What users are saying about
12 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

ServiceTitan

ServiceTitan is excellent for a medium-sized to large-sized company, but I would not recommend it for organizations with smaller field staff and customer base. ServiceTitan has a lot of strengths and is getting better in the areas that they lack. I will say that their customer service and account managers are improving, but at the beginning of the year, it was impossible to get answers to questions. ServiceTitan can easily become the lifeline of your organization because of how powerful that is. I can say that that is such a disaster when the site goes down, which doesn't happen often but does happen. It brings the entire business to a grinding halt. Additionally, their phone software still has a lot of room for growth and is where I am least satisfied as we consistently have calls dropping.
Lauren Morgan | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

ServiceTitan
Talisma Social CRM
5.6
Customer data management / contact management
ServiceTitan
Talisma Social CRM
8.0
Workflow management
ServiceTitan
Talisma Social CRM
6.0
Territory management
ServiceTitan
Talisma Social CRM
6.0
Opportunity management
ServiceTitan
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
ServiceTitan
Talisma Social CRM
3.0
Contract management
ServiceTitan
Talisma Social CRM
4.0
Quote & order management
ServiceTitan
Talisma Social CRM
5.0
Interaction tracking
ServiceTitan
Talisma Social CRM
9.0
Channel / partner relationship management
ServiceTitan
Talisma Social CRM
5.0

Customer Service & Support

ServiceTitan
Talisma Social CRM
4.7
Case management
ServiceTitan
Talisma Social CRM
3.0
Call center management
ServiceTitan
Talisma Social CRM
5.0
Help desk management
ServiceTitan
Talisma Social CRM
6.0

Marketing Automation

ServiceTitan
Talisma Social CRM
4.0
Lead management
ServiceTitan
Talisma Social CRM
5.0
Email marketing
ServiceTitan
Talisma Social CRM
3.0

CRM Project Management

ServiceTitan
Talisma Social CRM
6.0
Task management
ServiceTitan
Talisma Social CRM
7.0
Billing and invoicing management
ServiceTitan
Talisma Social CRM
4.0
Reporting
ServiceTitan
Talisma Social CRM
7.0

CRM Reporting & Analytics

ServiceTitan
Talisma Social CRM
5.7
Forecasting
ServiceTitan
Talisma Social CRM
5.0
Pipeline visualization
ServiceTitan
Talisma Social CRM
3.0
Customizable reports
ServiceTitan
Talisma Social CRM
9.0

Customization

ServiceTitan
Talisma Social CRM
6.3
Custom fields
ServiceTitan
Talisma Social CRM
9.0
Custom objects
ServiceTitan
Talisma Social CRM
8.0
Scripting environment
ServiceTitan
Talisma Social CRM
3.0
API for custom integration
ServiceTitan
Talisma Social CRM
5.0

Security

ServiceTitan
Talisma Social CRM
5.5
Single sign-on capability
ServiceTitan
Talisma Social CRM
2.0
Role-based user permissions
ServiceTitan
Talisma Social CRM
9.0

Social CRM

ServiceTitan
Talisma Social CRM
4.0
Social data
ServiceTitan
Talisma Social CRM
5.0
Social engagement
ServiceTitan
Talisma Social CRM
3.0

Integrations with 3rd-party Software

ServiceTitan
Talisma Social CRM
3.5
Marketing automation
ServiceTitan
Talisma Social CRM
4.0
Compensation management
ServiceTitan
Talisma Social CRM
3.0

Platform

ServiceTitan
Talisma Social CRM
4.0
Mobile access
ServiceTitan
Talisma Social CRM
4.0

Pros

ServiceTitan

  • Manage upcoming appointments for memberships.
  • Track technician's sales and performance.
  • Good client database.
  • Campaign tracking and call recording tied to customers file.
  • Job history.
  • Equipment history.
  • Paperless invoices.
  • Integrations and API with other products.
  • Track technicians with GPS.
Cherie Hudson | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

ServiceTitan

  • I only have one piece of advice per our managers. One of their biggest frustrations when it comes to logistics software is that it doesn't always speak well with other systems be it with an HRIS system or an LMS. As a training manager, I consider the LMS component huge. So really what we think would be an improvement would be an open source ideology that allows your platform to integrate with others easily.
John Chavez | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Alternatives Considered

ServiceTitan

We used ESC for over 20 years. When they released FieldEdge, we gave it a try, but it fell short from our expectations. The software had a slow loading time and was not reliable. They were features in FieldEdge that I wish ServiceTitan had for sure, but the overall reliability of ServiceTitan overshadowed.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

ServiceTitan

  • Significant increase in customers remembering their appointments thanks to our automated job notifications!
  • Tracking a job from the booking to dispatch to completion has never been easier for our team.
Madeline Simpson | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Talisma Social CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

ServiceTitan
8.6
Talisma Social CRM
4.0

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