Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Paycom
Score 7.1 out of 10
N/A
Paycom is a core HR management software solution. It includes features such as talent acquisition and management, time tracking, and payroll management. It offers some automation capacities, particularly regarding payroll.N/A
UKG Pro
Score 8.1 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
PaycomUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
PaycomUKG Pro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
PaycomUKG Pro
Considered Both Products
Paycom
Chose Paycom
Paycom solved our primary needs to pay our employees and it’s furthermore solved our so many additional HR problems as well. So it’s much more advance than the other similar software.
Chose Paycom
Paycom had the best ROI for the features we wanted and more customization options. Namely did not have all the features we wanted and UltiPro's sales representative did not seem think it was worth their time to demo to us, so we went with someone who wanted our business who …
Chose Paycom
Paycom has leverage over all systems I've worked on outside of Workday. Workday has the ability to be a global HRIS. Paycom is a single sign-on home built system versus the others have use interfaces to have a complete solution.
Chose Paycom
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you …
Chose Paycom
[We selected Paycom for its] Integrated system - and user friendly reporting.
Chose Paycom
On a scale from 1- 10 compared to ADP and UltiPro, Paycom comes in at 3. I wasn't involved in the selection process, however, I believe the main reason we purchased Paycom was because they sold it as a Global system and it turned out to be anything but that.
UKG Pro
Chose UKG Pro
Paycom is also a great software that I recommend, but I think it's better suited to smaller companies with smaller human resources departments that may need extra support or looking to do less in the system. UltiPro is better, in my opinion, for larger sized companies where you …
Chose UKG Pro
The reporting is more robust with UKG Pro versus Paycom.
Chose UKG Pro
Paycom was really good but Ulti won out over them for us because of a values match. That was four years ago and before the merger though, so I don't know if that is still as aligned as it was.
Chose UKG Pro
The customer service and the product/services. ADP was never able to fix anything and it took multiple days sometimes weeks to get back to us on issues. Paycom wasn’t but the platform definitely wasn’t as robust as UKG.
Chose UKG Pro
We left ADP for UKG Pro due to poor customer service and inability to access the backend. Highflyer did not meet California regulatory requirements. Paycom's sales personnel were lacking and did not represent the company well (e.g. late for demos, did not meet the RFP deadline).
Chose UKG Pro
Paycom -- DO NOT LIKE their sales tactics. Very unprofessional. The product has evolved and is looking quite decent from where it started, but I will never use them again. ADP -- I have used it for all different facets in my career. They can never get all their systems …
Chose UKG Pro
UltiPro blows away the competition as it is so much easier to use and integrated. It is much easier to customize reports in UltiPro vs the other systems we have tried and reviewed. In addition, the data is easier to find. I would not switch back for any reason at all.
Chose UKG Pro
Better quality, more robust, more customization. With many of these other systems, you get a pre-packaged, cookie-cutter system that often lacks the ability to custom-tailor the system to meet your company needs. Not the case with UKG Pro.
Chose UKG Pro
I didn't select UKG Pro at this company. That decision was made prior to my joining. However, I have had the opportunity to evaluate UKG Pro next to ADP Workforce Now, and I opted to go with ADP Workforce Now. The reasons for that decision boiled down to the level of control …
Chose UKG Pro
We decided on UKG vs the companies listed above due to their commitment to customer service, having a focus on being a great place to work for their associates, and product offerings.
Chose UKG Pro
We stayed with UKG because ultimately we would have to transfer our data. However, we will perform our due diligence every couple of years. Also at the time, the customer service was phenomenal.
Chose UKG Pro
When it comes to service and support, there is no comparison between UKG, Ceridian, ADP, Workday or other HCM vendors out there. The support that we have received over the previous three years has been the best I've ever experienced in my 15+ years of working in human resources …
Chose UKG Pro
UKG Pro [(formerly Ultimate Software UltiPro)] has more features and is more user friendly.
