Salesforce Sales Cloud vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.7 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
SAP Sales Cloud
Score 8.4 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Salesforce Sales CloudSAP Sales Cloud
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
No answers on this topic
Offerings
Pricing Offerings
Salesforce Sales CloudSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales CloudSAP Sales Cloud
Considered Both Products
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
The integration with third-party products like Marketo, and social profiles has stood out from other competitors.

Migrating data from our previous CRM tool to Salesforce Sales Cloud through API and integrations was easier.
Chose Salesforce Sales Cloud
Salesforce is the 800 pound gorilla in the CRM room so let's face it, they're the gold standard. For the most part, they're the best at what they do in their corner and the only way you can beat them is by having a prettier looking product or catering your product to a …
SAP Sales Cloud
Chose SAP Sales Cloud
With this distinction in mind, here are some reasons why you might select SAP Sales Cloud over Salesforce CMS:Focus on Sales and Customer Management: If your primary business need revolves around sales, customer relationship management, and managing sales processes, SAP Sales …
Chose SAP Sales Cloud
SAP Sales Cloud vs. HubSpot = HubSpot is better out of the box, cheaper for smaller teams, and easier to maneuver without having to upgrade much in terms of cost to win more deals. SAP Sales Cloud is generally more expensive than other providers like HubSpot or Pipedrive, but …
Chose SAP Sales Cloud
The main product I have used in comparison is Salesforce Commerce Cloud. Ultimately, we selected SAP Sales Cloud because it fits within our existing tech stack, and we thought it would be easier to implement and ultimately scale across the organization during our rapid growth …
Chose SAP Sales Cloud
SAP Sales Cloud is a good rival that is slightly more intuitive and easier to use but much more scalable.
Chose SAP Sales Cloud
Easy adoption using other products like SAP Customer Data Solutions and SAP Service Cloud. For your developers integration is transparent but if your business logic or on-premise software is made by your organisation, integration is not easy and required more time (and …
Chose SAP Sales Cloud
Since the business model was complex, it was easy to single out the products that missed any of the critical feature or extent of the customization of the need for the industry we work in and is implementing internally. The other product lagged behind the scalability to which …
Chose SAP Sales Cloud
I believe SAP Sales Cloud can only be compared to Salesforce in the category market they serve larger organizations with significant deals, extensive pipelines, and long sales cycles. Hubspot is catching up, though, so the future will tell. Feature-wise, SAP Sales Cloud …
Chose SAP Sales Cloud
Existing clientele gave a lot of confidence. Integration capabilities we found better in SAP, which was of utmost importance for us as we needed to create a sales ecosystem for account based selling.

Management of sales campaign and predictive analytics was a huge plus in order …
Chose SAP Sales Cloud
t is very interesting to understand the needs of customers through a software, each customer has a separate case and file, and all correspondence is analyzed by the system and artificial intelligence. I
Chose SAP Sales Cloud
Salesloft is much more better in integrations but fails in work management flow , the cadence for automated emails is restricted and not many customizations could be made but SAP Sales Cloud inventory of emails that can be used for different prospects and reaching the right …
Chose SAP Sales Cloud
Although all Sales cloud and CRM services are very similar today and offer similar things, it is true that SAP Sales Cloud is the most intuitive and pleasing to the eye that I have tried so far, at certain points it could be inferior to the competition but has a great point in …
Chose SAP Sales Cloud
It provides a very high level of customization and can be easily compared to Salesforce. Integration capabilities are quite strong. Scalability is apt for large enterprises and it does so with ease. SAP has industry modules which helps make the adaption easy for the people and …
Chose SAP Sales Cloud
i think they are more organized when it comes to purchasing
Chose SAP Sales Cloud
SAP Sales Cloud and Salesforce Sales Cloud have basically achieved feature parity. The decision comes down to your corporate vendor strategy as well as your integration strategy and UI preference.

