ServiceNow App Engine vs. ServiceNow Customer Service Management
ServiceNow App Engine vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow App Engine | N/A | ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience. | N/A | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
ServiceNow App Engine | ServiceNow Customer Service Management | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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ServiceNow App Engine | ServiceNow Customer Service Management | |
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Low-Code Development |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow App Engine | ServiceNow Customer Service Management | |
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Small Businesses | Creatio Score 9.1 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Quixy Score 9.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quickbase Score 9.2 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow App Engine | ServiceNow Customer Service Management | |
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Likelihood to Recommend | 8.7 (4 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
ServiceNow App Engine | ServiceNow Customer Service Management | |
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Likelihood to Recommend | ServiceNow | ServiceNow |
Pros | ServiceNow | ServiceNow |
Cons | ServiceNow | ServiceNow |
Usability | ServiceNow No answers on this topic | ServiceNow |
Support Rating | ServiceNow No answers on this topic | ServiceNow |
Alternatives Considered | ServiceNow | ServiceNow |
Return on Investment | ServiceNow | ServiceNow |
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