ServiceNow Customer Service Management vs. Zuper
ServiceNow Customer Service Management vs. Zuper
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A | |
Zuper | N/A | Zuper is a field service management solution for service organizations that streamlines work order management, scheduling, dispatching, invoice/estimates/contracts and digital payments using customizable workflows and settings that don't require a dev resource. It enables users to digitize, automate and optimize field operations and offer on-demand customer experience. Zuper enables residential and commercial businesses including cleaning, HVAC/plumbing/electrical, ISP/POS/IT/MSPs, plumbing,… | N/A |
ServiceNow Customer Service Management | Zuper | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ServiceNow Customer Service Management | Zuper | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
ServiceNow Customer Service Management | Zuper | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
ServiceNow Customer Service Management | Zuper | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Method:CRM Score 9.2 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Jotform Score 8.7 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | ServiceNow Customer Service Management Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow Customer Service Management | Zuper | |
---|---|---|
Likelihood to Recommend | 7.4 (6 ratings) | - (0 ratings) |
Usability | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 9.0 (1 ratings) | - (0 ratings) |
ServiceNow Customer Service Management | Zuper | |
---|---|---|
Likelihood to Recommend | ServiceNow | Zuper Inc No answers on this topic |
Pros | ServiceNow | Zuper Inc No answers on this topic |
Cons | ServiceNow | Zuper Inc No answers on this topic |
Usability | ServiceNow | Zuper Inc No answers on this topic |
Support Rating | ServiceNow | Zuper Inc No answers on this topic |
Alternatives Considered | ServiceNow | Zuper Inc No answers on this topic |
Return on Investment | ServiceNow | Zuper Inc No answers on this topic |
ScreenShots |