Plivo vs. SendBird

SendBird

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Plivo	Score 6.7 out of 10	Mid-Size Companies (51-1,000 employees)	Plivo’s cloud communication platform offers a way for companies to modernize their business communications. Plivo’s API platform lets businesses incorporate voice and text messaging capabilities (both SMS and MMS) into their own applications, and offers SIP trunking and phone number rental services. Benefits of choosing Plivo include: • Supports sending messages and making voice calls to 190+ countries. • Enterprise-ready Premium Communication Network boasts an uptime…	$0 per SMS recieved
SendBird	Score 8.9 out of 10	Small Businesses (1-50 employees)	SendBird is a packaged messaging-as-a-service that is designed to help developers build and manage messaging function in less than 5 minutes. SendBird says it strives to build the whole messaging SDK and backend from the scratch to help developers save time and resources in order to allow them to focus on making apps and services more engaging. SendBird allows mobile developers to easily attach 1-on-1 messaging and group chat to their application. The developer kit also comes with…	$0 Up to 1,000 chat MAU

Pricing

Plivo

SendBird

Editions & Modules

SMS API Platform: $0
per SMS recieved
Zentrunk - SIP Trunking: $0
per call recieved/per minute
SMS API Platform: $0.01
per SMS sent
Zentrunk - SIP Trunking: $0.01
per call made/per minute
Voice API Platform: $0.01
per call recieved/per minute
Voice API Platform: $0.01
per call made/per minute
Local Numbers: $0.50
per month
Toll Free Numbers: $1
per month
Short Code: $500
per month

Free: $0
Up to 1,000 chat MAU
SPROUT: $49
Up to 10,000 chat MAU
TREE: $149
Up to 30,000 chat MAU, Broadcasting message is available
PARK: $499
Up to 100,000 chat MAU, Broadcasting message is available
ENTERPRISE: Contact us

Offerings

Pricing Offerings
Plivo	SendBird
Free Trial
Yes	Yes
Free/Freemium Version
Yes	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

We offer Free plan but your Chat MAU will be limited to your service 1,000 and you’ll be limited to send only test broadcasting messages. Q. How is the Chat MAU calculated? A. Chat MAU (monthly active user) is calculated as any user who has sent or received a messaging data using SendBird platform during 30 days. Q. What happens if my app’s popularity explodes and I go beyond the Chat MAU quota? A. We don't have hard ceilings to prevent the Chat MAU rate from exceeding the pricing plan's quota (except for with the Sandbox option), but you will be charged for additional users beyond the stated limit. If your app exceeds the Chat MAU quota, you will be charged $0.012/user with Sprout pricing, $0.011/user with Tree pricing, $0.010/user with Park pricing, and even lower with Enterprise pricing. Q. Can I change the credit card information to another one? A. You can change your credit information on your Dashboard > Billing page.

More Pricing Information

Community Pulse
	Plivo	SendBird
Top Pros	Pro Customer service Pro Tech support Pro Support is quick	Pro Group chat Pro Live chat Pro User engagement
Top Cons	Minus Fairly good Minus Solid platform Minus Api is easy	Minus System is not Minus Screen sharing Minus Documentation needs

Best Alternatives
	Plivo	SendBird
Small Businesses	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Medium-sized Companies	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
Enterprises	Telegram Score 8.9 out of 10	Telegram Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Plivo	SendBird
Likelihood to Recommend	6.0 (3 ratings)	8.9 (2 ratings)
Usability	10.0 (1 ratings)	- (0 ratings)
Support Rating	10.0 (2 ratings)	- (0 ratings)

User Testimonials
	Plivo	SendBird
Likelihood to Recommend	Plivo If you have a business and a phone you need Plivo so you can track all incoming calls. Using this service allows for you to track an[y] missed calls allowing you the ability to try to call potential customers, clients and see how you can help them with your products and or services. Incentivized MD Marvin Drobes Owner Read full review	SendBird SendBird is well suited tool for those who are having sound technical knowledge and in-hand experience of app development and APIs. One might find it difficult to integrate if not having a technical team or a good technical background. Once implemented, using or management is not an issue. Startups having low budget might find it a little bit costier. Incentivized PS Pradyumn Singh Software Engineer Read full review
Pros	Plivo Easy integration Customer service is good Services are prompt Incentivized Verified User Anonymous Read full review	SendBird Moderation around comments & chats. SendBird UIKit was super helpful for the design team. Our devs raved about the API documentation being so thorough & easy to follow. Incentivized Verified User Anonymous Read full review
Cons	Plivo Customer support Response times Account transparency Verified User Anonymous Read full review	SendBird It's support system is not that efficient Documentation needs improvement It's pricing is a little bit high comparing to other available options Incentivized PS Pradyumn Singh Software Engineer Read full review
Usability	Plivo They deserve a 10+ rating starting from signing up to implementing their services. I am not the best person to get computer tasks done and this company made it a breeze. Incentivized MD Marvin Drobes Owner Read full review	SendBird No answers on this topic
Support Rating	Plivo It is good to use Plivo for integration, and also it provides easy access to APIs, and also, the UI is understandable. Even a non-techy can use Plivo and integrate the services if required. You have all the APIs available at a single place for your ready reference. Things are manageable and easy. Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Alternatives Considered	Plivo Yes, it is good to use Plivo, as per the pricing and ease of integration. Twilio has a difficult pattern for business developers and could be understood only by a developer. Plivo has proper delivery reports as compared to Twilio. Using Plivo has helped us grow efficiently and in a good manner. Incentivized Verified User Anonymous Read full review	SendBird No answers on this topic
Return on Investment	Plivo None now that they no longer support their product Verified User Anonymous Read full review	SendBird Using SendBird has decreased the number of support calls to where we were able to hold off on increasing our customer support team's headcount. Customers have raved about having the chat functionality to review & assess their healthcare options without having to call in. Incentivized Verified User Anonymous Read full review
ScreenShots		SendBird Screenshots