Website personalization

N/A
0 Ratings

10.0
100%
1 Rating
Attribute Ratings
- Explore by Omniconvert is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

4.0
NICE Satmetrix
40%
7 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Renew

5.1
NICE Satmetrix
51%
5 Ratings

Explore by Omniconvert
N/A
0 Ratings
Usability

NICE Satmetrix
N/A
0 Ratings

3.6
Explore by Omniconvert
36%
1 Rating
Support Rating

NICE Satmetrix
N/A
0 Ratings

10.0
Explore by Omniconvert
100%
2 Ratings
Likelihood to Recommend
NICE Satmetrix
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Senior Salesforce CRM Analyst
Citation Professional SolutionsLegal Services, 201-500 employees
Explore by Omniconvert
If you need some website personalization it can do the trick. If you have a website where you know where your users are coming from and you can improve their experience from some personalization it will help you convert them through your funnel.
If you are running a small site it may be overkill to a normal call to action. Couldn’t hurt to test though with their split testing.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pros
NICE Satmetrix
- Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
- Multi lingual; we are able to use multiple languages for our surveys
- Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Global PMO Lead, Red Hat Services/Consulting
Red HatComputer Software, 5001-10,000 employees
Explore by Omniconvert
- Conversion optimization.
- Website personalization.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Cons
NICE Satmetrix
- Implementation did not go as well as planned and there were problems.
- If you are running multiple surveys, slicing and dicing data is not that simple.
Training Manager
OpenLink FinancialComputer Software, 1001-5000 employees
Explore by Omniconvert
- The learning curve could be easier.
- Improve onboarding.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Pricing Details
NICE Satmetrix
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—NICE Satmetrix Editions & Modules
—
Additional Pricing Details
—Explore by Omniconvert
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$167 per month
Explore by Omniconvert Editions & Modules
Edition
50 000 tested views | $1671 |
---|---|
700 000 tested views | $12081 |
5 000 000 tested views | $46581 |
- per month
Additional Pricing Details
—Likelihood to Renew
NICE Satmetrix
NICE Satmetrix 5.1
Based on 5 answers
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.

Verified User
Manager in Marketing
Market Research Company, 10,001+ employeesExplore by Omniconvert
No score
No answers yet
No answers on this topic
Support Rating
NICE Satmetrix
No score
No answers yet
No answers on this topic
Explore by Omniconvert
Explore by Omniconvert 10.0
Based on 2 answers
They have been polite and good about updates.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Alternatives Considered
NICE Satmetrix
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.

Verified User
Manager in Sales
Information Services Company, 51-200 employeesExplore by Omniconvert
Unless has an easier learning curve but they have different features. Their personalization is similar though.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees
Return on Investment
NICE Satmetrix
- With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
- Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
VP of Customer Loyalty
SAVVISInformation Technology and Services, 1001-5000 employees
Explore by Omniconvert
- Personalization from referral sites has been an improvement to ROI.
Director of UX development, social media and SEO/SEM
DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees