TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PowerReviews

    Score7.8 out of 10
    N/APowerReviews helps companies gather ratings and reviews from customers, build Q&A content, syndicate reviews across retailers and search engines, and measure results from these endeavors. The company also offers managed services to help businesses improve customer engagement. The company was founded in 2005 and is based in Chicago.N/A

    Sampler

    Score8 out of 10
    N/ASampler is a direct-to-consumer product sampling platform helping brands deliver samples online and gather the insights with consumers.N/A
    Pricing
    PowerReviewsSampler
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    PowerReviewsSampler
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Contact vendor for pricing information.
    More Pricing Information
    Community Pulse
    PowerReviewsSampler
    Considered Both Products
    PowerReviews
    No answer on this topic
    Sampler
    No answer on this topic
    Key User Insights
    Would buy again
    89%
    Would buy again
    8 Answers
    83%
    Would buy again
    5 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    PowerReviewsSampler
    Small Businesses
    Trustpilot
    Score6.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Bazaarvoice
    Score7.6 out of 10
    No answers on this topic
    Enterprises
    Bazaarvoice
    Score7.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PowerReviewsSampler
    Likelihood to Recommend
    7.9
    (18 ratings)
    8.4
    (6 ratings)
    Support Rating
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    PowerReviewsSampler
    Likelihood to Recommend
    PowerReviews
    Any site with e-commerce should have reviews if possible, to give users the confidence necessary to click "add to cart." PowerReviews is easy to implement and has highly customizable display possibilities. I would recommend them to a mid to large enterprise looking for a scalable solution. Small businesses might be able to use a more stripped down tool.
    Incentivized
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    Sampler
    I have a skincare mini set and would like to partner with Sampler. However, they cannot come up with an immediate solution to suit my sampling needs. This means that their operations are sometimes limited by their current capacity. If the product is of small size, it seems that they are always ready for service.
    Incentivized
    Read full review
    Pros
    PowerReviews
    • PowerReviews does a good job at flagging responses so there isn't anything inappropriate on our website.
    • PowerReviews provides a nice "snapshot" of reviews with an average rating, recommendation percentage, and the main pros and cons. Making it quick and easy for the customer to get overall information.
    • It is easy for customers to leave reviews. There is a good amount of open-ended questions as well as options that customers can choose from. The system is customizable to fit our needs.
    Incentivized
    Read full review
    Sampler
    • The sampler provides great quality sample products with blazingly fast delivery, ensuring we can try various products whenever we want.
    • I get to try new brands without wasting the whole product if I don't like using the product. So it is eco-friendly in that way by reducing chemical waste.
    • It helps the professionals who are in business administration responsibility, to make a perfect and apt purchase, without any miss.
    • One get to learn about a lot of new products, trying them and end up being loyal to the brand/product. So Sampler helps in establishing the necessary customer acquisition part for a new brand.
    Incentivized
    Read full review
    Cons
    PowerReviews
    • If you lack basic coding knowledge (or don't have someone on your team to set this up) it may be a bit of a challenge to get started.
    • The backend has a bit of a learning curve to it, but can be worked through easily with persistence.
    Incentivized
    Read full review
    Sampler
    • The number of membership tiers should be increased so that users can select from a wider variety of monthly samples.
    • Items that are popular quickly disappear.
    • Item tracking could be improved. Emails are sometimes delayed/slow.
    Incentivized
    Read full review
    Support Rating
    PowerReviews
    The team over at PowerReviews was always very helpful with us and our customer service team. They responded to any questions we had quickly.
    Incentivized
    Read full review
    Sampler
    No answers on this topic
    Alternatives Considered
    PowerReviews
    My experience was with simple software like Google My Business, but for some Reviews & Ratings, it was good enough and supplied my demand. Once the Google world is one of the bests environments for initial and small businesses, I think using their tools someway we can sound better. If it's not the case PowerReviews will serve as well.
    Incentivized
    Read full review
    Sampler
    The market for sample-type websites is very fluid. There are many companies that pop up one day, then all of a sudden disappear. Sampler has been around for multiple years and has kept the same business model. They're not perfect, but their longevity and their relaxed nature with reviews are why many like them. Whereas other sample and review outlets require customers to write reviews or have items that many customers simply do not want.
    Incentivized
    Read full review
    Return on Investment
    PowerReviews
    • Custom components and PowerReviews API can display positive customer feedback from an element.
    • In return for honest reviews and answers to customer questions, we provide genuine and authentic feedback and let customers strain new products.
    • Syndicated reviews help customers see how products work in real life, which increases trust in our website/business and the products and boosts conversions.
    Incentivized
    Read full review
    Sampler
    • It allows me to learn about new products before I buy them
    • It gives me confidence in purchasing products that I have already tried.
    • I help companies to improve the experience and appearance of their products.
    Incentivized
    Read full review
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