ServiceTitan (From an Accountant's Perspective)
January 03, 2024

ServiceTitan (From an Accountant's Perspective)

Adam VanderHeiden, CPA | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Marketing Pro
  • Pricebook Pro

Overall Satisfaction with ServiceTitan

As an Accounting Manager, integration with our accounting software is a must. ServiceTitan's exports for payments, invoices, and tie-in with inventory tracking is very helpful. They are always adding new features, so the product itself has a more developed feel when I started using it a year and a half ago.
  • Integration with Accounting Software
  • Dashboards
  • Reporting
  • Sales Tax Tracking and Reporting
  • Inventory Feedback with Accounting Software
  • Accounts Receivable Tracking
  • Revenue has almost doubled in the 3.5 years since we started using ServiceTitan. ServiceTitan has allowed us to scale the business well.
I haven't done product comparisons. ServiceTitan just had so many features we found helpful. From sales and job scheduling, to technician dispatching, to inventory tracking, to reporting and dashboards, to time cards, there was a lot that we were able to upgrade to with ServiceTitan. I think the company is growing and heading in a good direction.

Do you think ServiceTitan delivers good value for the price?

Not sure

Are you happy with ServiceTitan's feature set?

Yes

Did ServiceTitan live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceTitan go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceTitan again?

Yes

Well suited for larger companies, and companies that can take advantage of numerous features like dispatching, inventory, etc. Smaller shops may not find ServiceTitan as helpful or at least potentially complicated for a scaled back operation. It doesn't have accounting software, so make sure you have QuickBooks or something similar.