What users are saying about
41 Ratings
41 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

SDL Tridion

SDL Tridion works well for organizations with a large website with a lot of content to continuously create and manage. The use of page templates and component presentations makes creating new pages fairly straightforward. It can be a little cumbersome when it comes to trying to "break from the norm" and build web pages that are outside of the template-driven format; however, there are ways around this to create pages that break away from the normal page-template format of the website. In this regard, SDL Tridion can be pretty flexible, allowing us to create a lot of custom functionality to keep up with constantly changing web trends.
Anonymous | TrustRadius Reviewer

WixAnswers.com

We only use it for the online knowledge base, so I can't speak to the rest of the functionality. However, building out the knowledge base works very well and is quick and easy to use.
Darren VanderVort, CSPO | TrustRadius Reviewer

Feature Rating Comparison

Security

SDL Tridion
10.0
WixAnswers.com
Role-based user permissions
SDL Tridion
10.0
WixAnswers.com

Platform & Infrastructure

SDL Tridion
9.5
WixAnswers.com
API
SDL Tridion
9.0
WixAnswers.com
Internationalization / multi-language
SDL Tridion
10.0
WixAnswers.com

Web Content Creation

SDL Tridion
7.0
WixAnswers.com
WYSIWYG editor
SDL Tridion
8.0
WixAnswers.com
Code quality / cleanliness
SDL Tridion
9.0
WixAnswers.com
Admin section
SDL Tridion
8.0
WixAnswers.com
Page templates
SDL Tridion
5.0
WixAnswers.com
Library of website themes
SDL Tridion
5.0
WixAnswers.com
Mobile optimization / responsive design
SDL Tridion
6.0
WixAnswers.com
Publishing workflow
SDL Tridion
10.0
WixAnswers.com
Form generator
SDL Tridion
5.0
WixAnswers.com

Web Content Management

SDL Tridion
6.6
WixAnswers.com
Content taxonomy
SDL Tridion
10.0
WixAnswers.com
SEO support
SDL Tridion
9.0
WixAnswers.com
Bulk management
SDL Tridion
6.0
WixAnswers.com
Availability / breadth of extensions
SDL Tridion
5.0
WixAnswers.com
Community / comment management
SDL Tridion
3.0
WixAnswers.com

Self Help Community

SDL Tridion
WixAnswers.com
9.1
External knowledge base
SDL Tridion
WixAnswers.com
9.1

Pros

SDL Tridion

  • Makes it easy to spin up a new site quickly
  • Allows for numerous users to work on the same site without conflicting with each other's changes
  • Allows you to unpublish changes or revert to old versions if you make a mistake
  • Allows you to time publishing actions (for example, you can set it to happen overnight)
Kirsten McGlone | TrustRadius Reviewer

WixAnswers.com

  • Usability - very easy to set up, brand, configure and continue to add new articles ongoing
  • Localization - Connecting with Crowding allows to easily localize articles using AI
  • Article creation - very simple, easy to build, organize and publish.
Darren VanderVort, CSPO | TrustRadius Reviewer

Cons

SDL Tridion

  • Doesn't work well in all browsers. Tridion is a Microsoft product so they really push IE; however, now-a-days it SHOULD work in all browsers. Even though they say to use IE, Chrome actually functions the best with Tridion.
  • It uses Dreamweaver Syntax. Dreamweaver syntax is completely out-dated and SDL really needs to come up with a better way of looping through content by using it's own structure or using .NET syntax to loop through items - Dreamweaver syntax is not the way to go
  • Component Templates and Page Templates. Tridion uses Component Templates and Dreamweaver templates to display content and store the content that is to be displayed. These 2 items could easily be converted into 1 group of items, but SDL chose to keep them separate therefore increasing the complexity of Tridion
  • Steep learning curve. Tridion has a very steep learning curve and it will take some time to train people on it. We had to hire 4 Tridion experts (at probably around $1000 / day) to get everyone trained on Tridion and then build the structure for Tridion
Anonymous | TrustRadius Reviewer

WixAnswers.com

  • Localization - Although this works with crowdin integration, really would be great if it was all built in and more seamless.
  • Insights - very limited reporting, only goes back around 90 days.
  • New features - I haven't really seen any new features or functionality in the 2+ years I've been using it.
Darren VanderVort, CSPO | TrustRadius Reviewer

Likelihood to Renew

SDL Tridion

SDL Tridion 6.3
Based on 15 answers
I believe SDL Tridion is the best CMS product out there currently. Every CMS has its problems and strengths but SDL Tridion overall seems like the best solution for large enterprise corporations. The fact that it can be implemented in java or .net makes it attractive to many clients
Piti Itharat | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Usability

SDL Tridion

SDL Tridion 8.5
Based on 2 answers
The editor user interface is very user friendly and in-site editing makes simple updates fast and easy. The extensibility of Tridion is a big plus and the ability to add our own options into the default Tridion interface helps us integrate with external systems. Finally, the user permissions and security system helps us deploy it within our large organization.
Anonymous | TrustRadius Reviewer

WixAnswers.com

No score
No answers yet
No answers on this topic

Alternatives Considered

SDL Tridion

It is a nuclear missile compared to the other handguns and knives on the market today. But it also requires nuclear technicians and expertise that a handgun doesn't require. Do you need to decimate your competition and you have the investment capabilities necessary to put a nuclear missile into the sky? Then definitely do it. Especially if you need a very good multi-lingual blueprint provider like Tridion.
Anonymous | TrustRadius Reviewer

WixAnswers.com

We ultimately selected Wix Answers for the price and that we could localize the platform and articles. WIth WixAnswers the cost is based on users, since our users were low the price was very economical for our needs.
Darren VanderVort, CSPO | TrustRadius Reviewer

Return on Investment

SDL Tridion

  • SDL is a very complex system. Creating custom components by external vendors turned out to be expensive.
  • The learning curve is very slow, so training takes a lot of time and cost.
  • The revamped corporate site looks clean, modern, and is mobile-friendly.
Anonymous | TrustRadius Reviewer

WixAnswers.com

  • Online knowledge base was critical for our platform. With the price that we pay for this service, it more than pays for itself.
Darren VanderVort, CSPO | TrustRadius Reviewer

Screenshots

Pricing Details

SDL Tridion

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SDL Tridion Editions & Modules

Additional Pricing Details

WixAnswers.com

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$80

WixAnswers.com Editions & Modules

Edition
Self Service$241
Multi-Channel$601
Unlimited$801
Call Center$561
  1. per agent / per month
Additional Pricing Details
Unlimited package ($80/month per user) includes all support channels in one platform. https://www.wixanswers.com/pricing

Rating Summary

Likelihood to Recommend

SDL Tridion
8.0
WixAnswers.com
7.3

Likelihood to Renew

SDL Tridion
6.3
WixAnswers.com

Usability

SDL Tridion
8.5
WixAnswers.com

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