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The ticket management tool that every support team needs
April 13, 2022

The ticket management tool that every support team needs

Adrina Patterson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Now Platform

It is a fairly intuitive tool, easy to set up, and easy to use. The dashboards are highly customizable, so users will have at a glance what they need making everything faster and less agonizing. Managing tickets is fairly straightforward and much less strenuous than it was before. Receiving, assigning, and resolving support tickets is much faster, helping us to provide better service internally and externally. It is powerful and integrates many functions while still being fast and working smoothly.
  • Within my organization we started using this tool for IT ticket management because it is fast, easy to understand, its interface is simple and everything works well and smoothly.
  • The control panel is customizable, we can adapt it to our needs and comfort.
  • Its ticket manager is excellent and it is easy to track tickets based on their status, everything is more organized and easy to understand.
  • In terms of analytics, it also performs very well and the reports it generates present information of great value to our work team; it has come to simplify the life of those of us who work providing internal and external support.
  • It is a robust tool and although it is easy to understand, it takes a little time to master at first.
  • The visual dashboard has a little room for improvement, it could have more features.
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
The support is fast, whenever we have a problem they help us solve it easily.

Do you think ServiceNow Now Platform delivers good value for the price?

Yes

Are you happy with ServiceNow Now Platform's feature set?

Yes

Did ServiceNow Now Platform live up to sales and marketing promises?

Yes

Did implementation of ServiceNow Now Platform go as expected?

Yes

Would you buy ServiceNow Now Platform again?

Yes

The program has good usability, has allowed us to adapt faster to the tool and streamline our support work significantly.
It offers excellent professional services and tools that have helped us in improving all our processes.
ServiceNow is a totally complete tool, its price has been fair for everything it has offered us.
It is a tool that I would recommend without hesitation to any type of organization; it is important to provide quality support and this software puts all the necessary resources at the users' fingertips to make it possible; it is visually pleasing, it is fast and everything works quickly and smoothly. Managing IT tickets couldn't be easier, faster, or more efficient.