ServiceNow Customer Service Management vs. ServiceNow Field Service Management
ServiceNow Customer Service Management vs. ServiceNow Field Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
ServiceNow Field Service Management | N/A | ServiceNow Field Service Management, available standalone or as part of ServiceNow's Customer Service solution, groups key applications and capabilities into scalable packages that can grow as a business's needs change. These include dynamic scheduling, a dispatcher workspace, a mobile agent, asset cost management, and field service contractor management. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ServiceNow Customer Service Management | ServiceNow Field Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | ServiceNow Field Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Method:CRM Score 9.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | ServiceNow Field Service Management | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | ServiceNow Field Service Management | |
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Likelihood to Recommend | ServiceNow | ServiceNow No answers on this topic |
Pros | ServiceNow | ServiceNow No answers on this topic |
Cons | ServiceNow | ServiceNow No answers on this topic |
Usability | ServiceNow | ServiceNow No answers on this topic |
Support Rating | ServiceNow | ServiceNow No answers on this topic |
Alternatives Considered | ServiceNow | ServiceNow No answers on this topic |
Return on Investment | ServiceNow | ServiceNow No answers on this topic |
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