35 Ratings
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Score 7.6 out of 100
27 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance

Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Feature Rating Comparison

Governance, Risk & Compliance

ServiceNow Governance, Risk, and Compliance
6.9
ServiceNow Now Platform
Common repository of GRC items
ServiceNow Governance, Risk, and Compliance
6.4
ServiceNow Now Platform
Risk management
ServiceNow Governance, Risk, and Compliance
6.5
ServiceNow Now Platform
Integration with Corporate Performance Management (CPM) systems
ServiceNow Governance, Risk, and Compliance
7.7
ServiceNow Now Platform
GRC policy management
ServiceNow Governance, Risk, and Compliance
6.3
ServiceNow Now Platform
Incident management
ServiceNow Governance, Risk, and Compliance
7.4
ServiceNow Now Platform

Pros

ServiceNow Governance, Risk, and Compliance

  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

ServiceNow Governance, Risk, and Compliance

  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
Nick Bettes, CRISC, MBA | TrustRadius Reviewer

ServiceNow Now Platform

  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
James Molnar | TrustRadius Reviewer

Usability

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.2
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

ServiceNow Governance, Risk, and Compliance

ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Alternatives Considered

ServiceNow Governance, Risk, and Compliance

TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk
Anonymous | TrustRadius Reviewer

Return on Investment

ServiceNow Governance, Risk, and Compliance

  • Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.
James Molnar | TrustRadius Reviewer

Pricing Details

ServiceNow Governance, Risk, and Compliance

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

ServiceNow Governance, Risk, and Compliance
7.3
ServiceNow Now Platform
9.5

Usability

ServiceNow Governance, Risk, and Compliance
7.2
ServiceNow Now Platform

Support Rating

ServiceNow Governance, Risk, and Compliance
7.4
ServiceNow Now Platform
10.0

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