Chose UKG Pro
I was not with with my current employer when UltiPro was implemented. This product was chosen because of the different HR tools it offered aside from just payroll. However, some of the modules that we expected to work better for us have lack of functionality needed for our …
Chose UKG Pro
UKG had all the modules we were looking for, was highly configurable, and looked like it could grow with our business. Did not realize how much of the heavy lifting was needed on our part for implementation and ongoing. UKG does have its quirks and some workarounds are needed …
Chose UKG Pro
Our company left ADP largely in part due to customer service and system capabilities.
Chose UKG Pro
We are continuously comparing UKG against other systems. UKG offers a lot but we are unsure if it is matching our exact needs. We have not decided to switch our HRIS because it would currently be more work to move systems than to reconfigure this one to our needs.
Chose UKG Pro
UKG Pro is competitive in its pricing models but more transparent than some other products we have used. They are consistently ranked as one of the top employers in their industry and this comes across in all dealings with their employees from contract negotiations, to …
Chose UKG Pro
Limited research but didn't really notice any big differences
Chose UKG Pro
No one could handle the California 9/80 compliance better than Ulti.
Chose UKG Pro
After a long selection process, we went with UKG - which had the highest launch price tag of all the vendors we reviewed - because of its amazing capacity for configurability. We were also drawn to the culture within UKG. It made the most sense to us that a company with a …
Chose UKG Pro
UltiPro's reporting capability and the ability to easily see employment, compensation, and job history in a logical format and screen view were are main reasons for selecting UltiPro.
Top Pros
Top Cons
Features
PaycomUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Paycom
7.1
300 Ratings
UKG Pro
8.1
763 Ratings
Employee demographic data7.5267 Ratings8.6694 Ratings
Employment history7.5260 Ratings8.5722 Ratings
Job profiles and administration7.2257 Ratings8.3698 Ratings
Workflow for transfers, promotions, pay raises, etc.7.2258 Ratings8.0687 Ratings
Organizational charting6.6185 Ratings7.6609 Ratings
Organization and location management6.6221 Ratings7.9622 Ratings
Compliance data (COBRA, OSHA, etc.)6.9210 Ratings7.9491 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Paycom
7.6
314 Ratings
UKG Pro
8.5
709 Ratings
Pay calculation7.7304 Ratings8.9674 Ratings
Support for external payroll vendors6.447 Ratings8.4313 Ratings
Off-cycle/On-Demand payment8.713 Ratings8.7199 Ratings
Benefit plan administration7.8257 Ratings7.9613 Ratings
Direct deposit files8.0306 Ratings9.0668 Ratings
Salary revision and increment management7.9249 Ratings8.6543 Ratings
Reimbursement management6.9166 Ratings8.057 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Paycom
7.8
275 Ratings
UKG Pro
7.8
531 Ratings
Approval workflow7.8261 Ratings7.9477 Ratings
Balance details7.6263 Ratings7.7499 Ratings
Annual carry-forward and encashment7.9220 Ratings7.6412 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Paycom
7.8
315 Ratings
UKG Pro
8.5
757 Ratings
View and generate pay and benefit information8.0310 Ratings8.8732 Ratings
Update personal information8.5311 Ratings8.8736 Ratings
View company policy documentation7.8272 Ratings8.6527 Ratings
Employee recognition6.8148 Ratings7.6269 Ratings
View job history8.1244 Ratings8.8720 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Paycom
4.8
26 Ratings
UKG Pro
7.1
180 Ratings
Tracking of all physical assets4.826 Ratings7.1180 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Paycom
6.4
265 Ratings
UKG Pro
7.0
696 Ratings
Report builder6.5259 Ratings7.3676 Ratings
Pre-built reports6.9258 Ratings7.6688 Ratings
Ability to combine HR data with external data5.755 Ratings6.2467 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Paycom
6.8
258 Ratings
UKG Pro
8.0
522 Ratings
New hire portal7.3255 Ratings8.1519 Ratings
Manager tracking tools6.4218 Ratings7.9419 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Paycom
5.7
153 Ratings
UKG Pro
7.5
354 Ratings
Corporate goal setting4.236 Ratings7.8273 Ratings
Individual goal setting6.7141 Ratings7.7336 Ratings
Line-of sight-visibility4.835 Ratings7.1235 Ratings
Performance tracking7.1149 Ratings7.6312 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Paycom
7.1
193 Ratings
UKG Pro
8.0
433 Ratings
Performance plans7.1178 Ratings8.0386 Ratings
Performance improvement plans6.9167 Ratings7.7305 Ratings
Review status tracking7.1172 Ratings8.1408 Ratings
Review reminders7.4181 Ratings8.2371 Ratings
Multiple review frequency7.0160 Ratings8.2314 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Paycom
6.8
34 Ratings
UKG Pro
7.2
174 Ratings
Create succession plans/pools9.124 Ratings7.0144 Ratings
Candidate ranking6.830 Ratings7.2152 Ratings
