TrustRadius

Usabilla vs. UXArmy

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Usabilla
Score 4.5 out of 10
N/A
N/A
$49
per month
UXArmy
Score 0.0 out of 10
N/A
UXArmy Online Usability makes the creation of a user test take minutes so user responses start flowing in within hours of the test launch. UXArmy Online Usability Testing captures screen video as the testers follow the instructions and tasks set out for them. The tool enables users to see the tester's screen and hear them think aloud as they navigate a website or mobile app. While reviewing the test results a video can be edited into short clips of key findings. By sharing video…
$59
per month
Pricing
UsabillaUXArmy
Editions & Modules
No answers on this topic
Unmoderated Usability Testing
$59
per month
Card Sorting
$79
per month
Participatory
$79
per month
Moderated Research
$99
per month
Tree Testing
$99
per month
Offerings
Pricing Offerings
UsabillaUXArmy
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$20 Per UXArmy Tester from UXArmy's Tester Pool ( UserAdvocates)
Additional Details—You can recruit up to 10 of your own team members (Your own Testers) to take tests for FREE. The clients will be charged 20USD Per UXArmy Tester from UXArmy's Tester Pool ( UserAdvocates) for online web/app testing. For online surveys, it will be 10 USD
More Pricing Information
Community Pulse
UsabillaUXArmy
Top Pros
Top Cons
Features
UsabillaUXArmy
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Usabilla
8.0
4 Ratings
4% above category average
UXArmy
-
Ratings
Survey templates10.03 Ratings00 Ratings
Themes6.04 Ratings00 Ratings
Custom logo/branding7.94 Ratings00 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Usabilla
8.6
4 Ratings
1% above category average
UXArmy
-
Ratings
Changes to live survey7.94 Ratings00 Ratings
Question design help10.03 Ratings00 Ratings
Multiple question types7.94 Ratings00 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Usabilla
6.9
4 Ratings
17% below category average
UXArmy
-
Ratings
Survey logic flexibility6.94 Ratings00 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Usabilla
5.8
4 Ratings
33% below category average
UXArmy
-
Ratings
Response tracking7.03 Ratings00 Ratings
Data export5.54 Ratings00 Ratings
Standard reports5.54 Ratings00 Ratings
Custom reports5.52 Ratings00 Ratings
Analytics5.54 Ratings00 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Usabilla
7.4
4 Ratings
11% below category average
UXArmy
-
Ratings
Access controls7.44 Ratings00 Ratings
Compliance7.44 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Usabilla
8.4
2 Ratings
4% above category average
UXArmy
-
Ratings
Vendor-offered crowdsourcing10.01 Ratings00 Ratings
Respondent restrictions6.92 Ratings00 Ratings
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User Ratings
UsabillaUXArmy
Likelihood to Recommend
3.4
(5 ratings)
-
(0 ratings)
Usability
3.4
(3 ratings)
-
(0 ratings)
Support Rating
2.9
(4 ratings)
-
(0 ratings)
User Testimonials
UsabillaUXArmy
Likelihood to Recommend
Usabilla
If we could select 0/10 we would... We would not recommend anyone using this product as it excludes a very important user group, disabled users. If you use this product you will be failing ADA and WCAG 2.1 (EU Directive for public sector websites and mobile apps). In my opinion, you will be vulnerable to lawsuits.
SD
sorca duffy
UX researcher
Read full review
UXArmy
No answers on this topic
Pros
Usabilla
  • Continuous feedback such as CSAT or NPS score.
  • Monitors feedback trends on recurring surveys through analytics dashboard.
  • In context, in the moment data rather than during a follow up survey.
AW
Alice Wang
Lead UX Researcher
Read full review
UXArmy
No answers on this topic
Cons
Usabilla
  • Styling and positioning of the 'Feedback' button could be improved with more options provided. Right now it seems very basic.
  • Triggered surveys and popups would also benefit for more styling and control over how the survey is presented to users. Sometimes it can be hard to match your brand to the out-of-box options available. I've seen more flexible versions of this in other providers.
  • Notifications of negative feedback (delivered via email) could be improved. We like to try and take immediate action and the notifications haven't always made this possible. I'd also like to see more notification options added to triggered campaigns and surveys.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
Usability
Usabilla
The interface to configure the questionary is quite easy to use. It helps to give autonomy to marketing teams. Once the initial setup is made (integrating a basic javascript code on your website), you can easily deploy any questionary on any page of your website. Usabilla is a very flexible tool overall.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
Support Rating
Usabilla
If we could select 0/10 we would... If Usabilla were to fix their accessibility issues we would consider keeping our subscription to them, but as it stands this does not seem possible as Usabilla does not seem interested in making the platform accessible.
SD
sorca duffy
UX researcher
Read full review
UXArmy
No answers on this topic
Alternatives Considered
Usabilla
I have Hotjar, Sprig, and Usabilla in my workplace. Usabilla unfortunately has the most limited feature set of the 3 options. The difficulty of administering a Usabilla survey on mobile is a big blocker for my projects. Sprig and Hotjar both allow mobile and allow video recordings (either of a user's screen or a user's webcam for impromptu interviews).
AW
Alice Wang
Lead UX Researcher
Read full review
UXArmy
No answers on this topic
Return on Investment
Usabilla
  • Positive - gave us more insight into our user's journey post purchase.
  • Positive - let us know what problems our users were having with our account portal through moment of truth surveys.
  • Positive - gave us numbers to show to leadership that quantified the digital customer experience.
Verified User
Anonymous
Read full review
UXArmy
No answers on this topic
ScreenShots

UXArmy Screenshots

Screenshot of This is the client dashboard where clients can create tests for their prototypes, websites, mobile Apps, Mobile websites, web apps. They can check the overall progress of every test and they can also navigate to each test and see their progress and details as well. They can check their account summary, top-up their account (via both PayPal and Debit/Credit cards) with credits to use in recruiting UserAdvocates to take the test. They can also navigate to account settings from the dashboard.Screenshot of This section displays all the tests and any test can be selected to see the details of the response of the test. A new test can be created from here too by clicking on the "create test" button in the upper right corner of the screen.Screenshot of There are 2 ways to recruit for a test: 1. Up to 10 team members can take tests for free. 2. Testers can be recruited from the UXArmy's pool of testers from all around the world with a detailed demographic and behavioral filters like the country they live in or what language they speak, the mobile device they use, what gender they are, what shows they watch on TV, etc.