Chose Verint Monet
I have had the opportunity to see many of the other Verint Monet products at Engage but our Contact Center does not use them or have a need to at this time.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Verint Monet | N/A | Verint Monet workforce management software is a unified cloud contact center optimization solution that includes workforce management, quality management, performance management and analytics. With it, contact centers & help desks can optimize all aspects of their workforce with one solution, resulting in better utilization of resources, better cost management and improved service levels. Verint acquired Monet in late 2018. | N/A |
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Editions & Modules | No answers on this topic | ||||||||||
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Entry-level Setup Fee | No setup fee | ||||||||||
Additional Details | — | ||||||||||
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Verint Monet | |
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Considered Both Products | Verint Monet |
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Top Cons |
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Verint Monet | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.7 out of 10 |
All Alternatives | View all alternatives |
Verint Monet | |
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Likelihood to Recommend | 9.0 (4 ratings) |
Likelihood to Renew | 8.9 (2 ratings) |
Usability | 3.0 (1 ratings) |
Support Rating | 5.0 (1 ratings) |
Verint Monet | |
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Likelihood to Recommend | Verint |
Pros | Verint |
Cons | Verint |
Likelihood to Renew | Verint |
Usability | Verint |
Support Rating | Verint |
Alternatives Considered | Verint |
Return on Investment | Verint |
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