Candidate search5.833 Ratings7.4150 Ratings
Candidate development5.429 Ratings7.0142 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Paycom
6.7
182 Ratings
UKG Pro
8.1
428 Ratings
Job Requisition Management7.1160 Ratings8.1410 Ratings
Company Website Posting7.1158 Ratings8.8394 Ratings
Publish to Social Media6.6123 Ratings8.0312 Ratings
Job Search Site Posting6.9143 Ratings8.2367 Ratings
Duplicate Candidate Prevention6.2137 Ratings7.2304 Ratings
Applicant Tracking6.7166 Ratings8.6394 Ratings
Notifications and Alerts6.3168 Ratings7.9365 Ratings
User Ratings
PaycomUKG Pro
Likelihood to Recommend
6.8
(332 ratings)
8.3
(886 ratings)
Likelihood to Renew
8.0
(16 ratings)
9.8
(191 ratings)
Usability
7.1
(19 ratings)
7.9
(184 ratings)
Availability
9.1
(1 ratings)
9.4
(131 ratings)
Performance
8.2
(1 ratings)
8.5
(479 ratings)
Support Rating
9.3
(56 ratings)
8.2
(783 ratings)
In-Person Training
6.4
(1 ratings)
9.9
(85 ratings)
Online Training
7.3
(1 ratings)
8.8
(199 ratings)
Implementation Rating
6.2
(7 ratings)
9.0
(154 ratings)
Configurability
5.5
(1 ratings)
8.7
(148 ratings)
Ease of integration
5.5
(1 ratings)
8.0
(126 ratings)
Product Scalability
5.5
(1 ratings)
9.2
(92 ratings)
Vendor post-sale
4.9
(2 ratings)
9.0
(106 ratings)
Vendor pre-sale
8.4
(2 ratings)
9.2
(92 ratings)
User Testimonials
PaycomUKG Pro
Likelihood to Recommend
Paycom
I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.
Read full review
UKG
UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike
Read full review
Pros
Paycom
  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Read full review
UKG
  • The applicant tracking system for UKG is very robust and easy to use.
  • The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
  • The time and time off modules are very user friendly and easy for staff to learn.
Read full review
Cons
Paycom
  • I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
  • Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
  • We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.
Read full review
UKG
  • Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
  • Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
  • More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.
Read full review
Likelihood to Renew
Paycom
We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.
Read full review
UKG
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Read full review
Usability
Paycom
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Read full review
UKG
We are functioning very well with almost all UKG Products. We continuously look for other areas we can use the system to increase efficiencies in our processes. UKG Pro has been very instrumental in putting HR in a position to have a seat at the table when business decisions are made, and data is needed to support new projects.
Read full review
Reliability and Availability
Paycom
They are very dependable and I have never experience any outages
Read full review
UKG
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Read full review
Performance
Paycom
It is a solid product and was out first payroll software that we have used
Read full review
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
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Support Rating
Paycom
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
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UKG
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
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In-Person Training
Paycom
They were a sales person and not really a good trainer.
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UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
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Online Training
Paycom
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
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UKG
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
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Implementation Rating
Paycom
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
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UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
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Alternatives Considered
Paycom
Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.
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UKG
UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
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Scalability
Paycom
They are not able to meet our current needs
Read full review
UKG
Read full review
Return on Investment
Paycom
  • We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
  • Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.
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UKG
  • We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
  • Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
  • Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off
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