ServiceNow Customer Service Management vs. TokyWoky Community Platform
ServiceNow Customer Service Management vs. TokyWoky Community Platform
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
TokyWoky Community Platform | Enterprise companies (1,001+ employees) | The vendor states TokyWoky builds custom community platforms that help brands gather, engage and activate passionate customers directly on their website. With its gamified white-label platforms, brand marketers can create a unique experience designed to boost brand loyalty for top customers and transforms loyal customers into advocates. Community member engagement can be leveraged to generate UGC at scale, customer insights, live help and advice for fellow shoppers, and… | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ServiceNow Customer Service Management | TokyWoky Community Platform | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | TokyWoky Community Platform | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Discord Score 8.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | TokyWoky Community Platform | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | TokyWoky Community Platform | |
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Likelihood to Recommend | ServiceNow | Toky Woky No answers on this topic |
Pros | ServiceNow | Toky Woky No answers on this topic |
Cons | ServiceNow | Toky Woky No answers on this topic |
Usability | ServiceNow | Toky Woky No answers on this topic |
Support Rating | ServiceNow | Toky Woky No answers on this topic |
Alternatives Considered | ServiceNow | Toky Woky No answers on this topic |
Return on Investment | ServiceNow | Toky Woky No answers on this topic |
ScreenShots | TokyWoky Community Platform Screenshots |