What users are saying about
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367 Ratings
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Top Rated
1232 Ratings

Paycom

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367 Ratings
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Score 7.5 out of 100

UKG Pro

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Top Rated
1232 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Paycom

If you need a simple system to automate some of your payroll processes, Paycom may be for you. However, keep a close eye on your invoices as they are more than giving when it comes to charging additional fees for small things. The system is overall easy to use and is much like other payroll providers. It is a bit pricey, though and those additional fees add up fast.
Anonymous | TrustRadius Reviewer

UKG Pro

I love that UKG [Pro] is open to new ideas and implementing changes based on client feedback. UKG [Pro] has a very robust reporting and analytic database with BI reporting. [The] platform is setup to handle the full life cycle of employees and is very user-friendly. UKG [Pro] is always upgrading and coming up with new products to enhance [the] user and admin experience.
Tonia Douglas | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Paycom
7.8
UKG Pro
8.2
Employee demographic data
Paycom
7.8
UKG Pro
8.8
Employment history
Paycom
8.2
UKG Pro
8.4
Job profiles and administration
Paycom
8.0
UKG Pro
8.4
Workflow for transfers, promotions, pay raises, etc.
Paycom
7.9
UKG Pro
8.2
Organizational charting
Paycom
7.7
UKG Pro
7.7
Organization and location management
Paycom
7.2
UKG Pro
8.1
Compliance data (COBRA, OSHA, etc.)
Paycom
8.1
UKG Pro
7.9

Payroll Management

Paycom
7.9
UKG Pro
8.5
Pay calculation
Paycom
8.0
UKG Pro
9.0
Support for external payroll vendors
Paycom
6.4
UKG Pro
8.5
Off-cycle/On-Demand payment
Paycom
8.5
UKG Pro
8.7
Benefit plan administration
Paycom
8.1
UKG Pro
8.0
Direct deposit files
Paycom
8.3
UKG Pro
9.1
Salary revision and increment management
Paycom
8.8
UKG Pro
8.5
Reimbursement management
Paycom
7.3
UKG Pro
8.0

Leave and Attendance Management

Paycom
8.3
UKG Pro
7.9
Approval workflow
Paycom
8.6
UKG Pro
8.2
Balance details
Paycom
8.2
UKG Pro
7.9
Annual carry-forward and encashment
Paycom
8.3
UKG Pro
7.7

Employee Self Service

Paycom
8.3
UKG Pro
8.7
View and generate pay and benefit information
Paycom
8.6
UKG Pro
9.0
Update personal information
Paycom
8.9
UKG Pro
9.1
View company policy documentation
Paycom
8.2
UKG Pro
8.7
Employee recognition
Paycom
7.4
UKG Pro
7.9
View job history
Paycom
8.4
UKG Pro
8.8

Asset Management

Paycom
4.4
UKG Pro
7.0
Tracking of all physical assets
Paycom
4.4
UKG Pro
7.0

HR Reporting

Paycom
6.8
UKG Pro
7.3
Report builder
Paycom
7.5
UKG Pro
7.5
Pre-built reports
Paycom
7.5
UKG Pro
7.7
Ability to combine HR data with external data
Paycom
5.4
UKG Pro
6.8

Onboarding

Paycom
7.7
UKG Pro
8.5
New hire portal
Paycom
8.2
UKG Pro
8.6
Manager tracking tools
Paycom
7.3
UKG Pro
8.3

Performance and Goals

Paycom
5.9
UKG Pro
7.9
Corporate goal setting
Paycom
3.9
UKG Pro
8.0
Individual goal setting
Paycom
7.5
UKG Pro
8.0
Line-of sight-visibility
Paycom
4.1
UKG Pro
7.9
Performance tracking
Paycom
8.1
UKG Pro
7.9

Performance Management

Paycom
7.8
UKG Pro
8.1
Performance plans
Paycom
7.6
UKG Pro
8.1
Performance improvement plans
Paycom
7.6
UKG Pro
7.9
Review status tracking
Paycom
7.8
UKG Pro
8.2
Review reminders
Paycom
8.0
UKG Pro
8.1
Multiple review frequency
Paycom
8.0
UKG Pro
8.2

Succession Planning

Paycom
6.6
UKG Pro
7.5
Create succession plans/pools
Paycom
9.1
UKG Pro
7.2
Candidate ranking
Paycom
6.7
UKG Pro
7.6
Candidate search
Paycom
5.5
UKG Pro
7.7
Candidate development
Paycom
5.1
UKG Pro
7.6

Recruiting / ATS

Paycom
7.2
UKG Pro
8.1
Job Requisition Management
Paycom
7.3
UKG Pro
8.2
Company Website Posting
Paycom
7.5
UKG Pro
8.7
Publish to Social Media
Paycom
7.0
UKG Pro
8.0
Job Search Site Posting
Paycom
7.2
UKG Pro
8.4
Duplicate Candidate Prevention
Paycom
7.0
UKG Pro
7.4
Applicant Tracking
Paycom
7.2
UKG Pro
8.4
Notifications and Alerts
Paycom
7.4
UKG Pro
7.9

