Survaider vs. Trustpilot

Survaider

0 Reviews and Ratings

Trustpilot

39 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Survaider	Score 0.0 out of 10	Mid-Size Companies (51-1,000 employees)	Survaider is an online SaaS CEM platform which aims to let enterprises understand voice of customers and act on it, across all their business locations in real time. According to the vendor, Survaider applies machine learning and NLP techniques to let their customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms. Key capabilities include: - Identify key…	N/A
Trustpilot	Score 6.3 out of 10	N/A	Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).	N/A

Pricing

Survaider

Trustpilot

Editions & Modules

No answers on this topic

No answers on this topic

Offerings

Pricing Offerings
Survaider	Trustpilot
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$30

No setup fee

Additional Details

—

—

More Pricing Information

Community Pulse
	Survaider	Trustpilot
Top Pros	No answers on this topic	Pro Search engine Pro Integrates well Pro Simple process
Top Cons	No answers on this topic	Minus Advanced customization Minus Product reviews Minus Review source

Best Alternatives
	Survaider	Trustpilot
Small Businesses	Sogolytics Score 8.9 out of 10	Growave Score 9.4 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10	Bazaarvoice Score 8.3 out of 10
Enterprises	Quadient Inspire Score 9.4 out of 10	Bazaarvoice Score 8.3 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Survaider	Trustpilot
Likelihood to Recommend	- (0 ratings)	2.6 (6 ratings)
Likelihood to Renew	- (0 ratings)	8.0 (1 ratings)
Support Rating	- (0 ratings)	8.7 (4 ratings)

User Testimonials
	Survaider	Trustpilot
Likelihood to Recommend	Survaider No answers on this topic	Trustpilot TrustPilot cannot be trusted. They have consistently removed reviews since I started with them. At first I thought it was a one or two off situation. We recently launched an "ask for reviews" initiative and got several positive reviews and TrustPilot removed all of them, without recourse. This hurts us really badly and initiates drawn-out emails with our customers. TrustPilot is wrong about legitimate reviews and has no clean way to resolve that. They hurt our customer relationships more than helped. Isaiah McPeak COO (Chief Operating Officer) Read full review
Pros	Survaider No answers on this topic	Trustpilot Completing the review for the customer is a simple process which enables us to receive more feedback. The Trustpilot account management team is a true partner working with each department to help with adoption across the company. The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API. Incentivized Melissa Best Director of Digital Marketing Read full review
Cons	Survaider No answers on this topic	Trustpilot Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews. Product reviews should be visible on search engines too. Review requests email templates are not the best. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Survaider No answers on this topic	Trustpilot It's expensive and customer service is not the best. Incentivized Verified User Anonymous Read full review
Support Rating	Survaider No answers on this topic	Trustpilot I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support. Incentivized Melissa Best Director of Digital Marketing Read full review
Alternatives Considered	Survaider No answers on this topic	Trustpilot Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies. Incentivized Thomas Pittman Director of Marketing Read full review
Return on Investment	Survaider No answers on this topic	Trustpilot We've seen an increase in CTR and CVR while lowering our CPAs using our reviews in our display and social media ads. Integrating the star rating with our Google Ads was automatic and we saw a lift in CTR when the stars were added. We saw an uptick in traffic in from our Trustpilot review page to our website. Incentivized Melissa Best Director of Digital Marketing Read full review
ScreenShots	Survaider Screenshots