ServiceNow IT Service Management vs. USU IT Service Management
ServiceNow IT Service Management vs. USU IT Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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ServiceNow IT Service Management | N/A | ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management, and (on the higher tier ITSM Professional plan) ITAM and software asset management. | $10,000 per year | |
USU IT Service Management | N/A | USU IT Service Management, formerly Valuemation, is an ITSM solution from German-headquartered company USU Software. It is offered as a central tool for enterprise service management across a company and a solution to automate processes across departments. It can manage complex service processes, on-premises or in the cloud, with tools to plan, operate and control IT using a range of mix-and-match modules and artificial intelligence (AI) applications. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
ServiceNow IT Service Management | USU IT Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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ServiceNow IT Service Management | USU IT Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ServiceNow IT Service Management | USU IT Service Management | |
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Likelihood to Recommend | 8.3 (78 ratings) | - (0 ratings) |
Likelihood to Renew | 9.0 (13 ratings) | - (0 ratings) |
Usability | 6.3 (11 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 7.3 (22 ratings) | - (0 ratings) |
Online Training | 1.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (3 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
ServiceNow IT Service Management | USU IT Service Management | |
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Likelihood to Recommend | ServiceNow | USU Software AG No answers on this topic |
Pros | ServiceNow | USU Software AG No answers on this topic |
Cons | ServiceNow | USU Software AG No answers on this topic |
Likelihood to Renew | ServiceNow | USU Software AG No answers on this topic |
Usability | ServiceNow | USU Software AG No answers on this topic |
Reliability and Availability | ServiceNow | USU Software AG No answers on this topic |
Performance | ServiceNow | USU Software AG No answers on this topic |
Support Rating | ServiceNow | USU Software AG No answers on this topic |
Online Training | ServiceNow | USU Software AG No answers on this topic |
Implementation Rating | ServiceNow | USU Software AG No answers on this topic |
Alternatives Considered | ServiceNow | USU Software AG No answers on this topic |
Scalability | ServiceNow | USU Software AG No answers on this topic |
Return on Investment | ServiceNow | USU Software AG No answers on this topic |
ScreenShots |