Paycom vs. UKG Pro

I have used a lot of different HRIS systems over 23 years in HR. Paycom is by far has the most comprehensive suite of options that is easy to use for end users and administrators. Their support is top notch in the industry, from helping you with setup and implementation to troubleshooting issues. Paycom has dedicated staff for you to reach out to at any time that are knowledgeable and work towards resolutions.

UKG is less appropriate for small-mid size businesses. The cost of the product makes it difficult for me to recommend the product to smaller organizations. For the rest, I would say that UKG greatly helps organize processes and workflows for businesses. It is a great tool for managers and employees alike

• Provides easy-to-use payroll software that is structured to help eliminate human error, allowing me to self-manage payroll with complete accuracy.
• Automatically generates the necessary and easy-to-access reports relating to wages and payroll taxes paid.
• Offers exceptional customer service with dedicated representatives who are very professional, responsive, knowledgeable, and courteous.
• Received thorough personal instruction/training on the use of the online software program.

• The applicant tracking system for UKG is very robust and easy to use.
• The onboarding system for UKG is very easy to use, ties between the ATS and core systems, and works closely with E-Verify.
• The time and time off modules are very user friendly and easy for staff to learn.

• I would like to see a extra time given for training to employer and employees before going live for the first payroll process without the pressure of a definitive start date. I was told we would be charged additional fees if we could not start on the date we decided on and then was dropped in the middle of my first payroll run because the client service had a pre arranged appointment with another client. The first payroll run was very chaotic and stressful. Please be sure your client is comfortable and ready before processing. And perhaps plan to spend that first entire Payroll day with them.
• Would like to see more long-term client service assigned to our account. We have had ours change several times within the year and it just feels good knowing your going to call and speak with someone that knows you and/or your business well and can give a better educated answer based on your specific business needs.
• We are having an issue with our 2021 taxes and a discrepancy between what was reported to the IRS and the SS admin. I have supplied all the 941 information from our previous payroll provider that was sent to the IRS. I can not seem to get a real good answer about the discrepancy yet. Hoping this will be resolved soon though. I wish we had open access to speak directly to a tax team member. Everything gets communicated between a client service rep and it is difficult when they do not understand the tax situation.

• Indeed Easy Apply Integration - has been down for a long time due to issues, but it makes it difficult because this is a useful feature that we have to manually add applicants to positions.
• Recruiting Gateway - there are issues with re-hiring previous employees and hiring current interns because the email is always linked to the organization's email if hired in the system. No easy way to do this.
• More features in the Recruiting Gateway - it would be nice to have more options for moving candidates around and creating a way to send mass emails to a pool of applicants created.

We've made the mistake of moving away from Paycom to a PEO which had made a lot of promises, that they could not keep. Less than a year after that transition, we returned to Paycom and are happier than ever.

We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product

The system is very user friendly. Once you navigate where your information is stored under the forms you are golden. While the training amplified my capabilities and knowledge, I could have jumped into the system without and training and managed just fine. This probably one of my favorite parts about Paycom!

We are functioning very well with almost all UKG Products. We continuously look for other areas we can use the system to increase efficiencies in our processes. UKG Pro has been very instrumental in putting HR in a position to have a seat at the table when business decisions are made, and data is needed to support new projects.

They are very dependable and I have never experience any outages

I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.

It is a solid product and was out first payroll software that we have used

Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.

Paycom is the best payroll and HR software I have utilized in my 30 plus years as a CPA working in private industry. I am always confident in the software and my support team. The software is updated on an ongoing basis automatically. Paycom relieves a lot of stress over this vital area of any business.

Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.

They were a sales person and not really a good trainer.

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

All the online training modules were short and straight to the point. Every module teach you how to use the system. If there is one thing they know how to do is training. We did implementation during the pandemic so all had to be done online or via zoom meetings.

I love that it's free and flexible. Some of it could have a little more hands-on and have trainers that can answer different scenarios. If the trainer has not been a user, they may not always be able to relate. In most cases they do a great job at answering questions.

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.

Paycom blows both Heartland and ADP away. No comparison. I had nothing but issues with the others and no issues to speak of with Paycom. I will recommend Paycom to anyone looking for a truly all-in-one provider.

UKG Pro won hands-down. The flexibility, the family feel of the partnership, the customer support model, the reporting, the scalability, and the custom-programming needs of company-specific items were all much better than the competitors. The cost comparison also came in either close to or less than the others so the cost/benefit FAR outweighed the competitors.

They are not able to meet our current needs

The UltiPro HRMS platform offers Flexibility & Accessibility. We are able to add a component company to our existing profile with ease. UltiPro provides a step-by-step guide to component company implementation. The process was flawless! the HRMS homepage is customizable. We place a large amount of data on our HRMS homepage for employees to view and print, regardless of their location, as long as they have internet access. The Human Resources Department no longer prints and distribute Employee Handbooks, Policies & Procedures, and Group Health SPDs, as this information is available on HRMS.

• We no longer have a full-time HR manager. The duties are split between a Controller and another manager-reduced costs-all in an $80,000/year savings.
• Employee self-management of benefits enrollments eliminated manager support for the process. It's completely self-administered by the employee, probably saves 80 hours of administrative work at a minimum and eliminating any chance that management makes an error on the employee's record.

• We have increased our HR activities to 85% through UKG. OSHA and Leave need to be pulled in
• Reduced from a 1000 pieces of pay statements to @ 10 per pay roll through Direct deposit and cash pay cards.
• Onboarding signoffs have improved audit records for signed job descriptions, i-9 forms, hand book sign off and policy sign off