This review does not include a rating.
This review does not include a rating.
53 Ratings
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Score 9.1 out of 100

Attribute Ratings

    Likelihood to Recommend

    OptiView XG Network Analysis Tablet

    N/A
    0 Ratings
    8.9

    ThousandEyes

    89%
    19 Ratings

    Support Rating

    OptiView XG Network Analysis Tablet

    N/A
    0 Ratings
    9.2

    ThousandEyes

    92%
    3 Ratings

    Likelihood to Recommend

    NETSCOUT

    No answers on this topic

    Cisco

    If this world is feeling out of control these days, you CAN access a bit more power. ThousandEyes will help make you a bit more master of mistress (etc) of your IT universe, folding in internet, cloud, Saas, etc. Get a better flyover view of all your processes and truly perceive end user experience. Oh, and I love the name ThousandEyes!!!
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    Pros

    NETSCOUT

    No answers on this topic

    Cisco

    • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
    • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
    • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
    • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
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    Cons

    NETSCOUT

    No answers on this topic

    Cisco

    • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
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    Pricing Details

    OptiView XG Network Analysis Tablet

    Starting Price

    Editions & Modules

    OptiView XG Network Analysis Tablet editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ThousandEyes

      Starting Price

      Editions & Modules

      ThousandEyes editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Optional

        Additional Details

        Pricing Info

        Support Rating

        NETSCOUT

        No answers on this topic

        Cisco

        You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
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        Alternatives Considered

        NETSCOUT

        No answers on this topic

        Cisco

        ThousandEyes is able to monitor not only of network downtimes, but also to monitor bandwidth usage, paths, geo-locations and health of applications and platforms. This gives visibility of performance and metrics and flows, besides the alerting for troubleshooting.
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        Return on Investment

        NETSCOUT

        No answers on this topic

        Cisco

        • It is able to determine our uptime on services
        • We are able to determine whether our service provider is providing what they have agreed to for Internet services
        • Allows you to determine outside access to internal resources as if you were a client trying to perform a transaction
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