Spiceworks Help Desk vs. Sunrise Customer Service Management
Spiceworks Help Desk vs. Sunrise Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A | |
Sunrise Customer Service Management | N/A | Sunrise Customer Service Management is a help desk / ticketing platform, handling the entire service lifecycle. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Spiceworks Help Desk | Sunrise Customer Service Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Spiceworks Help Desk | Sunrise Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Spiceworks Help Desk | Sunrise Customer Service Management | |
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Likelihood to Recommend | 8.8 (82 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (29 ratings) | - (0 ratings) |
Usability | 8.6 (8 ratings) | - (0 ratings) |
Availability | 10.0 (3 ratings) | - (0 ratings) |
Performance | 8.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.7 (26 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (7 ratings) | - (0 ratings) |
Product Scalability | 10.0 (1 ratings) | - (0 ratings) |
Spiceworks Help Desk | Sunrise Customer Service Management | |
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Likelihood to Recommend | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Pros | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Cons | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Likelihood to Renew | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Usability | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Reliability and Availability | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Support Rating | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Implementation Rating | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Alternatives Considered | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
Return on Investment | Spiceworks Ziff Davis | Sunrise Software Ltd. No answers on this topic |
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