Salesforce for Higher Ed combines the Salesforce Lightning Experience with HEDA (Higher Ed Data Architecture), providing a cloud platform supporting student management and engagement, admissions and academics, and other higher ed administrative support functions.
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Workday Cloud Platform
Score 7.9 out of 10
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Workday Cloud Platform is a PaaS designed to help developers extend the Workday platform.
It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Workday Cloud Platform is primarily suited for large organizations with individual teams handling various Human Resource functions. Since the data is scattered, Workday is an excellent tool to bring all the data to a single platform and then use Machine Learning techniques to generate both descriptive and prescriptive insights to make sure the skillset portfolio remains updated.
The platform is quite intuitive to use, even a new user would find be comfortable navigating through different options.
As a lead, you can easily track the performance, leaves, and any recruitment in process.
The objective setting process and providing your inputs onto the same is pretty organized, easily accessible. Additionally, one can easily navigate through the historical objectives and performance feedback whenever one wants to review.
It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report.
Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem.
Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task.
Glitching - Occasionally the app will glitch and shut down completely. Sometimes it can be when you are in the middle of something timely, causing frustration and issues. I haven't seen this happen as often recently.
Inbox - It would be helpful if Workday developed a feature to organize inbox tasks based off what department they are for, what the task is and so on. So you can quickly filter or look for the task at hand.
Candidate Tracking - Hiring managers throughout the company work with the HR department to track candidates, schedule interviews and so on. Workday does not always have the best interface in this regard. It could use a feedback feature for hiring managers to be able to be more involved, as they can be on other platforms.
Simple HR tasks are easy to complete (ex, hours, booking time off). It has a clean UI, but not sure we're using the full functionality as only certain tiles are shown.
People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
I give it this rating because, in its current capacity, it does not meet all of Human Resources' needs - which can cost the organization by having to rely on multiple platforms to do what one might be able to do. Again, as mentioned, it works great for what most employees require of it
I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy
Workday is an incomplete product, by this I mean it must work alongside other products and does not work by itself. Trying to make several different products work smoothly together becomes very challenging. As compared to ADP products, when purchased all together work very well all together. Also, ADP has extensive Training programs and extensive Customer Support. So ADP's products are far superior to Workday's products in my opinion.
Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.
