Likelihood to Recommend
OneSite Leasing and Rents is great for a decent-sized portfolio for all property management industries. While I currently use it for the Student Housing sector, I could see it doing the same functions in a Conventional and/or Senior space. I would not say OneSite is suitable for small property management businesses.
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Works really well for us. The software is provided by our state board of Realtors for our use as a benefit for the annual dues we pay. Our team members can step into a folder and create offers with ease. We can add external PDFs & other documents to the folders for storage.
Read full review Pros Read full review Allows us to bundle documents into one attachment. Cloud access allows our team members to all collaborate as needed. Read full review Cons Limited accessibility - Various functions are only available through Internet Explorer. Reporting errors - Lately OneSite has experienced several errors within their reporting that have taken a decent amount of time to where it is affected business operations. Customer service - OneSite's general customer service line could use some overall improvement in the process it takes to resolve routine issues. Read full review Users can too easily override a template. Not enough character spaces allowed on some forms. Read full review Support Rating
The support could use several improvements overall. Often times the agents you are speaking to go through a really slow and tedious troubleshooting process and when you attempt to explain what you've already tried, they still insist you begin at the beginning. The support you get doesn't always match the problem you are trying to solve and they have no online chat option available which is difficult when trying to resolve an issue and not having the time to spend on hold on the phone.
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I don't recall ever having to call support!
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I have only ever used a company made software and Yardi (for a short time). So I'm not too familiar with other software applications. However, in my experience, they all seem to operate very similarly. Most of the reporting and basic functions need to be universal for daily operations. Outside of that, I feel each has an equal amount of pros and cons to their software.
Read full review Return on Investment Increased efficiency Difficult to learn for some Increased costs: They charge per unit per month for absolutely everything. Read full review Considering it's part of our dues it's a great ROI! User friendly, easy to navigate. Read full review ScreenShots