ServiceNow Customer Service Management vs. Vesta
ServiceNow Customer Service Management vs. Vesta
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Vesta | N/A | Social Media Link headquartered in New York offers Vesta, a brand and customer advocacy solution built on the company's EngageTech platform. | N/A |
ServiceNow Customer Service Management | Vesta | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Vesta | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ServiceNow Customer Service Management | Vesta | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | PowerDMS by NEOGOV Score 9.6 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Experience Cloud Score 8.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Vesta | |
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Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Vesta | |
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Likelihood to Recommend | ServiceNow | Vesta No answers on this topic |
Pros | ServiceNow | Vesta No answers on this topic |
Cons | ServiceNow | Vesta No answers on this topic |
Usability | ServiceNow | Vesta No answers on this topic |
Support Rating | ServiceNow | Vesta No answers on this topic |
Alternatives Considered | ServiceNow | Vesta No answers on this topic |
Return on Investment | ServiceNow | Vesta No answers on this topic |
ScreenShots | Vesta Screenshots |