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85 Ratings
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

ServiceNow Now Platform

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Feature Set Ratings

    Governance, Risk & Compliance

    7.1

    ServiceNow Governance, Risk, and Compliance

    71%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    ServiceNow Governance, Risk, and Compliance ranks higher in 5/5 features

    Common repository of GRC items

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Risk management

    7.3
    73%
    6 Ratings
    N/A
    0 Ratings

    Integration with Corporate Performance Management (CPM) systems

    6.5
    65%
    6 Ratings
    N/A
    0 Ratings

    GRC policy management

    6.7
    67%
    6 Ratings
    N/A
    0 Ratings

    Incident management

    7.7
    77%
    6 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • ServiceNow Now Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    8.4

    ServiceNow Governance, Risk, and Compliance

    84%
    7 Ratings
    8.7

    ServiceNow Now Platform

    87%
    27 Ratings

    Likelihood to Renew

    ServiceNow Governance, Risk, and Compliance

    N/A
    0 Ratings
    10.0

    ServiceNow Now Platform

    100%
    1 Rating

    Usability

    7.3

    ServiceNow Governance, Risk, and Compliance

    73%
    4 Ratings
    8.8

    ServiceNow Now Platform

    88%
    21 Ratings

    Support Rating

    7.4

    ServiceNow Governance, Risk, and Compliance

    74%
    4 Ratings
    8.6

    ServiceNow Now Platform

    86%
    25 Ratings

    Contract Terms and Pricing Model

    ServiceNow Governance, Risk, and Compliance

    N/A
    0 Ratings
    8.7

    ServiceNow Now Platform

    87%
    10 Ratings

    Professional Services

    ServiceNow Governance, Risk, and Compliance

    N/A
    0 Ratings
    8.2

    ServiceNow Now Platform

    82%
    5 Ratings

    Likelihood to Recommend

    ServiceNow Governance, Risk, and Compliance

    Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
    Varun Dhingra | TrustRadius Reviewer

    Pros

    ServiceNow Governance, Risk, and Compliance

    • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
    • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
    • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
    • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
    • Able to integrate with internal tools via API call and act as single page to view all the information
    Anonymous | TrustRadius Reviewer

    Cons

    ServiceNow Governance, Risk, and Compliance

    • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
    • Easier way to implement workflow.
    • Offering better metrics without buying add-on tools.
    Nick Bettes, CRISC, MBA | TrustRadius Reviewer

    ServiceNow Now Platform

    • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
    • Tutorials on how to be the best at reporting in servicenow
    • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
    • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ServiceNow Governance, Risk, and Compliance

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ServiceNow Now Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    ServiceNow Governance, Risk, and Compliance

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 10.0
    Based on 1 answer
    Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
    Anonymous | TrustRadius Reviewer

    Usability

    ServiceNow Governance, Risk, and Compliance

    ServiceNow Governance, Risk, and Compliance 7.3
    Based on 4 answers
    I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow Now Platform 8.8
    Based on 21 answers
    As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
    Anonymous | TrustRadius Reviewer

    Support Rating

    ServiceNow Governance, Risk, and Compliance

    ServiceNow Governance, Risk, and Compliance 7.4
    Based on 4 answers
    It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 25 answers
    They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
    Althia Cardoza | TrustRadius Reviewer

    Alternatives Considered

    ServiceNow Governance, Risk, and Compliance

    This is a mature product like all the other service now modules, if you can budget for it you can not go wrong.
    Sawan Joshi - CISSP CISM CIPPE TOGAF | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    ServiceNow Governance, Risk, and Compliance

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.7
    Based on 10 answers
    Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
    Jeff Lowenthal | TrustRadius Reviewer

    Professional Services

    ServiceNow Governance, Risk, and Compliance

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.2
    Based on 5 answers
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Prad Das | TrustRadius Reviewer

    Return on Investment

    ServiceNow Governance, Risk, and Compliance

    • Everyone knows what's happening. No excuses.
    • Quick to connect people, to vote for a change to be applied, for example.
    • Lots of information in the technician interface.
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
    Adrina Patterson | TrustRadius Reviewer

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