576 Ratings
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Score 7.8 out of 100
7 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

Oracle Business Intelligence Discoverer (discontinued)

Discoverer is well suited as a reporting tool where data integration doesn't play a major role. Discoverer suits very well situations where a user has to run a query every day. Discoverer reports can be scheduled and the user can just view the data instead of running the query manually. Also, Discoverer takes away the pain of managing the database credentials. Discoverer is not well suited to situations where the whole enterprise wants to view the same dashboard. Discoverer is more of a departmental BI tool. Discoverer doesn't offer many options to integrate data unless one has to create and handle integration using PL/SQL.
Anonymous | TrustRadius Reviewer

Zendesk Explore

Zendesk Explore is great if you already use one or more other Zendesk products and/or if you have experience with using Zendesk in the past. It has a bit of a learning curve but has a ton of potential if you or someone on your team can dedicate enough time and energy to learning the product. Similarly to Adobe Suite, all of Zendesk's products flow pretty seamlessly together and the more products you use (and use well, obviously), the more data you can extract.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

BI Standard Reporting

Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
7.9
Pixel Perfect reports
Oracle Business Intelligence Discoverer (discontinued)
7.7
Zendesk Explore
Customizable dashboards
Oracle Business Intelligence Discoverer (discontinued)
7.1
Zendesk Explore
8.9
Report Formatting Templates
Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
7.0

Ad-hoc Reporting

Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
8.3
Drill-down analysis
Oracle Business Intelligence Discoverer (discontinued)
7.3
Zendesk Explore
8.6
Formatting capabilities
Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
7.5
Integration with R or other statistical packages
Oracle Business Intelligence Discoverer (discontinued)
6.6
Zendesk Explore
9.0
Report sharing and collaboration
Oracle Business Intelligence Discoverer (discontinued)
8.2
Zendesk Explore
8.1

Report Output and Scheduling

Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
6.4
Publish to Web
Oracle Business Intelligence Discoverer (discontinued)
8.0
Zendesk Explore
7.2
Publish to PDF
Oracle Business Intelligence Discoverer (discontinued)
7.9
Zendesk Explore
7.2
Report Versioning
Oracle Business Intelligence Discoverer (discontinued)
6.7
Zendesk Explore
4.0
Report Delivery Scheduling
Oracle Business Intelligence Discoverer (discontinued)
8.0
Zendesk Explore
7.0
Delivery to Remote Servers
Oracle Business Intelligence Discoverer (discontinued)
6.5
Zendesk Explore

Data Discovery and Visualization

Oracle Business Intelligence Discoverer (discontinued)
7.1
Zendesk Explore
9.5
Pre-built visualization formats (heatmaps, scatter plots etc.)
Oracle Business Intelligence Discoverer (discontinued)
6.7
Zendesk Explore
9.0
Location Analytics / Geographic Visualization
Oracle Business Intelligence Discoverer (discontinued)
7.2
Zendesk Explore
10.0
Predictive Analytics
Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore

Access Control and Security

Oracle Business Intelligence Discoverer (discontinued)
7.8
Zendesk Explore
9.3
Multi-User Support (named login)
Oracle Business Intelligence Discoverer (discontinued)
8.0
Zendesk Explore
10.0
Role-Based Security Model
Oracle Business Intelligence Discoverer (discontinued)
8.0
Zendesk Explore
9.3
Multiple Access Permission Levels (Create, Read, Delete)
Oracle Business Intelligence Discoverer (discontinued)
7.6
Zendesk Explore
9.0
Single Sign-On (SSO)
Oracle Business Intelligence Discoverer (discontinued)
7.9
Zendesk Explore
9.0

