What users are saying about
23 Ratings
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Score 7.6 out of 100
4 Ratings
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Score 4 out of 100

Feature Set Ratings

    Sales Force Automation

    ServiceTitan

    Feature Set Not Supported
    N/A
    5.6

    Talisma Social CRM

    56%
    Talisma Social CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Workflow management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Territory management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Opportunity management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Contract management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Quote & order management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Interaction tracking

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Channel / partner relationship management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Customer Service & Support

    ServiceTitan

    Feature Set Not Supported
    N/A
    4.7

    Talisma Social CRM

    47%
    Talisma Social CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Call center management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Help desk management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Marketing Automation

    ServiceTitan

    Feature Set Not Supported
    N/A
    4.0

    Talisma Social CRM

    40%
    Talisma Social CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Email marketing

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    CRM Project Management

    ServiceTitan

    Feature Set Not Supported
    N/A
    6.0

    Talisma Social CRM

    60%
    Talisma Social CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Billing and invoicing management

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Reporting

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    CRM Reporting & Analytics

    ServiceTitan

    Feature Set Not Supported
    N/A
    5.7

    Talisma Social CRM

    57%
    Talisma Social CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Pipeline visualization

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Customization

    ServiceTitan

    Feature Set Not Supported
    N/A
    6.3

    Talisma Social CRM

    63%
    Talisma Social CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Custom objects

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scripting environment

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    API for custom integration

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Security

    ServiceTitan

    Feature Set Not Supported
    N/A
    5.5

    Talisma Social CRM

    55%
    Talisma Social CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Social CRM

    ServiceTitan

    Feature Set Not Supported
    N/A
    4.0

    Talisma Social CRM

    40%
    Talisma Social CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Social engagement

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Integrations with 3rd-party Software

    ServiceTitan

    Feature Set Not Supported
    N/A
    3.5

    Talisma Social CRM

    35%
    Talisma Social CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Compensation management

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Platform

    ServiceTitan

    Feature Set Not Supported
    N/A
    4.0

    Talisma Social CRM

    40%
    Talisma Social CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Attribute Ratings

    • ServiceTitan is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.8

    ServiceTitan

    68%
    11 Ratings
    4.0

    Talisma Social CRM

    40%
    1 Rating

    Likelihood to Recommend

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Joyce Engelsen | TrustRadius Reviewer

    Talisma Social CRM

    If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
    Anonymous | TrustRadius Reviewer

    Pros

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    John Chavez | TrustRadius Reviewer

    Talisma Social CRM

    • Tracks information.
    • Sorts and categorizes data.
    • A lot of flexibility.
    Anonymous | TrustRadius Reviewer

    Cons

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Courtney Van Delden | TrustRadius Reviewer

    Talisma Social CRM

    • Not easy to use.
    • Takes a lot of time to understand the basics.
    • Issues with data and lists.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    ServiceTitan

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Required

    Starting Price

    $125 per technician/per month

    ServiceTitan Editions & Modules

    Edition
    ServiceTitan$3981
    ServiceTitan$1252
    1. per month
    2. per technician/per month
    Additional Pricing Details

    Talisma Social CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Starting Price

    Talisma Social CRM Editions & Modules

    Additional Pricing Details

    Alternatives Considered

    ServiceTitan

    No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
    Anonymous | TrustRadius Reviewer

    Talisma Social CRM

    Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    ServiceTitan

    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Evan Rasmussen | TrustRadius Reviewer

    Talisma Social CRM

    • Positive: It has helped find new leads.
    • Positive: It has helped run reports.
    • Negative: It has taken a lot of time to manage.
    Anonymous | TrustRadius Reviewer

    Screenshots

    Add comparison