Pros

Paycom

  • Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
  • Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
  • Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
  • Received thorough personal instruction/training on the use of the online software program.
Georgann Peiffer | TrustRadius Reviewer

UKG Pro

  • People Analytics reporting is great - with the Cognos Analytics background to create all types of reporting; from dashboards to simple reporting
  • Employee Self Service - allowing the employee to own their information and providing helpful space for them to maintain it with the web and mobile app
  • Manager Self Service - putting information in Managers' hands in order to get them to make the best decisions on their personnel. The roles that add the My Team menu allow Managers to see Talent, Job, Compensation, and other information for all their folks and also compare to the rest of the team.
Richard Grossman | TrustRadius Reviewer

Cons

Paycom

  • Would like to see more options when creating a custom report
  • Clocking in 1 minute after the start of a schedule, takes away half an hour from the employee. We are consistently pushing the clock back one minutes so that employees don't lose that half hour. This only happens on our morning shift; not our Swing Shift.
  • On anniversary dates the system changes the vacation accrual but does not enter the additional lump sum of 40 hours vacation to the employee's account. We go in and enter the lump sum manually.
  • It is difficult to reprogram our time clock bells. Over time, the bell rings 1 or 2 minutes earlier than the actual time.
Fran Bosch | TrustRadius Reviewer

UKG Pro

  • From what I've recently seen, some of the new models of time clocks offered by UKG are not as user-friendly as previous models that will soon no longer be supported. We are still waiting on further info on other options/clocks that won't extend the time it takes our hourly employees to enter new time/projects that they are working on.
Wendy Thompson | TrustRadius Reviewer

Likelihood to Renew

Paycom

Paycom 9.1
Based on 10 answers
The initial experience with Paycom was so bad that we decided we won't be renewing anything with them and will be terminating our business relationship mid year. Issues with the implementation, the support we receive from the implementation team and the production team has been just awful and it just doesn't meet our expectations nor what we were pitched during the sales meetings.
Samuel Rodriguez | TrustRadius Reviewer

UKG Pro

UKG Pro 9.6
Based on 190 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

Paycom

Paycom 8.3
Based on 15 answers
The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!
Anonymous | TrustRadius Reviewer

UKG Pro

UKG Pro 8.3
Based on 144 answers
There is a lot of functionality that we still have not been able to take advantage of due to getting our system up and running. Customer Service is a little strained at the moment due to the recent M&A's. I expect that things will get better in due time as we become more familiar with the system and customer service improves.
Chanel M Nelson, MHRM | TrustRadius Reviewer

Reliability and Availability

Paycom

Paycom 9.1
Based on 1 answer
They are very dependable and I have never experience any outages
Elizabeth Garvin | TrustRadius Reviewer

UKG Pro

UKG Pro 9.0
Based on 128 answers
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Juan Osegueda | TrustRadius Reviewer

Performance

Paycom

Paycom 8.2
Based on 1 answer
It is a solid product and was out first payroll software that we have used
Elizabeth Garvin | TrustRadius Reviewer

UKG Pro

UKG Pro 8.4
Based on 480 answers
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Christi Wehby | TrustRadius Reviewer

Support Rating

Paycom

Paycom 7.8
Based on 52 answers
Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.
Lee Ann Tipton | TrustRadius Reviewer

UKG Pro

UKG Pro 8.1
Based on 786 answers
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
Jeremy Johnson | TrustRadius Reviewer

In-Person Training

Paycom

Paycom 6.4
Based on 1 answer
They were a sales person and not really a good trainer.
Elizabeth Garvin | TrustRadius Reviewer

UKG Pro

UKG Pro 8.7
Based on 83 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

Paycom

Paycom 7.3
Based on 1 answer
All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.
Samuel Rodriguez | TrustRadius Reviewer

UKG Pro

UKG Pro 7.9
Based on 195 answers
I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.
Judy Frank | TrustRadius Reviewer

Implementation Rating

Paycom

Paycom 5.2
Based on 6 answers
Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved
Samuel Rodriguez | TrustRadius Reviewer

UKG Pro

UKG Pro 8.3
Based on 152 answers
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

Paycom

Paycom is the exact opposite of DATIS in that it provides excellent customer service, has solutions for essentially every business problem or policy we put forward and is proactive in creating solutions for federal and state regulations like the OSHA ETS.
Michelle Armour | TrustRadius Reviewer

UKG Pro

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.
Aaron White | TrustRadius Reviewer

Scalability

Return on Investment

Paycom

  • cut payroll processing time from 1 week to 2 days
  • cut ACA reporting time from 2 weeks to 2 days
  • Streamlined the benefits open enrollment from distributing, collecting, and faxing 100+ paper applications to having the employee enroll via the employee portal with minutes
Cecilia Terrazas | TrustRadius Reviewer

UKG Pro

  • UKG has many great features that help streamline our processes and help us to better manage our time. We are excited to be adding the case management and file management this year and our hope is this will benefit all departments.
Victoria Tourangeau | TrustRadius Reviewer

Screenshots

Pricing Details

Paycom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

UKG Pro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Rating Summary

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