What users are saying about
2 Ratings
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Score 7.5 out of 101
20 Ratings
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Score 7.5 out of 101

Add comparison

Likelihood to Recommend

Smarsh Connected Suite

This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Sendible

We LOVE SENDIBLE!! In addition to their awesome customer support, Sendible's platform has saved our company time in scheduling out posts (either one at at time or in bulk); is easy to collaborate with your team and find relevant useful content. If you are an agency, they also have a white label version available which is pretty cost-effective.
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Feature Rating Comparison

Listening/monitoring

Smarsh Connected Suite
Sendible
7.3
Boolean keyword searches
Smarsh Connected Suite
Sendible
9.0
Filtering out noise/spam
Smarsh Connected Suite
Sendible
3.0
Sentiment analysis
Smarsh Connected Suite
Sendible
9.0
Broad channel coverage
Smarsh Connected Suite
Sendible
8.0

Publishing

Smarsh Connected Suite
Sendible
7.9
Content planning and scheduling
Smarsh Connected Suite
Sendible
8.8
Audience targeting
Smarsh Connected Suite
Sendible
7.0
Content optimization
Smarsh Connected Suite
Sendible
6.5
Workflow management
Smarsh Connected Suite
Sendible
9.3

Engagement

Smarsh Connected Suite
Sendible
8.4
Automated routing and prioritization
Smarsh Connected Suite
Sendible
8.3
Customer interaction histories
Smarsh Connected Suite
Sendible
9.0
Bulk actions
Smarsh Connected Suite
Sendible
8.0

Marketing

Smarsh Connected Suite
Sendible
4.7
Lead generation
Smarsh Connected Suite
Sendible
8.0
Content marketing
Smarsh Connected Suite
Sendible
8.8
Paid media management
Smarsh Connected Suite
Sendible
1.0
Campaigns and promotions
Smarsh Connected Suite
Sendible
1.0

Channel coverage/integration

Smarsh Connected Suite
Sendible
9.3
Twitter
Smarsh Connected Suite
Sendible
10.0
Facebook
Smarsh Connected Suite
Sendible
9.5
LinkedIn
Smarsh Connected Suite
Sendible
9.0
Google+
Smarsh Connected Suite
Sendible
9.0
Instagram
Smarsh Connected Suite
Sendible
8.7
Pinterest
Smarsh Connected Suite
Sendible
10.0
YouTube
Smarsh Connected Suite
Sendible
9.0

Reporting/analytics

Smarsh Connected Suite
Sendible
7.4
Campaign success analytics
Smarsh Connected Suite
Sendible
6.7
Real-time tracking
Smarsh Connected Suite
Sendible
8.3
Competitor analysis
Smarsh Connected Suite
Sendible
7.0

Account management

Smarsh Connected Suite
Sendible
9.4
Role-based user permissions & privileges
Smarsh Connected Suite
Sendible
9.7
Mobile access
Smarsh Connected Suite
Sendible
9.0

Pros

  • Filtering capabilities for both URL and Social Media were easy to implement and manage by the security team. These features allow you to grant or deny access to various user groups as needed all the way to an individual grant or deny. It offers a vary large robust list of configuration options.
  • If you have a need for storing and later discovering Instant Messaging conversations or even messaging in social media then this is the tool to deploy. At that time when we chose this product, none of the other products were capable of meeting the feature set that Actiance offered.
  • Ease of deployment. Its abilities for integration with LDAP and Active directory give a wide set of deployment options.
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  • Scheduling ads to run at specific high traffic times during the day.
  • Scheduling postings for events at particular times.
  • Categorizing all of our postings into one forum that can easily be checked and utilized as well as marking if we have responded to the inquiry/post.
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Cons

  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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  • Slow to load.
  • User guide and help function were really poor, and live support never seemed available in UK office hours. It's pretty intuitive but there's no help.
  • Connection to LinkedIn didn't seem to work.
  • Really struggled to identify a single benefit of using this over simply working with platforms directly. Yes, there were a couple more metrics visible, but it just didn't give business benefits.
Katherine Pomfret profile photo

Likelihood to Renew

Smarsh Connected Suite8.1
Based on 2 answers
Its not often that you come across a platform that is as easy to deploy as this one was. Once deployed it is an easy configure and forget appliance, but then you wouldn't get to benefit from its many other available features.
No photo available
Sendible8.0
Based on 4 answers
It's served me well in the past, I would want to have it as a tool in my arsenal in the future
No photo available

Alternatives Considered

This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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I've used full marketing automation platforms, which contain this functionality and much more. I've used HootSuite. Sendible is cheap and doesn't work very well. Give it a trial. If it works for you, great! But consider what your social media goals are. Saving yourself time on reporting or on engaging with your audience is not a sensible marketing goal. I doubt Sendible can help you grow engagement levels, identify new leads in a B2B context, monitor competitors well, or nurture leads.
Katherine Pomfret profile photo

Return on Investment

  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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  • Its hard to tell the ROI from Sendible. However that does not mean it is useless to my company. We find and utilize the value every day. Without it some of our product offering would be an all day task to complete.
Scott Guttenberger profile photo

Screenshots

Smarsh Connected Suite

Pricing Details

Smarsh Connected Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sendible

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details