Mobile Capabilities

Oracle Business Intelligence Discoverer (discontinued)
7.5
Zendesk Explore
8.0
Responsive Design for Web Access
Oracle Business Intelligence Discoverer (discontinued)
7.9
Zendesk Explore
Dedicated iOS Application
Oracle Business Intelligence Discoverer (discontinued)
7.1
Zendesk Explore
Dedicated Android Application
Oracle Business Intelligence Discoverer (discontinued)
7.5
Zendesk Explore
Dashboard / Report / Visualization Interactivity on Mobile
Oracle Business Intelligence Discoverer (discontinued)
7.5
Zendesk Explore
8.0

Application Program Interfaces (APIs) / Embedding

Oracle Business Intelligence Discoverer (discontinued)
7.7
Zendesk Explore
REST API
Oracle Business Intelligence Discoverer (discontinued)
7.6
Zendesk Explore
Javascript API
Oracle Business Intelligence Discoverer (discontinued)
7.7
Zendesk Explore
iFrames
Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
Java API
Oracle Business Intelligence Discoverer (discontinued)
7.4
Zendesk Explore
Themeable User Interface (UI)
Oracle Business Intelligence Discoverer (discontinued)
7.8
Zendesk Explore
Customizable Platform (Open Source)
Oracle Business Intelligence Discoverer (discontinued)
8.2
Zendesk Explore

Pros

Oracle Business Intelligence Discoverer (discontinued)

  • SQL friendly which allows for fast adoption for those users who know how to write in SQL. This makes integration with other programs much easier.
  • Accessing data is very fast even with larger data sets.
  • The layout is clean and organized similar to a spreadsheet which allows for easier viewing and analyzing of the data.
Joseph R. Sweeney | TrustRadius Reviewer

Zendesk Explore

  • Custom Reports - You can really tailor each query and dashboard with many custom aspects. As soon as you answer one question, you usually have another one! Explore gives the flexibility to refine and tailor your data.
  • Drilling Down - Once you create the big picture dashboards and reports, it's relatively easy to drill down and get the actual list of associated support cases. This is a good validity check to make sure our approach is working.
  • Pre-built dashboards - It helps to get started with what explore has already pulled for you. That way, you have a good baseline from which you can further customize.
Julie Pinto | TrustRadius Reviewer

Cons

Oracle Business Intelligence Discoverer (discontinued)

  • There is always room for more scalability and optimization of performance.
  • Oracle BI changes a lot from version to version. A smoother transition into a new version would be very helpful.
  • Oracle BI's reporting tool is a little hard to use at first. The UI/UX of the tool can use improvement.
Jatel Desai | TrustRadius Reviewer

Zendesk Explore

  • The biggest challenge for me is generally having a better understanding of what is included in each data set. There have been some frustrating moments when I realized the reason I wasn't getting what I needed out of a query was that there was a better data set to use.
Justine Matison | TrustRadius Reviewer

Alternatives Considered

Oracle Business Intelligence Discoverer (discontinued)

Discoverer was already in place when I joined the company so I was not involved in the selection process. However, I have been involved in the review of Discoverer as compared to alternatives including Business Objects, OBIEE, and SSRS. On a cost benefit analysis Discoverer always came out on top. Changing to another tool never provided enough additional functionality to overcome the cost of conversion and ongoing maintenance.
Glen Norman | TrustRadius Reviewer

Zendesk Explore

For support data, we have only used Explore because it came with our ZenDesk membership. So I can't speak to other solutions! That said, it's awesome to have Knowledge Base and support data in one place.
Julie Pinto | TrustRadius Reviewer

Return on Investment

Oracle Business Intelligence Discoverer (discontinued)

  • We have used Discoverer to respond to state sales and use tax audits and saved the company more than the cost of the product. Discoverer has thus assisted in our objective of managing costs.
  • Discoverer is used to provide reports for EEOC reporting assisting our goal of complying with all government requirements.
Glen Norman | TrustRadius Reviewer

Zendesk Explore

No answers on this topic

Pricing Details

Oracle Business Intelligence Discoverer (discontinued)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zendesk Explore

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Business Intelligence Discoverer (discontinued)
8.3
Zendesk Explore
8.1

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