This review does not include a rating.
34 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.9 out of 100
This review does not include a rating.

Attribute Ratings

    Likelihood to Recommend

    4.0

    Pega Customer Decision Hub

    40%
    8 Ratings

    Verint Experience Management

    N/A
    0 Ratings

    Likelihood to Recommend

    Pegasystems

    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Read full review

    Verint

    No answers on this topic

    Pros

    Pegasystems

    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Read full review

    Verint

    No answers on this topic

    Cons

    Pegasystems

    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Read full review

    Verint

    No answers on this topic

    Pricing Details

    Pega Customer Decision Hub

    Starting Price

    $97 Per User Per Month

    Editions & Modules

    Pega Customer Decision Hub editions and modules pricing
    EditionModules
    Unified Messaging$145.001
    Case Management$97.002
    Enterprise$165.003
    Digital Customer Engagement$260.004

    Footnotes

    1. Per User Per Month
    2. Per User Per Month
    3. Per User Per Month
    4. Per User Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Verint Experience Management

    Starting Price

    Editions & Modules

    Verint Experience Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Pegasystems

      We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
      Read full review

      Verint

      No answers on this topic

      Return on Investment

      Pegasystems

      • Reduction in Admin cost through automation.
      • Achieve efficiency in the customer service operations.
      • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
      Read full review

      Verint

      No answers on this topic

      Screenshots

      Add comparison