45 Ratings
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Score 8.2 out of 100
9 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Symantec Client Management Suite

Whenever you have computers that aren't easily accessible or you have a big site to cover (or multi location), Symantec Client Management Suite (CMS) is really great to manage all your computers, if it's for installation, software, licenses or even status. Setting up all you need from CMS can take some time, especially when you're in a multi-location site. We had to ask the Symantec engineers to help us a couple of times and set things up because even if we followed the documentation, it wasn't an easy task. But at least, the Symantec engineers are people that know what they do and they're really efficient at it.
Anonymous | TrustRadius Reviewer

Tripwire Enterprise

Tripwire Enterprise is great for hosting/data center environments and it greatly helps where console screenshots and reporting fill a lot of our client internal audit needs for security and change control.
Joseph Smith | TrustRadius Reviewer

Pros

Symantec Client Management Suite

  • Patch Management: We are able to easily deploy patches to all our workstations and accurately report on compliance.
  • Software Delivery: We do a lot of software deployments to our end users and with CMS we can quickly create policies or tasks to perform these deliveries and get quick results on our success or failures.
  • Inventory: Ease of use to get reports of what workstations have what software installed, patch levels, or hardware specifications.
Dan Kujala | TrustRadius Reviewer

Tripwire Enterprise

  • It allows us to track development changes for engineer accountability.
  • Tripwire Enterprise also allows us to monitor changes/updates being done to our systems in our hosting centers.
  • We use the software to track user access and critical system changes.
Joseph Smith | TrustRadius Reviewer

Cons

Symantec Client Management Suite

  • More transparency with the roadmap would be a welcome change. New and upcoming features are usually a surprise until a major Symantec Event takes place but little is heard about those features before and even after, in some cases, leading up to a release.
  • Documentation for some items is poor. Especially around the Workflow product. It was intended that the documentation for the elements in a workflow would be crowd-sourced, which is a good idea, but in order for that to happen, more people need to be using it and taking the time to draw up the documents.
  • Cost. Its always a big topic, especially in higher-ed, but Symantec could do more to lower its costs for some product lines in order to gain more acceptance and support. If that was done and more institutions could get their student workers to use the product, once they leave college and go into the "real-world" there is a possibility that they would start recommending Symantec products because of their use in College.
Jason Pelletier | TrustRadius Reviewer

Tripwire Enterprise

  • In previous versions the management console was a little hard to navigate in some respects.
  • I'm sure this has changed over time but we hope the reporting system has gotten more granular.
  • I really don't have to many cons for this product, I recommend it for every company I work for!
Joseph Smith | TrustRadius Reviewer

Likelihood to Renew

Symantec Client Management Suite

Symantec Client Management Suite 9.1
Based on 1 answer
So far so good - no major issues with that technology.
Anonymous | TrustRadius Reviewer

Tripwire Enterprise

No score
No answers yet
No answers on this topic

Support Rating

Symantec Client Management Suite

Symantec Client Management Suite 5.0
Based on 4 answers
Support at Symantec isn't that great. Client Management Suite isn't even listed on the Support Portal when trying to open a ticket. Your best bet for support is actually the user groups that Symantec hosts. The members of the groups are usually very responsive. With Broadcom buying Symantec, I've seen a huge jump in personnel leaving Symantec, so I'm assuming the support is just going to get worse. Recently for a simple question, I reached out to 5 people just to find out 4 of the 5 had left the company.
Ted Jan | TrustRadius Reviewer

Tripwire Enterprise

No score
No answers yet
No answers on this topic

Alternatives Considered

Symantec Client Management Suite

Although there are other tools that can be utilized I don't believe those tools are as robust as Symantec Management Platform. The Symantec Management Platform was chosen because of the value it returns internally and for our customers. You can pull just about any data element from an endpoint and provide detailed reports or great graphs for the C-Level
Jason Iloff | TrustRadius Reviewer

Tripwire Enterprise

Honestly, I haven't used other products to do what Tripwire does, it's always my first recommendation.
Joseph Smith | TrustRadius Reviewer

Return on Investment

Symantec Client Management Suite

  • SMP allows us to centrally manage all of our endpoints with little to no end user interaction.
  • With the new P2P downloading our bandwidth constraints have been almost completely removed.
  • Cloud Enabled Management (CEM) allows our remote users to receive the same updates as in-network devices without the need for a VPN connection.
Anonymous | TrustRadius Reviewer

Tripwire Enterprise

  • Tripwire has been a positive business impact for us because of its trusted name. Our customers require software like Tripwire because they know their data and security concerns are in good hands when it's deployed.
  • The ROI for Tripwire is also a positive for our business because of the time and man power saved in due diligence and reporting for our clients' internal auditing.
Joseph Smith | TrustRadius Reviewer

Pricing Details

Symantec Client Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Tripwire Enterprise

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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