Elite 3E vs. PinPoint Document Management Software (DMS)

Timekeeping is good, but the report output could be better. The interface is much better than it used to be.

Incentivized

Pinpoint is great if you have a lot of documents that need to be organized in a specific way. It works really well for our organization which has to go through an annual audit. Anything the auditors might need can be easily found and emailed to them with only a few clicks of the mouse rather than digging through file cabinets and storage boxes

Incentivized

• Tracks time
• Separates billable and nonbillable hours
• Separates by Matters and clients

Incentivized

• Workflows
• Document searching
• customization

Incentivized

• Users have reported that they have more reporting capability in other software.
• The upgrade process is very time-consuming.
• Sometimes slow.

Incentivized

• I would like to see more functionality with the contact manager system
• We still haven't been able to master the automatic filing feature
• It is difficult to make changes to the setup after you have been using it a while, kind of stuck with the way you organize things.

Incentivized

It does take some time to learn about all of the features and systems within Pinpoint. It is also slightly difficult to set up, however, we have invested a lot of time into making it work for our organization and we don't regret that investment at all. The Pinpoint staff has always been very helpful and accommodating to anything we need.

Incentivized

We seem to get the answers that we are looking for rather quickly.

Incentivized

The support team with Pinpoint is wonderful. I have always had all of my questions answered in a very timely manner by someone who knows my system and understands our goals. I always feel listened to and our problems are taken care of. I enjoy the option to email for assistance or jump on a quick conference call to talk about an issue

Incentivized

We experienced a better ROI with 3E and the timeline made more sense.

Incentivized

• Better capability than it's predecessor.
• Makes business run smoother.

Incentivized

• Saves time
• Saves money
• Increased audit performance

Incentivized