ServiceNow IT Operations Management vs. Squadcast

We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.

We tied Squadcast into our CI/CD pipeline for Airflow monitoring of workflows, and had it looking for failures and specific jobs. Then communicating out to a resource group with automated no answer or response next person communication. A lot of tools stop at one generic communication, but Squadcast allows you to take it a step further.

Incentivized

• The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
• The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
• With AI driven classification, it's easy to track outage impacts

Incentivized

• Allows you to configure monitoring on events across the enterprise
• Very flexible in the channels that you can communicate to - i.e. Slack, Email, SMS, etc...
• Provides integrations into the systems that you use on a daily basis
• Has a very easy to use online interface that comes with little to no learning curve

Incentivized

• Scan network is limited to their discovery tool, which is costly
• Integration to jamf and ubunto tools
• Agents TCO
• integration to password management tools which are critical for successful scans

Incentivized

• Can be costly depending on how deep your budget is!
• Support is not always the best

Incentivized

BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.

Squadcast is a much more user friendly product that works with multiple platforms and tools. I can't say this easily for the other tools that I've used

Incentivized

• With the regular use of ServiceNow IT Operations Management platform, our incident resolution time has gone down by over 90% over the past year
• Our access and role granting process has been streamlined leading to increased developer hours by around ~90 PM
• With the enablement of AIOps driven impact prediction, we expect an improvement of user communication time by over 90%

Incentivized

• Squadcast has allowed us to reduce cost of an incident overall by reducing time to find an issue, communicate, and get an assigned resource.
• Squadcast has created an increased awareness among teams in the enterprise of services and processes.

Incentivized