As essential to your home services business as using Microsoft Office
Updated December 17, 2021
As essential to your home services business as using Microsoft Office
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with ServiceTitan
Service Titan is the operating system for our business. All aspects and segments of our business go through the platform. Because of its integrated approach, we're able to provide best-in-class client support and experience. It addresses the problem of scaling dispatching, work orders and client communication in our business. We're able to establish KPIs for field and office staff that wasn't able to be tracked before, so it has enhanced employee accountability as well.
Pros
- Dispatching
- Client Communication
- Marketing
Cons
- Payroll integration with Quickbooks
- System alerts and notifications
- Expanded API access
- Ease of Dispatching
- Job documentation
- Client Experience
- Integrated Pricebook
- We've increased 5-star reviews 10x in the past year
- Average ticket size has doubled
- Client cancellations have been reduced by 20%
No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Do you think ServiceTitan delivers good value for the price?
Yes
Are you happy with ServiceTitan's feature set?
Yes
Did ServiceTitan live up to sales and marketing promises?
Yes
Did implementation of ServiceTitan go as expected?
No
Would you buy ServiceTitan again?
Yes
Comments
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