Valo Intranet vs. Versature

Versature is versatile - it will likely perform very well in any office setting. It performs especially well with remote employees. When we had to move our operations to home during the pandemic, everyone was able to smoothly transfer calls to home or cell phones, so we didn't have to transfer equipment from one place to another. When we were in an office setting, however, Versature was also quite the helpful system. I don't see us moving away from Versature in a long time, whether we stay working remotely or we move back into the office.

Incentivized

• Working remotely: switching our operations to home was done easily through Versature's online portals.
• Voicemail: transcription/voicemails received through email are very helpful.
• Answering rules: since you can have several answering rules over various timelines, Versature allows you to customize your answering rules properly, which makes better use of your time.

Incentivized

• Voicemail transcription that recognizes French: whenever a voicemail comes in French, the transcription is irrelevant.
• Better voicemail transcription overall: at times, if the person leaving a message speaks too fast or doesn't speak clearly enough, the transcription isn't helpful.
• Integration of time frames with answering rules: currently two windows when it could be just one in my opinion.

Incentivized

I usually scour the help section/articles on their website if I am unsure of how to proceed with something. However, it has happened once or twice that I haven't found the answer I was looking for, and I therefore hopped on to their live chat. Their agents are always polite, kind, and quick to answer any question. If they don't know the answer, they will find it for you after a short pause. For those who prefer calling in and speaking with someone, you can just dial 611 from any Versature phone to reach an agent

Incentivized

• Good cost when we had shopped around.
• Good value for the price paid.

Incentivized