As essential to your home services business as using Microsoft Office
Updated December 17, 2021

As essential to your home services business as using Microsoft Office

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceTitan

Service Titan is the operating system for our business. All aspects and segments of our business go through the platform. Because of its integrated approach, we're able to provide best-in-class client support and experience. It addresses the problem of scaling dispatching, work orders and client communication in our business. We're able to establish KPIs for field and office staff that wasn't able to be tracked before, so it has enhanced employee accountability as well.
  • Dispatching
  • Client Communication
  • Marketing
  • Payroll integration with Quickbooks
  • System alerts and notifications
  • Expanded API access
  • Ease of Dispatching
  • Job documentation
  • Client Experience
  • Integrated Pricebook
  • We've increased 5-star reviews 10x in the past year
  • Average ticket size has doubled
  • Client cancellations have been reduced by 20%
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.

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Service Titan is the operating system for home services business. It's incredibly powerful for that business model of day-in, day-out home services. Any contractor who does New Construction would not make as good use of this platform for that aspect of their business. Things like progress billing, contracts, change orders, submittals, RFI's are not easily addressed with the software.