SentiOne vs. Trend Micro Vision One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SentiOne
Score 6.5 out of 10
N/A
SentiOne is an AI-powered customer service automation platform. It consists of three modules: Listen, React, and Automate. Listen is a comprehensive social listening solution which monitors the entire public internet (including social media), utilising proprietary algorithms to generate insights and detect sentiment behind posts. React is an all-in-one customer service management and automation platform, which allows teams to manage online conversations on dozens of channel from the same tool.…
$299
per account
Trend Micro Vision One
Score 8.1 out of 10
N/A
The Trend Micro Vision One platform includes advanced XDR capabilities that collect and correlate deep activity data across multiple vectors – email, endpoints, servers, cloud workloads, and networks - to enable a level of detection and investigation that the vendor states is difficult or impossible to achieve with SIEM, EDR, or other individual point solutions.N/A
Pricing
SentiOneTrend Micro Vision One
Editions & Modules
Team
$299
per account
Enterprise
Custom Pricing
per account
No answers on this topic
Offerings
Pricing Offerings
SentiOneTrend Micro Vision One
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$299 per accountNo setup fee
Additional Details
More Pricing Information
Best Alternatives
SentiOneTrend Micro Vision One
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
SentinelOne Singularity
SentinelOne Singularity
Score 9.1 out of 10
Medium-sized Companies
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
Enterprises
Emplifi Social Marketing Cloud
Emplifi Social Marketing Cloud
Score 8.9 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SentiOneTrend Micro Vision One
Likelihood to Recommend
10.0
(1 ratings)
9.1
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
SentiOneTrend Micro Vision One
Likelihood to Recommend
SentiOne
SentiOne is one of the best available platforms in the market dealing in customer automation on AI level to help businesses grow. We are very much impressed by their services, all in all as they are offering the best possible solutions to every problem which makes it more reliable and trusted in order to handle business.
Read full review
Trend Micro
We were using Trend Micro Vision One as a demo and had a virus alert. Vision One gave us complete visibility into the incident and allowed us to easily perform incident response and glen up the laptop in question.
Read full review
Pros
SentiOne
  • The platform easily measures social media, blogs, posts worldwide using different algorithms, collects public mentions, and automatically analyzes the situation then provides a customizable solution that will have more chances to get accepted and will work fine.
  • It has the best features to be the best in terms of functionalities and features include in it.
  • Daily report feature is also very intuitive.
Read full review
Trend Micro
  • Visibility of Threats and how they are trying to communicate out.
  • Using predictive analytics and machine learning to monitor for emerging threats.
  • Increased Risk Visibility that ties back to the MITRE ATT&CK Framework.
  • Easy integration with Apex One.
Read full review
Cons
SentiOne
  • Customer support of SentiOne is not up to mark.
  • They need to be more accessible and responsive to our questions instead of making us hold for hours and do not provide any solution which is tiring and less professional.
  • Customer support needs a lot of attention and has more knowledge about the platform to be helpful.
Read full review
Trend Micro
  • It is a great product and continually improving.
Read full review
Likelihood to Renew
SentiOne
No answers on this topic
Trend Micro
We are very happy with the product and impressed with their future road map of features.
Read full review
Usability
SentiOne
I just love to use this amazing software.
Read full review
Trend Micro
No answers on this topic
Support Rating
SentiOne
It is very supportive. I am a very contented user.
Read full review
Trend Micro
They have helped walk us through setup and made sure everything was properly configured.
Read full review
Alternatives Considered
SentiOne
SentiOne is a major part of our organization. We are solving a lot of problems in the organization by using SentiOne. It has been operational in our organization for a long time and has a great find for us all in all. I like that feature that it gives me all information about new mentions to my inbox every day and informs me about it which gives day-to-day insights, change or update strategies.
Read full review
Trend Micro
We were already using Apex One and Trend Micro Vision One easily integrated into our existing services.
Read full review
Return on Investment
SentiOne
  • The best feature that I like the most and have been using for a long time that its analytical section is up to mark.
  • When I open the analytical section it gives me the all insights of my audience including their gender, location, days when most of the mentions are published which is great to have. It is best to have more marketing wins as it does not limit the searches of keywords.
  • This helps to search multiple phrases connected with a marketing strategy which is life and most recent in trends.
Read full review
Trend Micro
  • Improved visibility into incidents.
  • Uses analytics & threat intelligence to look for indicators of compromise when it comes to new threats like the RUYK Ransomeware and Darkside.
Read full review
ScreenShots

SentiOne Screenshots

Screenshot of Sentiment analysis widgets tell how many of mentions had positive, negative or neutral meaning.Screenshot of Monitor all mentions of your brand and easily reply to comments, posts, and messages - directly from one tool.Screenshot of Manage every channel from one tool and assign incoming requests to various teams.Screenshot of Set up priorities and automatically assign customer requests from every channel – saving time and ensuring every message gets to where it needs to be.Screenshot of Measure the effectiveness of your customer service team, analyze KPIs and optimize your resources.Screenshot of SentiOne’s intuitive bot-building interface enables you to create multiple scenarios and automate your customer service on social media, email, and WhatsApp.