Replicon Polaris PSA vs. Workamajig

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Replicon Polaris PSA
Score 7.8 out of 10
N/A
Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.N/A
Workamajig
Score 7.2 out of 10
N/A
Workamajig is a project management system with capabilities such as file sharing, resource management, and revenue projection.
$41
per month per user
Pricing
Replicon Polaris PSAWorkamajig
Editions & Modules
No answers on this topic
In-house
$41
per month per user
Agency
$41
per month per user
Enterprise
Contact
per month per user
Offerings
Pricing Offerings
Replicon Polaris PSAWorkamajig
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Replicon Polaris PSAWorkamajig
Project Management
Comparison of Project Management features of Product A and Product B
Replicon Polaris PSA
-
Ratings
Workamajig
6.3
11 Ratings
20% below category average
Task Management00 Ratings7.211 Ratings
Resource Management00 Ratings6.311 Ratings
Gantt Charts00 Ratings6.16 Ratings
Scheduling00 Ratings5.59 Ratings
Workflow Automation00 Ratings3.59 Ratings
Team Collaboration00 Ratings7.111 Ratings
Support for Agile Methodology00 Ratings6.16 Ratings
Support for Waterfall Methodology00 Ratings7.46 Ratings
Document Management00 Ratings8.711 Ratings
Email integration00 Ratings7.88 Ratings
Mobile Access00 Ratings4.77 Ratings
Timesheet Tracking00 Ratings7.310 Ratings
Change request and Case Management00 Ratings3.56 Ratings
Budget and Expense Management00 Ratings6.39 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Replicon Polaris PSA
-
Ratings
Workamajig
7.2
9 Ratings
7% below category average
Quotes/estimates00 Ratings7.07 Ratings
Invoicing00 Ratings7.97 Ratings
Project & financial reporting00 Ratings8.99 Ratings
Integration with accounting software00 Ratings5.02 Ratings
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Replicon Polaris PSAWorkamajig
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User Ratings
Replicon Polaris PSAWorkamajig
Likelihood to Recommend
10.0
(4 ratings)
7.2
(11 ratings)
User Testimonials
Replicon Polaris PSAWorkamajig
Likelihood to Recommend
Replicon Inc
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
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Workamajig
If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
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Pros
Replicon Inc
  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
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Workamajig
  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
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Cons
Replicon Inc
  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
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Workamajig
  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
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Alternatives Considered
Replicon Inc
We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
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Workamajig
Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
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Return on Investment
Replicon Inc
  • No negative; we just use it for timesheets.
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Workamajig
  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
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ScreenShots