Oracle Siebel Enterprise Marketing Suite (discontinued) vs. Tabillo

If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.

Incentivized

• It's well suited for simple data base applications: simple and fast to put together.
• It's not as well suited if an application requires more complex logics/queries.

• Siebel EMS offered useful customer insight and more effective dialogue with recipients by delivering the right message to the right customer at the right time.
• Siebel EMS was very effective for loyalty lifecycle and retention by seamlessly integrating with marketing and CRM platforms.
• Siebel EMS was instrumental in aligning marketing, sales and analytics divisions.

Incentivized

• Extremely easy to learn
• Fast to create
• Easy to modify
• Build powerful applications with very little effort
• Absolutely no coding involved

• Oracle Siebel Marketing Suite's processing time is not as fast as I would expect it to be. This is the major improvement I would like to see in it.
• It requires a very high level of training being given to the employees for configuring and implementing it in the business needs.
• Expert employees are needed in order to understand the functionality of Oracle Siebel Enterprise Marketing Suite, which is not easy to find.

Incentivized

• Cannot modify the user interface (it's generated automatically)
• Does not support more advanced concepts

A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team

Incentivized

Salesforce is easier to use and more open source and available for external integrations.

Incentivized

• Tabillo requires almost no knowledge to use compared to MS Access but cannot build complex applications.
• Tabillo & Salesforce are both simple to learn and use but Tabillo will allow other than sales-centric types of applications to be created (more flexible).

• It has increased the business tactics as we have added more clients who wish to use this technology.

Incentivized

• Major improvement within our organization in terms of sharing vital up-to-date information