Back in 2017, we had chosen SAP Sales Cloud due to its native integration with …
Chose SAP Sales Cloud
To be honest, it was the branding that lured us. We all know how good SAP is and it has lived up to its expectations.
Chose SAP Sales Cloud
The reason for be a part of sap team is because of my client. I was working for SAP company so I got more exposure on sap sales cloud but if compare it with Salesforce CPQ I would say sap is quiet new and it will need more features as other cloud tool already has but major part …
Chose SAP Sales Cloud
I did not select SAP Sales Cloud.
Top Pros
Top Cons
Features
Salesforce Sales CloudSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
8.1
261 Ratings
5% above category average
SAP Sales Cloud
8.1
120 Ratings
5% above category average
Customer data management / contact management9.0261 Ratings8.6117 Ratings
Workflow management8.2252 Ratings8.4118 Ratings
Territory management7.6204 Ratings7.5105 Ratings
Opportunity management8.7253 Ratings8.2114 Ratings
Integration with email client (e.g., Outlook or Gmail)8.0238 Ratings8.1110 Ratings
Contract management7.6209 Ratings8.0112 Ratings
Quote & order management7.8192 Ratings8.2109 Ratings
Interaction tracking8.1223 Ratings8.2111 Ratings
Channel / partner relationship management7.9184 Ratings7.8110 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.7
99 Ratings
2% above category average
SAP Sales Cloud
8.1
103 Ratings
7% above category average
Case management8.097 Ratings7.598 Ratings
Call center management7.678 Ratings8.592 Ratings
Help desk management7.582 Ratings8.295 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
8.2
239 Ratings
8% above category average
SAP Sales Cloud
7.7
107 Ratings
1% above category average
Lead management8.4234 Ratings7.5106 Ratings
Email marketing7.9201 Ratings7.994 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.9
242 Ratings
4% above category average
SAP Sales Cloud
7.9
115 Ratings
4% above category average
Task management8.0231 Ratings7.9111 Ratings
Billing and invoicing management7.474 Ratings7.896 Ratings
Reporting8.2195 Ratings8.1105 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
8.1
255 Ratings
7% above category average
SAP Sales Cloud
8.2
114 Ratings
8% above category average
Forecasting7.8223 Ratings8.3107 Ratings
Pipeline visualization8.0242 Ratings7.9107 Ratings
Customizable reports8.4252 Ratings8.3110 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.6
246 Ratings
13% above category average
SAP Sales Cloud
7.9
111 Ratings
5% above category average
Custom fields8.7244 Ratings8.1111 Ratings
Custom objects8.6233 Ratings7.6107 Ratings
Scripting environment8.5173 Ratings8.294 Ratings
API for custom integration8.5203 Ratings7.699 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.9
247 Ratings
7% above category average
SAP Sales Cloud
8.7
114 Ratings
4% above category average
Single sign-on capability9.0215 Ratings9.0109 Ratings
Role-based user permissions8.9219 Ratings8.4108 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
8.2
156 Ratings
11% above category average
SAP Sales Cloud
7.4
83 Ratings
1% above category average
Social data8.3154 Ratings7.883 Ratings
Social engagement8.1152 Ratings7.081 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
8.1
212 Ratings
11% above category average
SAP Sales Cloud
8.0
97 Ratings
9% above category average
Marketing automation8.2208 Ratings8.193 Ratings
Compensation management8.0142 Ratings7.980 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.4
227 Ratings
0% above category average
SAP Sales Cloud
7.9
99 Ratings
7% above category average
Mobile access7.4227 Ratings7.999 Ratings
Best Alternatives
Salesforce Sales CloudSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Sales CloudSAP Sales Cloud
Likelihood to Recommend
8.7
(392 ratings)
8.6
(131 ratings)
Likelihood to Renew
9.7
(58 ratings)
8.8
(7 ratings)
Usability
8.0
(121 ratings)
6.7
(7 ratings)
Availability
9.8
(27 ratings)
8.0
(1 ratings)
Performance
9.0
(18 ratings)
8.0
(1 ratings)
Support Rating
7.8
(92 ratings)
8.8
(10 ratings)
In-Person Training
7.9
(11 ratings)
-
(0 ratings)
Online Training
9.1
(15 ratings)
7.0
(2 ratings)
Implementation Rating
1.2
(18 ratings)
8.0
(1 ratings)
Configurability
10.0
(2 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
-
(0 ratings)
Product Scalability
8.7
(52 ratings)
8.3
(91 ratings)
Professional Services
9.3
(8 ratings)
-
(0 ratings)
User Testimonials
Salesforce Sales CloudSAP Sales Cloud
Likelihood to Recommend
Salesforce
Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.
Read full review
SAP
It is appropriate to have analysis, forecasts, and sales automation that allow the advisor to focus on other things because SAP Sales Cloud helps to capture potential clients, having a complete and detailed history of each one, their tastes and preferences can be validated, which helps to turn them into potential clients.
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
Read full review
SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
Read full review
Cons
Salesforce
  • Sometimes setting up the interface can be overly complex.
  • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
  • Wish there was more connection between the salesforce apps like service and sales.
Read full review
SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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SAP
No answers on this topic
Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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SAP
No answers on this topic
Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
Salesforce
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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SAP
No answers on this topic
Scalability
Salesforce
Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
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SAP
SAP Sales Cloud scalability and flexibility are highly beneficial to our global operations; we can easily manage additional languages, regions, and currencies.......... with great simplicity, we can manage a high volume of data(of sales, customers....)and perfectly handle increased data loads and transactions. It becomes much easier to maintain performance effectively. SAP Sales Cloud gives us options to add and modify features as per our needs for ease of adapting to our daily growing business and changing situations.
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Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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SAP
No answers on this topic
Return on Investment
Salesforce
  • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
  • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
  • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
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SAP
  • Integration with additional sales tools, such as LinkedIn Sales Navigator, greatly improves the speed and efficiency of our entire process.
  • Standard templates facilitate easy and efficient lead interaction.
  • The time is reduced and representative job productivity increases when SAP Sales Cloud is used.
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ScreenShots

Salesforce Sales Cloud Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization