What users are saying about

Outreach

281 Ratings

SalesLoft

134 Ratings

Outreach

281 Ratings
Score 8.6 out of 101

SalesLoft

134 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

Outreach

Outreach works well for any prospecting sales organization. The ability to quickly put together and execute on specific sequences allows your reps to put out a high volume of targeted emails. I've used the tool as well as a CSM at my last company. While there were features that were useful to me, like the Google Calendar integration, I didn't get the same utility as I would cold or warm prospecting leads as a BDS rep.

SalesLoft

It is great for small to medium-sized teams who want to double or triple the productivity of their business development representatives. In a previous job, our email and call outbounding was all managed in spreadsheets and through Outlook. When I came to Heap and began using SalesLoft I was significantly more efficient, productive, and successful. As our team has grown, members have joined and left, and our use of the tool has evolved as our collection of cadences and templates has grown messy. A better paradigm for managing these templates, understanding what templates map to what cadence, and so on will help our team scale use of SalesLoft. I can see how a large enterprise may have to strictly control their SalesLoft environment to prevent similar drawbacks.

Pros

  • Outreach is excellent at organizing my pipeline communication, in a few clicks I can see a simple overview of my call/email campaign with specific prospects.
  • Outreach does a great job of managing the communication with my prospects, it gives me great insight into how my emails are received on the other end, as well as the ability to add notes onto a call. Takes away the pain of having to review for 10 minutes before every call, review time can be cut down to 30 seconds.
  • From an engineering standpoint, Outreach seems to be easily customized to my team's certain campaign desires. The A/B test feature is also awesome, allows for a quick glance at the success of specific campaigns against each other!
  • Ease of use - very little training required to master the product and very easy to navigate through their menus/options.
  • Integrates smoothly with our CRM - we can easily add prospect directly from Linkedin which ends up saving lots of time.
  • Email addresses - since SalesLoft uses google servers to gather information, the program is able to gather information from the company which can usually include an email address.

Cons

  • More training available on the functionality of available tools within Outreach (e.g. Tags, Prospecting Schedules, etc.).
  • Examples of Templates/Snippets/Sequences.
  • Enabling easier collaboration with Team Mates for sharing and viewing details of conversion on sequences and specific messaging (if shared between team members).
  • When prospects call my SalesLoft provided number, I cannot answer it straight from SalesLoft. I have to use my desk phone
  • Updating in line with connected CRM. Many times when we update something in SalesForce, it doesn't update in SalesLoft
  • Being able to automatically remove prospects from cadences once they answer the phone

Likelihood to Renew

Outreach9.1
Based on 4 answers
Outreach has become the main platform for our SDRs. I haven't found a better alternative yet.
SalesLoft5.5
Based on 2 answers
The renewal really depends on who the client is. SalesLoft works for some clients better than others.

Usability

Outreach7.7
Based on 133 answers
The Outreach UI is excellent, intuitive, and they are consistently releasing new features and updates. We have seen feedback we've given implemented into the platform, and any questions have been very quickly resolved. Outreach can be used by a tech-savvy hipster millennial and the the person that still uses a typewriter
SalesLoft8.0
Based on 1 answer
SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.

Support

Outreach9.5
Based on 2 answers
I have yet to have a negative experience with support. They are friendly, act like human beings, are smart, well trained, know where to find the answers, and are overall the most pleasing support team I have ever had the pleasure of working with.
No score
No answers yet
No answers on this topic

Alternatives Considered

Outreach is a much more intuitive tool in terms of creating and running a sequence (or cadence). The way it functions just makes more sense! We had a bunch of work arounds for SalesLoft, towards the end we were hardly using any features in the tool. SalesLoft was difficult to navigate and very clunky. The call quality was awful and our prospects typically couldn't hear us, calls were dropped often and got "rejected" frequently. Outreach integrates much better with Salesforce (although there are some challenges with the API and updates) and actually logs our activities. In SalesLoft, we were manually calling and e-mailing because the service was so inconsistent. Many of our e-mails were flagged as spam, we saw MUCH better open/response rates switching over to Outreach. Outreach is simply a better tool. It is more thoughtfully designed and provides features that support our business and efficiency. The support is very responsive and helpful. While I didn't make the decision personally to move forward with Outreach, I definitely supported it because of the intuitive nature, extra sales tools (reports, automation, etc) and the sense that the CSM team would actually respond and be helpful with any issues.

Return on Investment

  • I haven't taken the time to do an ROI on Outreach at this point. I can say that we increased meetings from 2016 to 2017 by over 10%, but I can't specifically say that it was all related to Outreach, could have been several other factors.
  • Able to scale outreach and build effective strategies
  • Has improved efficiency
  • Reporting to help understand what strategies are working

Pricing Details

Outreach

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

Outreach More Information

SalesLoft

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

SalesLoft More Information