Pega Customer Decision Hub vs. Verint Voice of the Customer
Pega Customer Decision Hub vs. Verint Voice of the Customer
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month | |
Verint Voice of the Customer | N/A | Verint® Experience Management™ empowers CX Leaders to optimize customer experiences in real-time. With Verint Experience Management, companies can listen everywhere, act immediately, and analyze. Verint offers prescriptive XM solutions across Web and Mobile, Enterprise-wide, and Location-Based experiences. | N/A |
Pega Customer Decision Hub | Verint Voice of the Customer | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Decision Hub | Verint Voice of the Customer | |
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Ask people about this product | See helpful people who have experience with this product | |
Top Pros | ||
Top Cons |
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Pega Customer Decision Hub | Verint Voice of the Customer | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Quadient Inspire Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Decision Hub | Verint Voice of the Customer | |
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Likelihood to Recommend | 8.0 (9 ratings) | 8.5 (8 ratings) |
Likelihood to Renew | - (0 ratings) | 9.7 (2 ratings) |
Usability | - (0 ratings) | 8.6 (3 ratings) |
Support Rating | - (0 ratings) | 9.1 (3 ratings) |
Pega Customer Decision Hub | Verint Voice of the Customer | |
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Likelihood to Recommend | Pegasystems | Verint |
Pros | Pegasystems | Verint |
Cons | Pegasystems | Verint |
Likelihood to Renew | Pegasystems No answers on this topic | Verint |
Usability | Pegasystems No answers on this topic | Verint |
Support Rating | Pegasystems No answers on this topic | Verint |
Alternatives Considered | Pegasystems | Verint |
Return on Investment | Pegasystems | Verint |
ScreenShots | Pega Customer Decision Hub Screenshots |